Consumer Behavior- CH. 10

Chapter 10. CB. 

16 cards   |   Total Attempts: 182
  

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Cards In This Set

Front Back
Choice Tactics for low decision making:
-performance-related
-brand loyalty
-habit
-price-related tactics
-normative influences
-affect-related tactics
-variety seeking
Performance related
-buy the one that works the best
-buy the cookies that taste the best
Buying the same brand repeatedly because of strong preference ( based on performance related)
Brand loyalty
Buying two or more brands repeatedly
Multi-brand loyal
Little or no information seeking and little or no evaluation of alternatives ( does not require a strong preference) simply repetitive behavior
Habit
Price-related tactics
-buy the cheapest
-buy the brand on sale
-use a coupon
How other people influence out behavior through social pressure
Normative influences
Others try to manipulate us
Direct influence
- buy the brand the kids ask for
Watch what others do to guide our behavior
Vicarious observation
-buy the brand of laundry detergent my mom used
When we are concerned about the opinions of others
Indirect influence
-buy the brand that my friends are buying so ill fit in
How do you feel about it heuristic-choose the option that evokes positive feelings
Affect related tactic
Try something different
Variety seeking
When you dont want the same thing- you want variety
Satiation
Individual variety
Stimulation
Packing too much for a weekend trip
Preference uncertainity