Table 1-1 The Six-Step CompTIA A+ Troubleshooting Methodology

6 cards

The Six-Step CompTIA


 
  
Created Feb 2, 2010
by
chorbdaddy

 

 
Table View
 
Download
 
Print

Flashcard Set Preview

  Side A   Side B
1
Step 1 
 
Description Identify the problem.
2
Step 2 
 
Description Establish a theory of probable cause (question the obvious).
3
Step 3 
 
Description Test the theory to determine the cause.  
4
Step 4
 
Description Establish a plan of action to resolve the problem and implement the solution.
5
Step 5 
 
Description Verify full system functionality and, if applicable, implement preventative measures.
6
Step 6 
 
Description Document findings, actions, and outcomes.  


Upgrade and get a lot more done!
Upgrade    Cancel