Interpersonal Power and Influence - Chapter 13

Final exam

9 cards   |   Total Attempts: 182
  

Cards In This Set

Front Back
Five types of power
Referent power, legitimate power, expert power, information or persuasion power, and reward and coercive power
Referent Power
Others wish to be like you or be identified with you
Legitimate Power
Others believe you have the right by virtue of your position to influence or control their behavior
Expert Power
Others see you as having expertise or knowledge
Information or Persuasion Power
Seen as having the ability to communicate logically and persuasively
Reward and Coercive Power
The ability to reward and punish or remove rewards
Compliance gaining strategies
Are tactics aimed at influencing others to do what the user of the strategies wants them to doex. pregiving, liking. promise, threat, aversive, stimulation, positive expertise, negative expertise, positive self- feelings, negative self- feelings, positive altercasting, negative altercasting, positive esteem, negative esteem, moral appeals, altruism, debt
Sexual harassment
-unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes for ___ when it affects and individuals employment, work performance, or creates an intimidating, hostile and offensive environment.
Power plays
Patterns of communication, not isolated instances, that take unfair advantage of another person. Types:Nobody upstairs- pleads ignorance on social conventionsYou owe me.Yougottobekidding- discredits you