MGMT 363 - Chapter 2 - Job Performance

The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment

Employee behaviors that are directly involved in the transformation of organizational resources into goods or services.

Employees are obligated to fulfill these tasks in order to get paid and continue employment

(ex: Accountant's task performance is preparind and analyzing accounting records)

The tasks, duties, and responsibilities that are a core part of the job

Well-known responses to demands that occur in normal, routine, or predictable way. These are behaviors that vary little from one instance to another

(ex: how flight attendants routinely show people how to buckle their seat belt)

Employee responses to task demands that are novel, unusual, or at the very least unpredictable

(ex: how flight attendants reacted when a plan skidded off the runway to get people safely off the plane)

The degree to which individuals develop ideas or physical outcomes that are both novel and useful

The way in which organizations identify task performance behaviors

1) a list of the activities involved in a job is generated from observations, surveys, and interviews of employees
2) each activity on the list is rated by subject matter experts according to importance and frequency of the activity
3) the activities that are rated highly are retained to define task performance

An online database that includes the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge skills, and abilities.

O*NET CANNOT capture the unique task requirements or "numerous small decisions" that separate effective organizations from their competitors

Voluntary employee activities that may or may not be rewarded but that improve the overall quality of the workplace

Benefit coworkers and colleagues and involve assisting, supporting, and developing

Assisting coworkers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes when they first arrive on the job

Refers to keeping coworkers informed about matters that are relevant to them. They keep others in the loop because they never know what information might be useful to someone else.

Involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times

Behaviors that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it