Conversational Messages- Chapter 8

16 cards

final exam


 
  
Created Dec 14, 2010
by
fedjo

 

 
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1
5 stages of the conversation model 
 
opening, feedforward, business, feedback, and closing 
2
opening
 
-greeting- phatic communication= establishes connection or opens up channel - nonverbal:...
3
Feedforward
 
- gives person general idea of conversation's focus- identifies tone of conversation...
4
Business
 
- the substance or focus of the conversation- learn, relate, influence, play or help
5
Feedback
 
-reflect back on the conversation to signal that as far as you are concerned, the business...
6
Closing
 
- the goodbye - reveals how satisfied the persons were with the conversation
7
Ways to initiate conversation
 
self-references (" My name is Joe. I'm from VA);other references ("I like that sweater");relational...
8
Different types of openers
 
Cute- flippant "Bet I can out drink you";Innocuous "What do you think of the band";Direct...
9
4 conversational maxims
 
- principles that speakers and listeners in the U.S and in many other cultures follow in conversation-...
10
Quantity Maxim
 
A principle of conversation that holds that speakers cooperate by being only as informative...
11
Quality Maxim
 
A principle of conversation that holds that speakers cooperate by saying what they think is...
12
Relation Maxim
 
A principle of cooperation in conversation that holds that speakers communicate by talking...
13
Manner Maxim
 
A principle of conversation that holds that speakers cooperate by being clear and by organizing...
14
Self-disclosure
 
the process of revealing something about yourself to another- usually, revealing info that...
15
Rewards of Self-Disclosure
 
- may help increase self- knowledge, communication and relationship effectiveness, and...
16
Risks of Self- Disclosure
 
personal - you may experience rejection from friends and family members relational- decrease...

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