Integrated Business Perspectives Chapter 7-9

Process of achieving organizational objectives through people and other resources

; manager's job is to combine human and technical resources in the best way possible to achieve the company's goals

guiding and motivating employees to accomplish organizational objectives

; might include training (or retraining), setting up schedules, delegating certain tasks, and monitoring process

Function of evaluating an organization's performance against is objectives;
access the success of the planning function and provides feedback for future rounds of planning

Process of blending human and material resources through a formal structure of tasks and authority; arranging work, dividing tasks among employees, and coordinating them to ensure implementation of plans and accomplishment of objectives

Process of anticipating future events and conditions and determining courses of action for achieving organizational objectives

perception of marketplace needs and the ways a firm can satisfy them;

serves as the target for firm's actions, helping direct the company toward opportunities and differentiating it from its competitiors

written explanation of an organization's business intentions and aims

; enduring statement of a firm's purpose, possibly highlighting the scope of operations, the market it seeks to serve, and the ways it will attempt to set itself apart from its competitors; guides the actions of employees, and publicizes the company's reasons for existence

Is an acronym for strengths, weaknesses, opportunities, and threats. By systematically evaluating all four of these factors, a firm can then develop the best strategies for gaining a competitive advantage

ability to direct or inspire people to attain certain goals

; share the same traits: empathy (the ability to imagine yourself in someone else's position), self-awareness, and objectivity

Giving employees shared authority, responsibility, and decision making with their managers

an important outgrowth of democratic leadership in business

Function of attracting, developing, and retaining employees who can perform the activities necessary to accomplish organizational objectives
achieving the highest level of job satisfaction and dedication among employees is the goal of ___.

Evaluation of and feedback on an employees's job performance

amount employees are paid in money and benefits

how much employees are paid in money and benefits - is one of the most highly charged issues faced by human resource managers. The amount employees are paid, along with whatever benefits they receive, has a tremendous influence on where they live, where they eat, and how they spend their leisure time

pay based on an hourly rate or the amount of work accomplished
receive overtime pay; ex: factory workers, construction workers, auto mechanics, retail salespeople, and restaurant wait staff

pay calculated on a periodic basis, such as weekly or monthly

; receive a set amount of pay that does not fluctuate with the number of hours worked; don't received overtime pay; ex: office personnel, executives, and professional employees usually receive ___.