Flashcard Set Preview
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| 1 |
What is Communication?
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The process of of exchanging information and the process of generating and transmitting meaning...
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What are the 5 parts of the communication process?
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1. Stimulus
2. Source (encoder)
3. Message
4. Channel
5. Reciever (decoder)
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| 3 |
What are the four levels of communicatio a nurse participates in during practice?
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1. Intrapersonal: talking in your own head.
2. Interpersonal: between 2 people.
3....
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What are the different forms of communication?
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1. Verbal
2. Nonverbal
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What is verbal communication?
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The exchange of information using words, both spoken and written.
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What is nonverbal communication?
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Communication without use of words. Referred to as body language. Usually considered more honest...
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What are some forms of nonverbal communication?
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Eye contact, touch, facial expressions, posture, gait, gestures, General physical appearance,...
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| 8 |
What factors affect communication?
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Developmental level, gender, socio-cultural differences, roles and responsibilities, space...
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| 9 |
What is a helping relationship?
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Where one person provides help to a person who needs help. The biggest failure in nursing is...
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Helping relationship vs. Social relationship.
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1. A helping relatioship does not occur randomly.
2. Helping relationship usually has unequal...
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What must you maintain in helping relationships?
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Professionalism.
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| 12 |
What are some characteristics of a helping relationship?
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1. Both parties are active participants (to the best of their capability).
2. It is purposeful...
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| 13 |
What are the goals of a helping relationship?
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1. The goals are based off the patients needs.
2. Goals should be cooperatively decided between...
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| 14 |
What are the phases of the helping relationship?
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1. Orientation - admission/ shift change
2. Working phase - hospital stay
3. Terminatio phase...
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| 15 |
What theuraputic communication skills are needed?
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1. Converstation
2. Listening
3. Touch
4. Silence
5. Humor
6. Interviewing Techniques
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| 16 |
What are the different type of questios in an interview with a patient?
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1. Open ended
2. Clarifying
3. Closed
4. Reflective
5. Sequencing
6. Directing
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| 17 |
Agressive vs. Assertive
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Need to be assertive, NOT aggressive. Four components to assertiveness:
1. Empathy
2. Description
3....
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| 18 |
What are some failures in communication?
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1. Failure to view patient as person
2. Failure to listen
3. Innapropriate questions or comments
4....
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