MGMT Ch 12

Management Chapter 12
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Team Process
the term that reflects the different types of activities and interactions that occur within teams and contribute to their ultimate end goals
Process Gain
getting more from the team than you would expect according to the capabilities of its individual members
Process loss
getting less from the team than you would expect based on the capabilities of it individual members
Coordination Loss
consumes time and energy that could otherwise be devoted to task activity
Production Blocking
occurs when members have to wait on one another before they can do their part of the team task
Motivational Loss
the loss in team productivity that occurs when team members do not work as hard as they could
Social Loafing
happens when member exerts less effort when working on team tasks than they would if they worked alone on those same tasks
Taskwork Processes
are the activities of team members that relate directly to the accomplishment of team tasks
When teams engage in Creative Behavior,
their activities are focused on generating novel and useful ideas and solutions
involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue
Nominal Group Technique
is similar to traditional brainstorming session, but it makes ppl write down ideas on their own, thereby decreasing social loafing and production blocking
Decision Making
how people use information and intuition to make specific decisions.
Decision Informity
reflects whether members possess adequate information about their own task responsibilities
Staff Validity
refers to the degree to which members make good recommendations to the leader
Hierarchical Sensitivity
reflects the degree to which the leader effectively weighs the recommendations of the members
Boundary Spanning
involves activities with individuals and groups other than those who are considered part of the team
Ambassador Activities
refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team
Task Coordinator Activities
involve communications that are intended to coordinate task-related issues with people or groups in other functional areas
Scout Activities
refers to things team members do to obtain info about technology, competitors or the broader marketplace.
Teamwork Processes
refer to the interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself
Transition Processes
are teamwork activities that focus on preparation for the future work
Mission analysis
involves an analysis of the teams task, the challenges that face the team and the resources available for completing the team's work
Strateg Formation
refers to the development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment
Goal Specification
involves the development and prioritization of goals related to the team's mission and strategy
Action Processes
are important as the taskwork is being accomplished


Systems monitoring
involves keeping track of things that the team needs to accomplish its work
Helping Behavior
involves members going out of their way to help or back up other team members
refers to synchronizing team members' activities in a way that makes them mesh effectively and seamlessly
Interpersonal Process
are important before during or in between periods of taskwork
Motivating and confidence building
refers to things team member do or say that affect the degree to which members are motivated to work hard on task
Affect Management
involves activities that foster a sense of emotional balance and unity
Conflict Management
involves activities that the team uses to manage conflict that arise in the course of its work
Relationship Conflict
refers to disagreements among team members in teams of interpersonal relationship or incompatibilities with respect to personal values or preferences
Task Conflict
refers to disagreements among members about the team's tasks
is the process by which information and meaning gets transferred from a sender to a receiver
All Channel
highly decentralized



highly centralized
Team States
refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together
happens when members of teams develop strong emotional bonds to other members of their team and to the team itself
happens in highly cohesive harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives
refers to the degree to which members believe that the team can be effective across a variety of situations and tasks
Mental Models
refers to the level of common understanding among team members with regard to important aspects of the team and its tasks
Transactive Memory
refers to how specialized knowledge is distributed among members in a manner that results in an effective system of the memory for the team
Transportable Teamwork Competences
taking knowledge, skills, and abilities together to form.
involves training members in duties and responsibilities of their teammates
Personal Clarification
happens when members simply receive information regarding the roles of other team members
Positional Rotation
gives members actual experience carrying out the responsibilities of their teammates
Team Process Training
occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit
Action Learning
happens when a team is given a real problem that is relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan
Team building
training is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving and role clarification

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