Organizational Behavior Chapters 1/2

Explains and predicts how people and groups interpret events, react, and behave in organizations; descrives the role of organizational systems, structures, and processes in shaping behavior

Consists of people with formally assigned roles working together to achieve common goals

Organizational members who are responsible for hte attainment of organizational goals by planning, organizing, leading, and controlling the effords of others in the organization

Involves setting goals, establishing a stragety to pursue those goals, and forecasting future threats and opportunities that might influence the company's needs and strategies

Involves designing the organization's or working group's structure, identifying what tasks need to be done, hiriring the right ppl, delegating/assigning tasks, establishing a chain of command, and creating rules

Involves directing and coordinating the work of others, influencing and motivating others, maintaining morale, and resolving individual and group conflicts

Involves monitoring performance to ensure that it is consistent with quality and quantity standards, and taking appropriate actions to get back on track if necessary

Anything that gives a firm an edge over rivals in attracting customers and defending itself against competition

Striving to be the lowest-cost producer for a particular level of product quality

Maximizing the efficiency of the manufacturing or product development process to minimize costs

Developing a product or service that has unique characteristics valued by costumers

Developing new products or services

Focusing on a narrow market segment or niche and pursuing either a differentiation or cost leadership strategy within that market segment

Delivering unique and customizable products or services to meet customer's needs and increase customer loyalty

Company expansion organically or through acquisitions