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Side ASide B
3 Areas of Communication
Verbal Nonverbal paralanguage
purposes of communication
1: accent in message 2:compliment emotion or meaning 3:contradict 4:regulate 5:to repeat
subjective or your meaning of the word
3 rules of language
1:phonological--way words sound 2:semantic--meaning of the word 3:syntactical--using phrases
barriers to verbal communication
1:polarization 2:intensional orientation 3:bypassing 4:allness statments 5:fact-inference confusion 6:static...
describe the world in terms of extremes just black and white
look at label instead of person extensional--look at label last
missing each others meanings due to semantics
misevaluation based on looking at the part and calling it the whole using words like always,...
fact--verifiable observation inference--assumption based on past experience
retain evaluation without changing although the world around you changes
we dont look at the individual, but instead look at the characteristics of an entire group --stereotyping
nonvocal aspect of communication
7 areas of nonverbal communication
1:kinesics 2:facial communication 3:eye communication 4:haptics 5:proxemics 6:objectives 7:chronemics
4 things of Kinesics
gestural communication emblem-in place of words illustrator-use words and gestures regulator-control...
eye communication (civil inentention)
choose to look away from someone
types of touch
positive emotion playfulness control ritual task-relatedness
study of space-distance and territories
4 types of distance
intimate(0-18in) personal(18in-4ft) social(4ft-12ft) public(12ft-24ft)
3 types of territories
primary-territory that you own secondary-your's for a bit of time public-space you own...
ways to mark your territory
central markers-objects you place to mark your territory ear markers-central marker that you...
study of artifacts and objects
study of time
coval aspect of speech-how you say something
pitch rate-how quickly/slowly you say something volume inflection--what you gather from the...
5 steps of conversation
1:opening 2:feedforward 3:business 4:feedback 5:closing
purpose of the conversation ex: hey i have a question for you
why are you talking and why did you make this call
5 reasons for starting a conversation
to learn to relate to influence to play to help
what was decided
most successful conversations should have th person who starts the conversation generate in...
3 ways to manage conversations
1:initiating conversation 2:maintaining conversation 3:closing conversations
self-reference--this is kelly other-reference-friend of so&so relational reference--identify...
4 ways of maintaing conversation
quality-you're saying something quantity-theres enough of the convo relevance-conversation...
to help conversations have:
disclaimers--before statements excuses--after statements
basic theory of emtions
an event occurs--- you experience an emotion---- you resond physiologically
James and Lange View
an even occurs--- you respond physiologically-- you experience an emotion
cognitive labeling theory
an event occurs---- you respond physiologically--- you interpret this arousal (determine what...
facts of emotions/feelings
emotions maybe primary or blended emotions are communicated verbally or nonverbally emotional...
obstacles to communication emotions
societal rules and customes fear inadequate interpersonal skills
skills for expressing emotions
understanding your feelings--what are your feelings describes your feelings--shar your feelings...
describe your feelings
be specific as possible describe the reasons you are feeling the way you are address the mixed...
skills for responding to the emotions of others
look at nonverbal cues look at cues as to what others want you to do use active listening techniques empathize focus...