HB 237 Final

25 cards

Final Exam Material


 
  
Created Apr 28, 2011
by
linjona2

 

 
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1
Daily Operations Report
 
summarizes the hotels financial activities during a 24 hour period
2
Rooms Division Budget Report
 
Includes both monthly and year-to-date variances for all budget items
3
House count
 
A ten-day forecast used to prepare food and beverage, banquet, and catering operations. It...
4
Room Status discrepancy - who does it occur between?
 
Housekeeping and Front desk
5
Daily transcript
 
A detailed report of guest accounts that summarizes and updates those guest account that had...
6
Master Folio
 
accounts assigned to more than one person or guestroom; usually reserved for group accounts
7
High balance report
 
an account that approaches its credit limit
8
Occupancy Report
 
lists rooms occupied that night and indicates guests who are expected to check out the following...
9
Housekeeping Status Report - how is it used by the front desk?
 
the front desk registers guests who arrive early and keeping the report updated helps coordinate...
10
Area Inventory Lists
 
1.       a list for housekeeping for developing cleaning...
11
Performance Standards
 
Standards required for quality levels of performance
12
Frequency Schedule 
 
made up of housekeeping’s deep cleaning program that should be transferred to a calendar...
13
Productivity Standards
 
determines the acceptable quantity of work to be done by department employees
14
Overdue account
 
accounts older than 30 days
15
Delinquent Account
 
accounts older than 90 days
16
uncollectible account
 
accounts that won't be collected
17
Small hotels have __daily rate, __no shows, __ average occupancy
 
high, low, high
18
Large hotels have __daily rate, __no shows, __ average occupancy
 
high, low, high
19
Who oversees the scheduling of housekeepers? Who determines their cleaning responsibilities?
 
Executive housekeeper, general manager
20
What can you use the guest history file for?
 
Marketing, it gives you their name, address and phone number
21
Recycled inventories
 
laundry, dishes, irons and blowdryers
22
Non recycled inventories
 
soap, food, plastic cups, cleaning supplies
23
How can you minimize late checkouts?
 
put the check out time on the back of the door, next to the alarm clock
24
For housekeeping, which report is used to schedule rooms for cleaning?
 
Occupancy report from previous day
25
What is the process in posting no show charges?
 
Make sure they didn’t cancel. Make sure it was a guaranteed reservation otherwise the customer shouldn’t...


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