Management Ch 3

Management Ch 3

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Side ASide B
Programmed Decisions
Decisions encountered and made before, having objectively correct answers, and solvable by...
Nonprogrammed Decisions
New, novel, complex decisions having to proven answers
The state exists when decision makers have accurate and comprehensive information
The state that exists when decisions makers have insufficient information
The state that exists when the probability of success is less than 100 percent and losses may...
Opposing pressures from different sources, occurring on the level of psychological conflict...
Ready-made solutions
Ideas that have been seen or tried before
Custom-made solutions
New, creative solutions designed specifically for the problem
Contingency plans
Alternative courses of action that can be implemented based on how the future unfolds
A decision realizing the best possible outcome
Choosing an options that is acceptable, although not necessarily the best or perfect
Achieving the best possible balance among several goals
A process in which a decision maker carefully executes all stages of decision making
Illusion of control 
People's belief that they can influence events, even when they have no control over what will...
Framing effects
A decision bias influences by the way in which a problem or decision alternative is phrased...
Discounting the future
A bias weighing short-term costs and benefits more heavily than longer-term costs and benefits
A phenomenon that occurs in decision making when group members avoid disagreement as they strive...
Goal Displacement
A condition that occurs when a decision-making group loses sight of its original goal and a...
Cognitive Conflict
Issue-bases differences in perspectives or judgments
Affective conflict
Emotional disagreement directed toward other people
Devil's Advocate
A person who has the job of criticizing ideas to ensure that their downsides are fully explored
A structured debate comparing two conflicting courses of action
A process in which group members generate as many ideas about a problem as they can; criticism...
Bounded Rationality
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational...
Incremental moder
Model of organizational decision making in which major solutions arise through a series of...
Coalitional model
Model of organizational decision making in which groups with differing preferences use power...
Garbage can model
Model of organizational decision making depicting a chaotic process and seemingly random decisions

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