IMC Final Exam (CH14/18 1:1 Marketing)

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what are 5 distinctions between direct/mass marketing
 
1.       Direct is opposite of media advertising 2.       Direct has 2-way communication while mass is more one way 3.       Direct is specific while mass is general 4.       Direct is more measurable and accountable 5.       Direct utilizes database marketing
4 Characteristics of the paradigm shift toward IMC, market drivers of the shift toward IMC and how they also point toward growth of direct marketing
 
1.       Increased emphasis on accountability – explicit objectives and measurable results 2.       Move from mass marketing to highly targeted marketing 3.       Two-way commucnication and a relationship-oriented perspective 4.       Decreased emphasis on traditional mass media advertising
Meaning & goals of CRM
 
Customer relationship management identifies the best customers. It is also an attempt to build relationships with customers.
difference: direct response advertising v. direct marketing
 
Direct response is mass media while direct is not.
2-way marketing where the the audience is involved with co-production or co-creation and customization and the firm listens to the audience
 
Interactive marketing
People actively request to be involved. It is customized and valuable to the customer
 
opt-in marketing