MGMT 363 - Chapter 7 - Trust, Justice, And Ethics

Management Principles
Created Feb 28, 2011
by elight725
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reputation
-reflects the prominence of its brand in the minds of the public and the perceived quality...
trust
-the willingness to be vulnerable to a trustee based on positive expectations about the trustee's...
justice
-the perceived fairness of an authority's decision making-when employees perceive high levels...
ethics
-the degree to which the bahaviors of an authority are in accordance with generally accepted...
3 different factors in trust
1) disposition based2) cognition based3) affect based
disposition based trust
-your personality traits include a general propensity to trust others-trust has less to do...
trust propensity
-a general expectation that the words, promises, and statements of individuals and groups can...
cognition based trust
-trust that is rooted in a rational assessment of the authority's trustworthiness-after getting...
3 ways that we gauge an authority's "track record"
1) ability2) benevolence3) integrity
ability
the skills, competencies, and areas of expertise that enable an authority to be successful...
benevolence
-the belief that the authority wants to do good for the trustor-when authorities are perceived...
integrity
-the perception that the authority adheres to a set of values and principles that the trustor...
Affect-based trust
-trust that depends on feelings toward the authority that go beyond any rational assessment-more...
Justice
Justice rules provide observable behavioral data that the authority might be trustworthy
4 dimensions of justice:
1) distributive justice2) procedural justice3) interpersonal justice4) informal justice
distributive justice
-reflects the perceived fairness of decision making outcomes-employees gauge distributive justice...
procedural justice
-reflects the perceived fairness of the decision making process-procedural justice is fostered...
interpersonal justice
-reflects the perceived fairness of the treatment received by employees from authorities-fostered...
the respect rule
pertains to whether authorities treat employees in a dignified and sincere manner
the proprietary rule
reflects whether authorities refrain from making improper or offensive remarks
abusive supervision
-the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact-created...
informational justice
-reflects the perceived fairness of the communications provided to employees from authorities-fostered...
justification rule
mandates that authorities explain decision making procedures and outcomes in a comprehensive...
truthfulness rule
requires that a company's communications be honest and candid
Ethics
-why people do or don't behave in a manner consistent with generally accepted norms of morality-two...
prescriptive nature of ethics
-shows how people ought to act using various codes and principles
descriptive nature of ethics
-scholars rely on scientific studies to observe how people tend to act based on certain individual...
3 ways to look at ethics:
1) in terms of unethical behaviors2) in terms of "merely ethical" behaviors3) in terms of "especially...
unethical behavior
-behavior that clearly violates accepted norms of morality-can be directed at employees (discrimination,...
"merely ethical" behavior
-behavior that adheres to some minimally accepted standard of morality-include obeying labor...
"especially ethical" behaviors
-behaviors that exceed some minimally accepted standard of morality-may include charitable...
whistle blowing
-occurs when former or current employees expose illegal or immoral actions by their organization-viewed...
four-component model of ethical decision making
-argues that ethical behaviors result from a multistage sequence beginning with moral awareness,...
moral awareness
-first step needed to explain why an authority acts ethically-moral awareness occurs when an...
moral intensity
-the degree to which an issue has ethical urgency-driven by two general concerns:1) an issue...
moral attentiveness
-the degree to which people chronically perceive and consider issues of morality during their...
moral judgment
-the second step needed to explain why an authority acts ethically-moral judgment reflects...
theory of cognitive moral development
-developed by Kohlberg-argues that as people age and mature, they move through stages of moral...
3 stages of cognitive moral development:
1) preconventional stage2) conventional stage3) principled (or postconventional stage)
preconventional stage
-right versus wrong is viewed in terms of the consequences of various actions for the individual-ex:...
conventional stage
-right versus wrong is referenced to the expectations of one's family and one's society-most...
principles (or postconventional) stage
-most sophisticated moral thinkers are in this stage, less than 20% of Americans reach this...
moral intent
-the third step in ethical decision making-moral intent reflects an authority's degree of commitment...
moral identity
-the degree to which a person self-identifies as a moral person-people with strong moral identities...
ability to focus
-reflects the degree to which employees can devote their attention to work, as opposed to "covering...
economic exchange
-relationships that are based on narrowly defined obligations that are specified in advance...
social exchange
-happens as trust increases-relationships that are based on vaguely defined obligations that...
effects of trust on job performance
-trust has a moderate, positive effect on job performance-employees who trust their authority...
effects of trust on organizational commitment
-trust has a strong, positive effect on Commitment-employees who are willing to be vulnerable...
corporate social responsibility
a perspective that acknowledges that the responsibilities of a business encompass 4 parts:...
economic component of social responsibility
companies have a social responsibility to their employees and their shareholders
legal component of social responsibility
argues that the law represents society's codification of right and wrong and must therefore...
ethical component of social responsibility
argues that the organizations have an obligation to do what is right, just, and fair and to...
citizenship component of social responsibility
argues that organizations should contribute resources to improve the quality of life in the...


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