Test 2 COMM

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Test 2 COMM

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3 Areas of Communication
 
Verbal
Nonverbal
paralanguage
purposes of communication
 
1: accent in message
2:compliment emotion or meaning
3:contradict
4:regulate
5:to repeat
Verbal Communication
 
your language
connotative meaning
 
subjective or your meaning of the word
denotative
 
dictionary definition
3 rules of language
 
1:phonological--way words sound
2:semantic--meaning of the word
3:syntactical--using phrases
barriers to verbal communication
 
1:polarization
2:intensional orientation
3:bypassing
4:allness statments
5:fact-inference confusion
6:static evaluation
7:indiscrimination
polarization
 
describe the world in terms of extremes just black and white
intensional orientation
 
look at label instead of person
extensional--look at label last
Bypassing
 
missing each others meanings due to semantics
allness statements
 
misevaluation based on looking at the part and calling it the whole
using words like always, never
fact-inference cnofusion
 
fact--verifiable observation
inference--assumption based on past experience
static evaluation
 
retain evaluation without changing although the world around you changes
indiscrimination
 
we dont look at the individual, but instead look at the characteristics of an entire group
--stereotyping
non-verbal communication
 
nonvocal aspect of communication
7 areas of nonverbal communication
 
1:kinesics
2:facial communication
3:eye communication
4:haptics
5:proxemics
6:objectives
7:chronemics
4 things of Kinesics
 
gestural communication
emblem-in place of words
illustrator-use words and gestures
regulator-control flow of conversation
adaptor- nervous habit
kinesics
 
gestural communication
eye communication (civil inentention)
 
choose to look away from someone
Haptics
 
touch communication
types of touch
 
positive emotion
playfulness
control
ritual
task-relatedness
proxemics
 
study of space-distance and territories
4 types of distance
 
intimate(0-18in)
personal(18in-4ft)
social(4ft-12ft)
public(12ft-24ft)
3 types of territories
 
primary-territory that you own
secondary-your's for a bit of time
public-space you own while youre there
ways to mark your territory
 
central markers-objects you place to mark your territory
ear markers-central marker that you have indentified as your own
boundaries-show where your territory ends and theirs begins
objectives
 
study of artifacts and objects
chronemics
 
study of time
paralanguage
 
coval aspect of speech-how you say something
paralanguage includes:
 
pitch
rate-how quickly/slowly you say something
volume
inflection--what you gather from the message
pauses-silence
5 steps of conversation
 
1:opening
2:feedforward
3:business
4:feedback
5:closing
feedforward
 
purpose of the conversation
ex: hey i have a question for you
business
 
why are you talking and why did you make this call
5 reasons for starting a conversation
 
to learn
to relate
to influence
to play
to help
feedback
 
what was decided
successful conversation
 
most successful conversations should have th person who starts the conversation generate in and end it
3 ways to manage conversations
 
1:initiating conversation
2:maintaining conversation
3:closing conversations
initiating conversations
 
self-reference--this is kelly
other-reference-friend of so&so
relational reference--identify relationship
context reference
4 ways of maintaing conversation
 
quality-you're saying something
quantity-theres enough of the convo
relevance-conversation with the right person
manner
to help conversations have:
 
disclaimers--before statements
excuses--after statements
basic theory of emtions
 
an event occurs---
you experience an emotion----
you resond physiologically
James and Lange View
 
an even occurs---
you respond physiologically--
you experience an emotion
cognitive labeling theory
 
an event occurs----
you respond physiologically---
you interpret this arousal (determine what emotions)---
you experience the emotion
facts of emotions/feelings
 
emotions maybe primary or blended
emotions are communicated verbally or nonverbally
emotional expression is goverened by rules
emotions are contagious
obstacles to communication emotions
 
societal rules and customes
fear
inadequate interpersonal skills
skills for expressing emotions
 
understanding your feelings--what are your feelings
describes your feelings--shar your feelings with someone else
describe your feelings
 
be specific as possible
describe the reasons you are feeling the way you are
address the mixed feelings
anchor emotions to the present
own your feelings
ask for what you want
skills for responding to the emotions of others
 
look at nonverbal cues
look at cues as to what others want you to do
use active listening techniques
empathize
focus on the other person
remember that communication is irreversible