Management

Chapters 1--3.

38 cards   |   Total Attempts: 182
  

Cards In This Set

Front Back
What is GDP?
Everything legally produced within our country in a time period
Productivity?
Output divided by some input.
Partial productivity?
How much of a particular kind of input it takes to produce an output
What are the 3 characteristics that quality products possess?
Reliability, serviceability, and durability.
5 characteristics that distinguish a quality service?
Reliability, tangibles, responsiveness, assurance, and empathy.
4 kinds of inventory?
Raw materials, component parts, work-in-progress, and finished goods.
What is management?
Getting work done through others.
What are 3 management skills?
Technical skill (job knowledge); human skill (get people together and see your point of view); conceptual skill (critical thinking, analyzing a problem)
What are three types of cost?
Fixed cost, variable cost, mixed cost
Another definition of _________ skill is job knowledge.
Technical
Fixed cost?
A cost which is not directly tied to the level of production, revenue, or sales
Who is Frederick Taylor?
Father of scientific management.
Who is Frank and Lillian Gilbreth?
Applied time and motion studies to the study of work.
Who is Henrey Gantt & What was emphasized?
Know for Gantt Charts; they emphasized the importance of training workers
Who is Alfred P. Sloan?
Oversaw the growth of GM into largest corporation in the world.