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Table 1-1 The Six-Step CompTIA A+ Troubleshooting Methodology


The Six-Step CompTIA
  
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Step 1
 

Description
Identify the problem.
Step 2
 

Description
Establish a theory of probable cause (question the obvious).
Step 3
 

Description
Test the theory to determine the cause.
Step 4
 

Description
Establish a plan of action to resolve the problem and implement the solution.
Step 5
 

Description
Verify full system functionality and, if applicable, implement preventative measures.
Step 6
 

Description
Document findings, actions, and outcomes.

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