SOM 122

Getting work done through others

Getting work done with a minimum of effort, expense, or waste

(Fed Ex jets, more packages in less time, better planes with no stops, two extra hours to manufacture)
(resources)

Accomplishing tasks that help fulfill organizational objectives

(customer service and satisfaction; JFK international airport example…no plane is allowed to leave gate until its assigned time)
(goals)

Determining organization goals and a means for achieving them

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

(Pfizer restructure research and development unit into two parts to provide sharper focus, less bureaucracy and clearer accountability in drug discovery)

Inspiring and motivating workers to work hard to achieve organizational goals

(ford and Alan Mulally ceo; everyone has to know the plan, its status, and areas that need special attention…business plan review each week… lots of communication, got ford out of bankruptcy)

Monitoring progress toward goal achievement and taking corrective action when needed

(Wal-Mart CEO Mike Duke…red folder…top executive…facial tissue problem stays in there until solved, follow up mechanism)

Executives responsible for the overall direction of the organization

(Chief executive officer (CEO), chief operating officer (COO), chief financial officer (CFO), and chief information officer (CIO))

responsible for the overall direction of the organization and have the following responsibilities:

-creating a context for change (CEOs of AIG, British Petroleum, General Motors, etc. were all fired because they had not moved fast enough to bring about significant changes in their companies.) this means forming a long range vision or mission for the company.

Responsible for setting objectives consistent with top management’s goals and for planning and implementing subunit strategies for achieving these objectives

Train and supervise the performance of non-managerial employees who are directly responsible for producing the company’s products or services.

Managers responsible for facilitating team activities toward goal accomplishment.

The interpersonal role managers play when they perform ceremonial duties

The interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives

(motivation Brad Nierenberg RedPeg Marketing 38,000 in cash)

The interpersonal role managers play when they deal with people outside their units

(jets meeting with JP morgan CEO Jamie Dimon to learn better management and decision making processes; both directions as managers are initiating interactions with outsiders and outsiders are coming to them)

The informational role managers play when they scan their environment for information

(monitor the local newspapers, and the wallstreet journal, a lot of news based material)