Chapter 8 - Quality

Quality Terminology For Chapter 8  (PMP Exam Prep)
Created Dec 6, 2010
by pmp499
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Benchmarking
The comparison of a current product to industry standards to attain a measurement or baseline.
Brainstorming
A data-generating technique which includes team members or subject matter experts for the purpose...
Common Cause
A predictable source of variation in a system.
Conformance
Creation and delivery of a product that has met the specified requirements and conformance...
Conformance to Requirement
The point where the project and product meet the standards of the written specifications defined...
Control Chart
A graph of data that shows the measurement of a process over elapsed time.
Control Limits
The area of measurementthree standard deviations (or Sigma) from the mean on a control chart.
Corrective Action
Action taken to bring project in line with the project management plan.
Cost of Nonconformance
Cost associated with not meeting quality expectations of the project or product.
Cost of Quality (COQ) (Technique)
Cost of conformance to requirements and non-conformance.
Defect
A problem or error in the creation of the work of the project.
Defect Repair
The process of correcting or improving an error in the creation of the project.
Design of Experiments (DOE)
A process that examines which variables have the greatest outcome on a process or product.
Failure Mode and Effect Analysis (FMEA)
A process that analyzes every failure mode in every piece of a product - The analysis is then...
Features
The characteristics that the user desires built into a product.
Fishbone Diagrams (Ishikawa Diagrams)
Diagrams that break down possible areas for failure in a process and allow analysis of impact...
Fitness for Use
A product that can be used as it was intended when designed.
Flowcharting (Technique)
A decomposition approach to breaking a system or process into block steps that can be repeated...
Flowcharts
Diagrams that display the connectivity of pieces of a system.
Grade
A ranking to classify products that have different functions or features.
Influence Diagram
A graphical representation of causal influences.
Inspection (Technique)
Evaluating something created to ensure it meets the desired standards for use and conforms...
Ishikawa Diagrams
Diagrams that break down possible areas for failure in a process and allow analysis or impact...
ISO 9000
Developed by the International Organization for Standardization (ISO) as a means to plan, control,...
Kaizen
A technique that takes a proactive stance to process development, on that makes improvements...
Mean
The average value in a measurement of a population.
Normal Distribution
A bell-shaped curve that is in sync with the mean of the population.
Parametric Estimating
An estimating technique that utilizes historical or industry data to create estimates based...
Pareto Analysis
Identification of te few problems that have the most occurance on a measurement in a system/project,...
Pareto Chart (Tool)
A histogram that allows prioritization of problem areas on a project, system, etc.
Perform Quality Assurance
The periodic analysis of project performance to verify that the project will meet te appliable...
Perform Quality Control
Observe project results to verify they meet the applicable quality standards whil attempting...
Performance
The level of success at which a product performs its intended use
Plan Quality
Identification of applicable quality standards and how to attain them on the project or product.
Population
The entire group of similar criteria (Ex: All Americans, all owners of a particular product).
Prevention Cost
Cost of planning and executing a project within an acceptable range of error (or error free)
Procedure
A set of activities completed in a certain order to accomplish a desired objective
Process
A set of activities completed in a certain order to create a product, result, or service
Process Adjustments
Adjustments made to modify the output of a process to achieve a better degree of quality
Project Quality Management
The processes required to ensure that the result of the project is satisfactory: establishing...
Quality
The degree to which a set of inherent characteristics fulfill requirements
Quality Audits
Reviews of quality activities that apply to lessons learned and can be applied to current and...
Quality Management Plan
Document that establishes the definition of quality baseline, checklists; also defines and...
Reliability
The likelihood of a product or service to function as planned
Rework
Actions used to modify/repair defective products to come within specification of the desired...
Root Cause Analysis
A technique that is used to discover what is an underlying problem, defect, or variance with...
Sample
A part of the population used for a measurement (instead of the entire population)
Seven Run Rule
A rule that states if seven consectutive data points are on one side of the mean (above or...
Sigma
A measurement of acceptability of a product or process
Special Cause
A non-random or intermittent variable in a system
Specification
A document (or piece of a document) that describes the requirements that something is to be...
Specification Limits
The area on the sides of a mean of a control chart that the customer has established as acceptable...
Standard Deviation
The measurement of variation within a distribution
Statistical Sampling
Selecting a section of the population to use for a measurement (instead of the entire population)
Threshold
A value related to the project such as scope, time, cost, or quality that if crossed, activates...
Value Engineering (VE)
A techique which emphasizes executing the project and total cost of ownership over the product...


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