Principles of MGMT - Exam #3

84 cards

Management - Chapters 9 - 18 flashcards

Created Nov 13, 2010
by cddobbins

Shuffle Cards

Table View

Download

Flashcard Set Preview

	Side A	Side B
1	What type of departmentalization organizes work and workers into separate units responsible...	Functional
2	What are some advantages of functional departmentalization?	Work done by highly skilled specialists, lower costs through reduced duplication, communication...
3	What are some disadvantages of functional departmentalization?	Cross-department coordination can be difficult, may lead to slower decision making, produces...
4	What kind of departmentalization organizes work and workers into separate units responsible...	Product
5	What are the advantages of product departmentalization?	Managers specialize, but have broader experiences, easier to assess work-unit performance,...
6	What are the disadvantages of product departmentalization?	Duplication of activities, difficult to coordinate across departments
7	What kind of departmentalization organizes work and workers into separate units responsible...	Geographic
8	What are the advantages of geographic departmentalization?	Responsive to the demands of different market areas, unique resources, located close to the...
9	What are the disadvantages of geographic departmentalization?	Duplication of resources, difficult to coordinate across departments
10	The right to command immediate subordinates in the chain of command is defined as what?	Line authority
11	The right to advise but not command others who are not subordinates?	Staff authority
12	The assignment of direct authority and responsibility to a subordinate to complete tasks for...	Delegation of authority
13	The process of solving problems by consistently applying the same rules, procedures, and processes...	Standardization
14	The location of a significant amount of authority in the lowest levels of organization is defined...	Decentralization
15	What are some characteristics of job specialization?	A job that is a small part of a larger task or process; jobs are simple, easy to learn, and...
16	A fundamental rethinking and radical redesign of business processes to achieve dramatic improvements...	Reengineering
17	What can lead to low satisfaction, high absenteeism, employee boredom, and employee turnover	Job specialization
18	The feeling of intrinsic motivation, in which workers perceive their work to have meaning and...	Empowerment
19	Which type of person does things right and goes along with the status quo?	Managers
20	Which type of person is a builder and a problem solver?	Managers
21	Which type of person does the right things and goes along with change?	Leaders
22	Which type of person is an architect and motivates and inspires?	Leaders
23	What theory says that successful leaders possess a similar set of traits or characteristics?	Leadership Trait Theory
24	The extent to which a leader is friendly, approachable, and supportive and shows concern for...	Considerate Leadership Behavior
25	What type of management pays thoughtful attention to the needs of people for satisfying relationship...	Country club
26	What type of management is described by adequate organizational performance is possible through...	Middle-of-the-road
27	What type is management is described by work accomplished is from committed people. Interdependence...	Team
28	What type of management is described by exertion of the minimum effort needed to get...	Impoverished
29	What type of management is described by efficiency in operations results from arranging conditions...	Authority-Compliance
30	Which type of leadership style describes the leader being friendly, approachable, shows concern...	Supportive
31	Which type of leadership style describes the leader consulting employees for suggestions and...	Participative
32	Which type of leadership style describes the leader letting employees know precisely what is...	Directive
33	Which type of leadership style describes the leader setting challenging goals, has high expectations...	Achievement-Oriented
34	The ability to anticipate, envision, maintain flexibility, think strategically, and work with...	Strategic leadership
35	Creates an exceptionally strong relationship between leader and follower, has clear vision...	Charismatic leadership
36	What are some characteristic of ethical charismatics?	Provide developmental opportunities, open to positive and negative feedback, and recognize...
37	What are some characteristics of unethical charismatics?	Control and manipulate followers, do what is best for themselves, only want positive feedback,...
38	Generates awareness and acceptance of groups' purpose and mission, gets followers to accomplish...	Transformational
39	The process by which individuals attend to, organize, interpret, and retain information from...	Perception
40	The tendency to notice and accept objects and information consistent with our values, beliefs,...	Selective perception
41	Which theory states that we all have a basic need to understand and explain the causes of other...	Attribution theory
42	When things go wrong in the workplace, workers are more likely to attribute their problems...	External attributions, internal attributions
43	In the model of the communication process, _______ makes senders aware of possible miscommunications...	Feedback
44	What percentage is the information carried by informal communication channels accurate?	75 to 95
45	Does informal communication channels follow the same channels as formal communication?	No
46	What is the best management strategy for controlling informal communication?	Not to withhold information they wish to keep from employees
47	What percentage of if what managers hear is retained?	25%
48	Are managers with poor listening skills likely to be promoted?	No
49	What does he control process begin by establishing?	Clear standards of performance
50	What two things does the control process compare?	Actual to desired performance
51	What involves taking corrective action to repair in the control process?	Performance deficiencies
52	What three types of control does the control process consist of?	Concurrent, feedback, feedforward
53	A basis of comparison for measuring the extent to which organizational performance is satisfactory...	Standards
54	A mechanism for gathering information about performance deficiencies after they occur is defined...	Feedback control
55	A mechanism for gathering information about performance deficiencies as they occur, thereby...	Concurrent control
56	A mechanism for monitoring performance inputs rather than outputs to prevent or minimize performance...	Feedforward control
57	A statement that predicts how changes in a business will effect its ability to take in more...	Cash flow analysis
58	A statement that provides a snapshot of a company's financial standing at a particular time...	Balance sheet
59	A statement that shows what has happened to a company's income, expenses, and net profit over...	Income statement
60	What is used to track liquidity, efficiency, and profitability over time compared to other...	Financial ratios
61	Economic Value Added is important because the amount by which company profits exceed the...	Cost of capital
62	Economic Value Added shows whether a business, division, department, profit center or product...	Paying
63	Economic Value Added makes manager at all levels pay closer attention to their ________ of...	Segment of business
64	When dealing with the _________ and __________ perspective area of the balanced scorecard,...	innovation and perspective
65	The first company to use new information technology to substantially lower costs of differentiate...	First mover advantage
66	Raw data = _______ + _________	Facts + Figures
67	Information = ____________	Useful data that influence choices
68	The key to sustaining __________ __________ is using information technology to continuously...	Competitive advantage
69	The process of discovering patterns and relationships in large amounts of data, such as how...	Data mining
70	A private company network that allows employees to easily access, share, and publish information...	Intranet
71	A manufacturer of pharmaceuticals can access information about its sales and share new product...	Electronic data interchange
72	What kind of data does executive information systems use?	Internal and external
73	What are executive information systems used for?	To monitor and analyze organizational performance
74	What must executive information systems provide for managers?	Accurate, complete, relevant, and timely information
75	Companies that use electronic data interchange, intranets, and the Internet to gain competitive...	Higher productivity
76	An information system that helps managers understand specific kinds of problems and potential...	Decision support system
77	Information systems that contain the specialized knowledge and decision rules used by experts...	Expert systems
78	A measure of performance that indicates how many inputs it takes to produce or create an output...	Productivity
79	At their core, companies are ________ systems that combine inputs such as labor, raw materials,...	Production
80	A series of five standards for achieving consistency in quality is defined as what?	ISO 9000
81	The ISO 9000 is applicable to the manufacturing of ________ and to the ________ of ________	goods, delivery of services
82	Do companies prefer to buy from companies with ISO 9000 certification?	Yes
83	What are the key parts of material requirement planning?	The master production schedule, the bill of materials, and inventory records
84	A system of formulas that minimizes ordering and holding costs and helps determine...	Economic order quantity