Test 2 COMM

47 cards


 
  
Created Oct 24, 2012
by
malloryd

 

 
Table View
 
Download
 
Print

Flashcard Set Preview

  Side A   Side B
1
3 Areas of Communication
 
Verbal
Nonverbal
paralanguage
2
purposes of communication
 
1: accent in message
2:compliment emotion or meaning
3:contradict
4:regulate
3
Verbal Communication
 
your language
4
connotative meaning
 
subjective or your meaning of the word
5
denotative
 
dictionary definition
6
3 rules of language
 
1:phonological--way words sound
2:semantic--meaning of the word
3:syntactical--using...
7
barriers to verbal communication
 
1:polarization
2:intensional orientation
3:bypassing
4:allness statments
8
polarization
 
describe the world in terms of extremes just black and white
9
intensional orientation
 
look at label instead of person
extensional--look at label last
10
Bypassing
 
missing each others meanings due to semantics
11
allness statements
 
misevaluation based on looking at the part and calling it the whole
using words like...
12
fact-inference cnofusion
 
fact--verifiable observation
inference--assumption based on past experience
13
static evaluation
 
retain evaluation without changing although the world around you changes
14
indiscrimination
 
we dont look at the individual, but instead look at the characteristics of an entire group
15
non-verbal communication
 
nonvocal aspect of communication
16
7 areas of nonverbal communication
 
1:kinesics
2:facial communication
3:eye communication
4:haptics
5:proxemics
17
4 things of Kinesics
 
gestural communication
emblem-in place of words
illustrator-use words and gestures
18
kinesics
 
gestural communication
19
eye communication (civil inentention)
 
choose to look away from someone
20
Haptics
 
touch communication
21
types of touch
 
positive emotion
playfulness
control
ritual
task-relatedness
22
proxemics
 
study of space-distance and territories
23
4 types of distance
 
intimate(0-18in)
personal(18in-4ft)
social(4ft-12ft)
public(12ft-24ft)
24
3 types of territories
 
primary-territory that you own
secondary-your's for a bit of time
public-space...
25
ways to mark your territory
 
central markers-objects you place to mark your territory
ear markers-central marker that...
26
objectives
 
study of artifacts and objects
27
chronemics
 
study of time
28
paralanguage
 
coval aspect of speech-how you say something
29
paralanguage includes:
 
pitch
rate-how quickly/slowly you say something
volume
inflection--what you...
30
5 steps of conversation
 
1:opening
2:feedforward
3:business
4:feedback
5:closing
31
feedforward
 
purpose of the conversation
ex: hey i have a question for you
32
business
 
why are you talking and why did you make this call
33
5 reasons for starting a conversation
 
to learn
to relate
to influence
to play
to help
34
feedback
 
what was decided
35
successful conversation
 
most successful conversations should have th person who starts the conversation generate in...
36
3 ways to manage conversations
 
1:initiating conversation
2:maintaining conversation
3:closing conversations
37
initiating conversations
 
self-reference--this is kelly
other-reference-friend of so&so
relational reference--identify...
38
4 ways of maintaing conversation
 
quality-you're saying something
quantity-theres enough of the convo
relevance-conversation...
39
to help conversations have:
 
disclaimers--before statements
excuses--after statements
40
basic theory of emtions
 
an event occurs---
you experience an emotion----
you resond physiologically
41
James and Lange View
 
an even occurs---
you respond physiologically--
you experience an emotion
42
cognitive labeling theory
 
an event occurs----
you respond physiologically---
you interpret this arousal (determine...
43
facts of emotions/feelings
 
emotions maybe primary or blended
emotions are communicated verbally or nonverbally
44
obstacles to communication emotions
 
societal rules and customes
fear
inadequate interpersonal skills
45
skills for expressing emotions
 
understanding your feelings--what are your feelings
describes your feelings--shar your...
46
describe your feelings
 
be specific as possible
describe the reasons you are feeling the way you are
address...
47
skills for responding to the emotions of others
 
look at nonverbal cues
look at cues as to what others want you to do
use active...

Upgrade and get a lot more done!
Upgrade    Cancel