Flashcard Set Preview
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WHICH PROCESS WOULD YOU FIND THE SERVICE V MODEL?A. RELEASE MANAGEMENTB. SERVICE TRANSITIONC....
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C. SERVICE VALIDATION TESTING * SERVICE V MODEL - Defines appropriate requirements and...
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RELEASE AND DEPLOYMENT OPTIONS INCLUDE:1. BIG BANG VS PHASED2. AUTOMATED VS MANUAL3. ?A. PUSH...
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B. PUSH VS PULL*GOAL (RELEASE AND DEPLOYMENT) - Deploy new releases into production, transition...
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The 4 spheres of knowledge management are:A. DATA, FACTS, KNOWLEDGE, WISDOMB. IDEAS, FACTS...
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D. DATA, INFORMATION, KNOWLEDGE, WISDOM*GOAL (KNOWLEDGE MANAGEMENT) - Improve quality of management...
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Which activity in Service Asset & Configuration Management would help to ascertain which...
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B. VERIFICATION AUDIT*GOAL (SERVICE ASSET&CONFIG MANAGEMENT) - Supports agreed IT service...
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AFTER A CHANGE HAS BEEN IMPLEMENTED AN EVALUATION IS PERFORMED. WHAT IS THE EVALUATION CALLED?A....
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B. POST IMPLEMENTATION REVIEW (PIR)
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Which of the following is not a change type?A. Standard changeB. Normal ChangeC. Quick ChangeD....
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C. Quick Change*CHANGE - Any alteration in the defined state of a configuration item.
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Which process is responsible for maintaining the DML?A. RELEASE AND DEPLOYMENT MANAGEMENTB....
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A. RELEASE AND DEPLOYMENT MANAGEMENT*DML - Definitive Media Library - auth versions...
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WHICH PROCESS OR FUNCTION IS RESPONSIBLE FOR COMMUNICATING THE FORWARD SCHEDULE OF CHANGES...
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B. SERVICE DESK
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WHICH OF THE FOLLOWING BEST DESCRIBES BASELINE?A. USED AS A REFERENCE POINT FOR LATER COMPARISONB....
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A. USED AS A REFERENCE POINT FOR LATER COMPARISON
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THE MAIN OBJECTIVE OF CHANGE MANAGEMENT IS TO?A. ENSURE THAT ANY CHANGES ARE APPROVED AND RECORDEDB....
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B. ENSURE THAT STANDARDIZED METHODS AND PROCEDURES ARE USED FOR CONTROLLED HANDLING OF ALL...
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