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Cards In This Set
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What are the seven types of ineffective listening?
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Pseudo listening, stage-hogging, selective listening, insulated listening, defensive listening, ambusing, and insensitive listening
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What is pseudo listening?
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Imitation of the real thing, an act put on to fool the speaker
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What is stage hogging?
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Attempting to turn the topic of coversation to themselves instead of showing interest in the speaker
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What are two key characteristics of stage hogging?
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Shift response and interruptions
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What is selective listening?
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Responding only to the parts of a conversation that interest them, rejecting everything else
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What is insulated listening?
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Opposite of selective listening, avoiding specific information - failure to hear or ackowledge issues that are not of interest to discuss
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What is defensive listening?
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Taking others remarks as personal attacks
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What is ambushing?
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Listening carefully to the speaker only to later attack them with the information collected
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What is a good example of ambushing?
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The cross examining prosecution attorney
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What is insensitive listening?
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Responding to the superficial content in a message but missing the more important emotional information that may not be expressed directly
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