Management Ch 3

27 cards

Management Ch 3


 
  
Created Jun 12, 2012
by
hildaelena1184

 

 
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1
Programmed Decisions
 
Decisions encountered and made before, having objectively correct answers, and solvable by...
2
Nonprogrammed Decisions
 
New, novel, complex decisions having to proven answers
3
Certainty
 
The state exists when decision makers have accurate and comprehensive information
4
Uncertainty
 
The state that exists when decisions makers have insufficient information
5
Risk
 
The state that exists when the probability of success is less than 100 percent and losses may...
6
Conflict
 
Opposing pressures from different sources, occurring on the level of psychological conflict...
7
Ready-made solutions
 
Ideas that have been seen or tried before
8
Custom-made solutions
 
New, creative solutions designed specifically for the problem
9
Contingency plans
 
Alternative courses of action that can be implemented based on how the future unfolds
10
Maximizing
 
A decision realizing the best possible outcome
11
Satisficing
 
Choosing an options that is acceptable, although not necessarily the best or perfect
12
Optimizing
 
Achieving the best possible balance among several goals
13
Vigilance
 
A process in which a decision maker carefully executes all stages of decision making
14
Illusion of control 
 
People's belief that they can influence events, even when they have no control over what will...
15
Framing effects
 
A decision bias influences by the way in which a problem or decision alternative is phrased...
16
Discounting the future
 
A bias weighing short-term costs and benefits more heavily than longer-term costs and benefits
17
Groupthink
 
A phenomenon that occurs in decision making when group members avoid disagreement as they strive...
18
Goal Displacement
 
A condition that occurs when a decision-making group loses sight of its original goal and a...
19
Cognitive Conflict
 
Issue-bases differences in perspectives or judgments
20
Affective conflict
 
Emotional disagreement directed toward other people
21
Devil's Advocate
 
A person who has the job of criticizing ideas to ensure that their downsides are fully explored
22
Dialectic
 
A structured debate comparing two conflicting courses of action
23
Brainstorming
 
A process in which group members generate as many ideas about a problem as they can; criticism...
24
Bounded Rationality
 
A less-than-perfect form of rationality in which decision makers cannot be perfectly rational...
25
Incremental moder
 
Model of organizational decision making in which major solutions arise through a series of...
26
Coalitional model
 
Model of organizational decision making in which groups with differing preferences use power...
27
Garbage can model
 
Model of organizational decision making depicting a chaotic process and seemingly random decisions

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