MGMT 363 - Chapter 7 - Trust, Justice, And Ethics

54 cards

management principles


 
  
Created Feb 28, 2011
by
elight725

 

 
Table View
 
Download
 
Print

Flashcard Set Preview

  Side A   Side B
1
reputation
 
-reflects the prominence of its brand in the minds of the public and the perceived quality...
2
trust
 
-the willingness to be vulnerable to a trustee based on positive expectations about the trustee's...
3
justice
 
-the perceived fairness of an authority's decision making
-when employees perceive high...
4
ethics
 
-the degree to which the bahaviors of an authority are in accordance with generally accepted...
5
3 different factors in trust
 
1) disposition based
2) cognition based
3) affect based
6
disposition based trust
 
-your personality traits include a general propensity to trust others
-trust has less to...
7
trust propensity
 
-a general expectation that the words, promises, and statements of individuals and groups can...
8
cognition based trust
 
-trust that is rooted in a rational assessment of the authority's trustworthiness
-after...
9
3 ways that we gauge an authority's "track record"
 
1) ability
2) benevolence
3) integrity
10
ability
 
the skills, competencies, and areas of expertise that enable an authority to be successful...
11
benevolence
 
-the belief that the authority wants to do good for the trustor
-when authorities are perceived...
12
integrity
 
-the perception that the authority adheres to a set of values and principles that the trustor...
13
Affect-based trust
 
-trust that depends on feelings toward the authority that go beyond any rational assessment
-more...
14
Justice
 
Justice rules provide observable behavioral data that the authority might be trustworthy
15
4 dimensions of justice:
 
1) distributive justice
2) procedural justice
3) interpersonal justice
4) informal...
16
distributive justice
 
-reflects the perceived fairness of decision making outcomes
-employees gauge distributive...
17
procedural justice
 
-reflects the perceived fairness of the decision making process
-procedural justice is fostered...
18
interpersonal justice
 
-reflects the perceived fairness of the treatment received by employees from authorities
-fostered...
19
the respect rule
 
pertains to whether authorities treat employees in a dignified and sincere manner
20
the proprietary rule
 
reflects whether authorities refrain from making improper or offensive remarks
21
abusive supervision
 
-the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact
-created...
22
informational justice
 
-reflects the perceived fairness of the communications provided to employees from authorities
-fostered...
23
justification rule
 
mandates that authorities explain decision making procedures and outcomes in a comprehensive...
24
truthfulness rule
 
requires that a company's communications be honest and candid
25
Ethics
 
-why people do or don't behave in a manner consistent with generally accepted norms of morality
-two...
26
prescriptive nature of ethics
 
-shows how people ought to act using various codes and principles
27
descriptive nature of ethics
 
-scholars rely on scientific studies to observe how people tend to act based on certain individual...
28
3 ways to look at ethics:
 
1) in terms of unethical behaviors
2) in terms of "merely ethical" behaviors
3) in terms...
29
unethical behavior
 
-behavior that clearly violates accepted norms of morality
-can be directed at employees...
30
"merely ethical" behavior
 
-behavior that adheres to some minimally accepted standard of morality
-include obeying...
31
"especially ethical" behaviors
 
-behaviors that exceed some minimally accepted standard of morality
-may include charitable...
32
whistle blowing
 
-occurs when former or current employees expose illegal or immoral actions by their organization
-viewed...
33
four-component model of ethical decision making
 
-argues that ethical behaviors result from a multistage sequence beginning with moral awareness,...
34
moral awareness
 
-first step needed to explain why an authority acts ethically
-moral awareness occurs when...
35
moral intensity
 
-the degree to which an issue has ethical urgency

-driven by two general concerns:
1)...
36
moral attentiveness
 
-the degree to which people chronically perceive and consider issues of morality during their...
37
moral judgment
 
-the second step needed to explain why an authority acts ethically
-moral judgment reflects...
38
theory of cognitive moral development
 
-developed by Kohlberg
-argues that as people age and mature, they move through stages of...
39
3 stages of cognitive moral development:
 
1) preconventional stage
2) conventional stage
3) principled (or postconventional stage)
40
preconventional stage
 
-right versus wrong is viewed in terms of the consequences of various actions for the individual
-ex:...
41
conventional stage
 
-right versus wrong is referenced to the expectations of one's family and one's society
-most...
42
principles (or postconventional) stage
 
-most sophisticated moral thinkers are in this stage, less than 20% of Americans reach this...
43
moral intent
 
-the third step in ethical decision making
-moral intent reflects an authority's degree...
44
moral identity
 
-the degree to which a person self-identifies as a moral person
-people with strong moral...
45
ability to focus
 
-reflects the degree to which employees can devote their attention to work, as opposed to "covering...
46
economic exchange
 
-relationships that are based on narrowly defined obligations that are specified in advance...
47
social exchange
 
-happens as trust increases
-relationships that are based on vaguely defined obligations...
48
effects of trust on job performance
 
-trust has a moderate, positive effect on job performance
-employees who trust their authority...
49
effects of trust on organizational commitment
 
-trust has a strong, positive effect on Commitment
-employees who are willing to be vulnerable...
50
corporate social responsibility
 
a perspective that acknowledges that the responsibilities of a business encompass 4 parts:...
51
economic component of social responsibility
 
companies have a social responsibility to their employees and their shareholders
52
legal component of social responsibility
 
argues that the law represents society's codification of right and wrong and must therefore...
53
ethical component of social responsibility
 
argues that the organizations have an obligation to do what is right, just, and fair and to...
54
citizenship component of social responsibility
 
argues that organizations should contribute resources to improve the quality of life in the...


Upgrade and get a lot more done!
Upgrade    Cancel