Table 1-1 The Six-Step CompTIA A+ Troubleshooting Methodology

6 cards

The Six-Step CompTIA


 
  
Created Feb 2, 2010
by
chorbdaddy

 

 
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1
Step 1 
 

Description

Identify the problem.

2
Step 2 
 

Description

Establish a theory of probable cause (question the obvious).

3
Step 3 
 

Description

Test the theory to determine the cause.

 

4
Step 4
 

Description

Establish a plan of action to resolve the problem and implement the...

5
Step 5 
 

Description

Verify full system functionality and, if applicable, implement preventative measures.

6
Step 6 
 

Description

Document findings, actions, and outcomes.

 

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