Flashcard Set Preview
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| 1 |
Appraisal
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A formal assessment of an employee's performance based on what is entailed in the job description
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External Recruitment
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Looking outside the company for new employees
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Human Resource Management
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Administrative discipline of hiring and developing employees to be become more valuable to...
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Workforce Planning (HRM)
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Systematic identification and analysis of what an organization is going to need in terms of...
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Internal Recruitment
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Looking within the company for new employees
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Job Description
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Document that outlines details of a particular job
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Personal Specification
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Document that outlines the profile of an ideal candidate
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Job Analysis
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Examining components of a job (e.g. routine tasks, responsibilities etc.). Also determines...
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Tele-working
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Using forms of electronics for communication (phones, email, centralized call center etc.)
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Recruitment
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The process of identifying and hiring best-qualified candidate
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Accountability
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Who is responsible for what jobs
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Bureaucracy
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System of administration that is distinguished by hierarchy of authority, rigid division of...
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Centralization
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The concentration of management and decision-making power at the top of the company's hierarchy
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Decentralization
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Transfer of decision-making and authority to individuals in all levels of an organization
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Chain of Command
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Formal line of authority through which orders are passed down in an organization
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De-layering
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Reduce # of layers of management to widen span of control
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Delegation
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Passing on control and authority to others
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Flexible Work Patterns
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Giving employees a certain degree of freedom on how they can perform their job (e.g. tele-working,etc.)
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| 19 |
Flat Organizational Structure
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Reduced layers of authority that widens span of control
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Hierarchical Organizational Structure
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CEO --> Board of Directors --> Management --> Supervisors and Team Leaders -->...
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Flexible Structure
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Organizational structuringFlex-timeChanging recruitment practices Retention issuesTraining
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| 22 |
Organizational Chart (4 functions of...)
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Diagram of company's organizational structure Shows:1. Functional departments in a business2....
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Off-shoring
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Moving various operations of a company to another country for reduced labor costs or more favorable...
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Outsourcing
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Contracting tasks to an outside company
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Span of Control
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# of staff reporting to each single (horizontal) line manager
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Tall Organizational Structure
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Increased layers of authority that narrows span of control
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| 27 |
Autocratic Leader
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Leader who makes all decisions
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Contingency Theory
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Belief that there is no best way to manage because every manager and situation is different
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Democratic Leader
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Leadership that prefers to employees in decision-making
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Leadership
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Influencing and inspiring others to achieve a goal
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Management
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Planning, organizing and coordinating human and capital resources of a business to achieve...
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Situational Management
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Application of Contingency Theory
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Laissez-faire
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Leadership and management that prefers to have minimal direct into work of employees
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| 34 |
Fringe Benefits
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Health insuranceSubsidized mealsHousing Allowances Company carsStaff discountsParking...
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Herzberg's Two Factor Theory
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Frederick HerzbergHygiene Factors vs. Motivators
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Hygiene Factors
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Factors that DO NOT motivate, but absence causes dissatisfaction
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Motivators
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Factors that lead to psychological growth of workers
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Maslow's Hierarchy of Needs
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Self-actualization --> Esteem needs --> Belongingness and Love needs --> Safety needs...
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McGregor's Theory X vs Theory Y
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Douglas McGregor Management belief that employee's attitudes will directly influence their...
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Motivation
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When worker does something because he/she wants to (intrinsic)
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| 41 |
Performance-related pay (PRP)
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Rewards those who meet certain goals (sales, quotas, etc.)
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| 42 |
Piece Rate
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Timed-based pay system where worker is paid for each unit of production at a fixed rate
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Productivity
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Rate of output per worker per unit of time (compared to standard or expected rate of output)
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Scientific Management - Taylor
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Taylor's Time and Motion Study Examines best way to complete certain processes (i.e. what...
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Crisis Management
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When quick, decisive management is called for
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