Conversational Messages- Chapter 8

Conversational Messages- Chapter 8 Final Exam
  
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5 stages of the conversation model
 
opening, feedforward, business, feedback, and closing
opening
 
-greeting- phatic communication= establishes connection or opens up channel - nonverbal: handshake, kiss, smile
Feedforward
 
- gives person general idea of conversation's focus- identifies tone of conversation or time required- four major functions: to open the channels of communication, to preview the message, to disclaim, and to altercast
Business
 
- the substance or focus of the conversation- learn, relate, influence, play or help
Feedback
 
-reflect back on the conversation to signal that as far as you are concerned, the business is completed-positive - negative- person focused- message focused- immediate- delayed- low monitoring- high monitoring- supportive- critical
Closing
 
- the goodbye - reveals how satisfied the persons were with the conversation
Ways to initiate conversation
 
self-references (" My name is Joe. I'm from VA);other references ("I like that sweater");relational references ("May I join you");context references (This Deli is fantastic")
Different types of openers
 
Cute- flippant "Bet I can out drink you";Innocuous "What do you think of the band";Direct "Would you like to get a drink after dinner"
4 conversational maxims
 
- principles that speakers and listeners in the U.S and in many other cultures follow in conversation- The maxim of quantity, the maxim of quality, the maxim of relation, the maxim of manner
Quantity Maxim
 
A principle of conversation that holds that speakers cooperate by being only as informative as necessary to communicate their intended meanings- violated when important info is omitted or unimportant info is added "Get to the point" "What happened"
Quality Maxim
 
A principle of conversation that holds that speakers cooperate by saying what they think is true and by not saying what they think is false
Relation Maxim
 
A principle of cooperation in conversation that holds that speakers communicate by talking about what is relevant and by not talking about what isn't.
Manner Maxim
 
A principle of conversation that holds that speakers cooperate by being clear and by organizing their thoughts onto some meaningful and coherent pattern
Self-disclosure
 
the process of revealing something about yourself to another- usually, revealing info that you'd normally keep hidden
Rewards of Self-Disclosure
 
- may help increase self- knowledge, communication and relationship effectiveness, and psychological well-being.
Risks of Self- Disclosure
 
personal - you may experience rejection from friends and family members relational- decrease in mutual attractionprofessional- problems on the job HIV positive, racist

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