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Related Flashcards
Related Topics
Cards In This Set
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Job performance
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Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals
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Task performance
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Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services the organization produces
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Routine task performance
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Well-known or baitual responses by employees to predictable task demands
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Adpative task performance
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Thoughtful responses by an employee to unique or unusual task demands
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Job analysis
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A process by which an organization determines requirements of specific jobs
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Occupational information network
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An online database containing job tasks, behaviors, required knowledge, skills, and abilities
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Citizenship behavior
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Voluntary employess hebaviors that contribute to organizational goals by improving the context in which work takes place
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Interpersonal citizenship behavior
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Going beyond normal job expectations to assist, support, and develop coworkers and colleagues
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Helping
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Assisting coworkers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes when they are first on the job.
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Courtesy
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Sharing important info with coworkers
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Sportsmanship
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Maintaining a positive attitude with coworkers through good and bad times
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Organizational citizenship behavior
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Going beyond normal expectations to improve operations of the organization, as well as defending the organization and being loyal to it.
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Voice
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When an employee speaks up to offer constructive suggestions for change, often in reaction to a negative work event.
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Civic virtue
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Participation in company operations at a deeper-than-normal level through voluntary meetings, readings, and keeping up with news that affects the company
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Boosterism
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Positively representing the organization when in public
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