HRM Final Chapter 9

31 cards

Chapter 9 


 
  
Created Dec 2, 2011
by
zahradh

 

 
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1
A broad process that requires managers to define, facilitate, and encourage performance by...
 
Performance management
2
A review of the job-relevant strengths and weaknesses of an individual or a team in an organization...
 
Performance appraisal
3
An approach to management to which roadblocks to successful performance of employees are eliminated....
 
Performance Facilitation
4
Provision of a sufficient amount of rewards that employees really value, in a timely, fair...
 
Performance encouragement
5
In an effective appraisal system, a requirement that there be clear links between the performance...
 
Relevance
6
Criteria that specify how well, not how, the work is to be done, by defining levels of acceptable...
 
Performance standards
7
The extent to which a performance measure is deemed to be satisfactory or adequate by those...
 
Acceptability
8
Implies that appraisal instrument are easy for managers and employees to understand and use
 
Practicality
9
Individuals who are eligible for and interested in selection or promotion
 
Applicant group
10
An appraisal method in which employee performance is rated either by comparing the performance...
 
Behavior-oriented rating method
11
Simplest type of absolute rating system, in which a rater describes, in writing, an employee's...
 
Narrative essay
12
Requires only that the rater order all employees from highest to lowest, from 'best' employee...
 
Simple ranking
13
A ranking method in which a rater initially lists all employees on a sheet of paper and then...
 
Alternation ranking
14
A behavior-oriented rating method in which an employee is compared to every other employee;...
 
Paired comparsions
15
A rating method in which the overall distribution of ratings is forced into a normal, or bell...
 
Forced distribution
16
The tendency to rate every employee high or excellent on all criteria
 
Leniency
17
The tendency to rate every employee low on the criteria being evaluated
 
Severity
18
In rating employees, a tendency to give employees an average rating on each criterion
 
Central tendency
19
A type of behavioral checklist with declarative sentences and weighted response categories;...
 
Likert method of summed ratings
20
In job analysis, vignettes consisting of brief actual reports that illustrate particularly...
 
Critical incidents
21
Identify, and may define, each dimension to be rated, and present the rater with alternative...
 
graphic rating scales
22
Graphic rating scales that defined the dimensions to be rated in behavioral terms and use critical...
 
Behaviorally anchored rating scales
23
A philosophy of management with a results-oriented rating method that relies on goal-setting...
 
Management by objectives
24
Emphasizes periodic review of work plans by both supervisor and subordinate in order to identify...
 
Work planning and review
25
Performance assessments from above, below and at the same level as an employee. it may also...
 
360 degree feedback
26
A rating error occurring when an appraiser rates an employee high (or low) on many aspects...
 
Halo error
27
A tendency among interviewers to evaluate an current candidate's interview performance relative...
 
Contrast error
28
A rating error occurring when an appraiser assigns a rating on the basis of the employee's...
 
Recency error
29
A form of rater training that attempts to establish a common perspective and standards among...
 
Frame-of-reference training
30
Listening to which five things are done well; taking time to listen, communicating verbally...
 
Active listening
31
Criticism that is general is nature; that is frequently delivered in a biting, sarcastic tone...
 
Destructive criticism

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