Marketing Research, Chapter 8

Marketing Research, Chapter 8

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Cards In This Set

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Survey
A method of collecting primary data based on communication (questions and answers) with a representative sample of respondents
Sample survey
A more formal term for a survey
Random sampling error
A statistical fluctuation that occurs because of a chance variation in the elements selected for a sample
Systemic error
Error resulting from some imperfect aspect of the research design that causes respondent error or from a mistake in the execution of the research
Sample bias
A persistent tendency for the results of a sample to deviate in one direction from the true value of the population parameter
Respondent error
Sample bias resulting from some respondent action or inaction such as nonresponse or response bias
Nonresponse error
The statistical differences between a survey that includes only those who responded and a perfect survey that would also include those who failed to respond
Nonrespondents
People who are not contacted or who refuse to cooperate in the research
No contacts
People who are not at home or who are otherwise inaccessible on the first and second contact
Refusals
People who are unwilling to participate in a research project
Self-selection bias
A bias that occurs because people who feel strongly about a subject are more likely to respond to survey questions that people who feel indifferent about it
Response bias
A bias that occurs when respondents either consciously or unconsciously tend to answer questions with a certain slant that misrepresents the truth
Acquiescence bias
A tendency for respondents to agree with all or most questions asked of them in a survey
Extremity bias
Response bias - some individuals tend to use extremes when responding to questions
Interview bias
Response bias - the presence of the interviewer influences respondent's answers