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Cards In This Set
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5 stages of the conversation model
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Opening, feedforward, business, feedback, and
closing
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Opening
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-greeting- phatic communication= establishes connection or opens up channel - nonverbal: handshake, kiss, smile
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Feedforward
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- gives person general idea of conversation's focus- identifies tone of conversation or time required- four major functions: to open the channels of communication, to preview the message, to disclaim, and to altercast
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Business
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- the substance or focus of the conversation- learn, relate, influence, play or help
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Feedback
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-reflect back on the conversation to signal that as far as you are concerned, the business is completed-positive - negative- person focused- message focused- immediate- delayed- low monitoring- high monitoring- supportive- critical
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Closing
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- the goodbye - reveals how satisfied the persons were with the conversation
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Ways to initiate conversation
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Self-references (" My name is Joe. I'm from VA);other references ("I like that sweater");relational references ("May I join you");context references (This Deli is fantastic")
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Different types of openers
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Cute- flippant "Bet I can out drink you";Innocuous "What do you think of the band";Direct "Would you like to get a drink after dinner"
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4 conversational maxims
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- principles that speakers and listeners in the U.S and in many other cultures follow in conversation- The maxim of quantity, the maxim of quality, the maxim of relation, the maxim of manner
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Quantity Maxim
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A principle of conversation that holds that speakers cooperate by being only as informative as necessary to communicate their intended meanings- violated when important info is omitted or unimportant info is added "Get to the point" "What happened"
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Quality Maxim
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A principle of conversation that holds that speakers cooperate by saying what they think is true and by not saying what they think is false
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Relation Maxim
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A principle of cooperation in conversation that holds that speakers communicate by talking about what is relevant and by not talking about what isn't.
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Manner Maxim
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A principle of conversation that holds that speakers cooperate by being clear and by organizing their thoughts onto some meaningful and coherent pattern
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Self-disclosure
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The process of revealing something about yourself to another- usually, revealing info that you'd normally keep hidden
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Rewards of Self-Disclosure
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- may help increase self- knowledge, communication and relationship effectiveness, and psychological well-being.
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