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Side ASide B
Evolution of Management Theory
Fayol identified management functions, Gulick expanded them. Now there are 5 POSDC - planning, organizing, staffing, directing, controlling
1900-1930 Scientific managementIf we were taught the one best way to do the job we would be most efficient. Match the worker with the jobPeople are motivated by money- give financial...
what makes some workers more efficient than others? He decided that workers needed a hierarchyNeed for rules and regulations
1925 Management Functions like:PlanningOrganizingStaffingDirectingControlling
Activities Management- 7 things- plan, budget, etc
Managers should not dominate but work as a team
Hawthorn Effect- effects of lightThe more attn given to employees = inc productivityinformal groups > productivity
Theory X and Theory Yattitudes toward employees determines productivityX managers think employees are lazy and need direction Y managers think employees enjoy work & are self motivated
Employee Participation- agreed the manager domination causes worker frustrationThey need self confidence
Great Man Theory
Some people are born with special traits/ qualities that make them good leaders
Human Relations Era
1930-1970 considered the worker
Styles of Leadership were defined - laissez-faire, democratic, authoritarian
Leaders change their leadership style according to a situation
focuses on mgmt tasks (day to day)is a caretaker- gives directions/ set goalsuses trade-offs to meet goalsdoes not identify shared values- focuses on own/ org'sexamines causesuses contingency...
identifies common values-gets to know employees and common valuesis committed to profession and organizationinspires others with visionhas long term visionlooks at effectsempowers otherswant...
Leadership behavior is determined by the relationship between leader's personality and the specific situation
Greenleaf - 1977 - must serve employees, customers, etcHowatson- Jones - 2004 - serve the needs of follower, empower them, not the organization**Need feedback and trust
Leadership Styles:Laissez- faire
Permissive with little to no control, little or no direction, upward communication, upward communication and between members of the group, decision making throughout group, emphasis...
strong control over workers, communication flows downward, decisions made by leader, difference between leader and followerPositives -predictable work group behavior, productivity incNegatives...
Leadership Styles: Democratic
Leader has less control, $ rewards used to motivate, others directed through direction and guidance, communication flows up and down, decision making involves othersPositives: appropriate...
Principle Agent Theory
Not all followers and motivated to act in accord with leadersFollowers may have informational advantageFollowers have own goals/ preferencesMay lead to misalignment of goalsPrinciple=leader...
Human and Social Capital Theory
Human capital represents the capability of the individualSocial capital represents what the group can accomplish togetherInvesting in human capital results in increased productivity...
Ability to use emotions effectively and are critical to accomplish goalsnecessary to be successful leader/ managerit develops with age5 components1. self awareness- enhanced by self...
Leaders must be true to themselves and their valuesWilliams Transparent Integrity---willingness to stick to one's values and principles about work and ppl despite pressure to deliver...
Leaders with innovative ideas, confidence to promote those ideasConvince others to look at new ideaAlways challenging status quoattract followers by risk taking vision, not rewardmust...
the environment and work context is complex and dynamicLeaders must work with followers work environment has a direct impact on org. productivityCHANGE IS CONSTANTChaos theory suggests...
Leader helps integrate diverse employees into work groupLeader must appreciate both ethic and generational diversity
Which theory did Weber develop?
T/F Team Building is an aspect of the staffing function of management
What is the definition of transparent integrity?
standing by one's values in the face of pressure
T/F Thought leaders attract followers by the promise of representation or empowerment.
False--- new innovations
The Management Process
1. planning- determine goals, rules, objectives, carrying out projects2. organizing - est. structure to carry out plans, determine best pt care delivery, 3. staffing - recruiting,...