Flashcard Set Preview
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| 1 |
The lot received is good, but we think its defective?
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Type I Error
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| 2 |
The lot received is poor, but we think its quality
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Type II Error
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| 3 |
What is the Consumer's Risk?
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Type II Error
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| 4 |
What Is the Producers Risk?
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Type I Error
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| 5 |
What Is Statistical Process Control?
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Process of monitoring quality of conformance using control charts (This is when we want to...
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| 6 |
What are some typical OUT OF CONTROL patterns?
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-point outside control limits-sudden shift in process average-Cycles-Trends-Hugging the Center...
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| 7 |
Why don't we inspect 100% of what we produce?
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-time consuming-too expensive-destructive testing
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| 8 |
What is Poka Yoke
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It is "mistake proofing"
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| 9 |
In Quality control we discussed Balridge, QS9000, and ISO9000 what is the order from broadest...
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Balridge, QS9000, ISO9000
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| 10 |
In Q=P-E, Reliability is...
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Ability to perform promised service
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| 11 |
In Q=P-E, Tangibles is...
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Physical facility, equipment, and how employees look affects services
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| 12 |
In Q=P-E, Responsiveness is...
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Willingness to help customers and provide prompt service
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| 13 |
In Q=P-E, Assurance is....
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Knowledge and courtesy of employees
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| 14 |
In Q=P-E, empathy is....
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caring , individualized attention
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| 15 |
SMED
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Single minute exchange of dies
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