MGMT 363 - Chapter 7 - Trust, Justice, and Ethics

-reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services
-an intangible asset that can take a long time to build and can break quickly

-the willingness to be vulnerable to a trustee based on positive expectations about the trustee's actions and intentions
-reflects a willingness to take a risk and "put yourself out there" even though doing so may be met with disappointment

-the perceived fairness of an authority's decision making
-when employees perceive high levels of justice, they believe that decision outcomes are fair and that decision making processes are designed in a fair manner

-the degree to which the bahaviors of an authority are in accordance with generally accepted moral norms
-when employees perceive high levels of ethics, they believe that things are being done the way the "should" or "ought to be" done

1) disposition based
2) cognition based
3) affect based

-your personality traits include a general propensity to trust others
-trust has less to do with a particular authority and more to do with the trustor
-people with high trust propensity

-a general expectation that the words, promises, and statements of individuals and groups can be relied upon
-"faith in human nature"
-trust propensity is a product of both nature and nurture, and also what country we grew up in (U.S. has a relatively high trust propensity)

-trust that is rooted in a rational assessment of the authority's trustworthiness
-after getting to know a figure, we have enough knowledge to gauge the authority's trustworthiness, or the characteristics of a trustee that inspire trust, which helps us develop cognition-based trust
-this trust is driven by the authority's "track record"

1) ability
2) benevolence
3) integrity

The skills, competencies, and areas of expertise that enable an authority to be successful in some specific area

-the belief that the authority wants to do good for the trustor
-when authorities are perceived as benevolent, it means that they care for employees, are concerned about their will-being, and feel a sense of loyalty to them

-the perception that the authority adheres to a set of values and principles that the trustor finds acceptable
-when authorities have integrity, they are of sound character
-integrity conveys an alignment between words and deeds-a sense that authorities keep their promises, "walk the talk", and "do what they say they will do"

-trust that depends on feelings toward the authority that go beyond any rational assessment
-more emotional than rational - not rooted in reason
-we trust because we have feelings for the person in question; we really like them and have a fondness for them
-these relationships are characterized by a mutual investment of time and energy, a sense of deep attachment, and the realization that both parties would feel a sense of loss if the relationship were dissolved

Justice rules provide observable behavioral data that the authority might be trustworthy

1) distributive justice
2) procedural justice
3) interpersonal justice
4) informal justice