Communication skills for law enforcement officers    

29 cards

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Created Mar 20, 2011
by
jadakiss59

 

 
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1
7 general speaking strategies that should be utilized by law enforcement officers:
 
1. Speak plainly using clear diction and grammar 2. Check your vocal qualities 3. Avoid using...
2
The key to directing others is being able to continuously                                                      ...
 
project your voice
3
What supports the voice?
 
Breathing
4
Having a rising inflection in your voice may make you sound unsure of what you are saying and...
 
Weak and non-commanding
5
When you give a verbal command to an individual, it should be: 1. Direct 2. Somewhat loud 3....
 
True
6
It is ok to use profanity and slang when communicating with the public True or False
 
False
7
                                         ...
 
Paralanguage
8
Body language accounts for 55% of the meaning of a message, paralanguage accounts for an additional...
 
True
9
As an officer it is more vital to sound confident than to feel confident; it is important that...
 
True
10
                     ...
 
Fear
11
6 body language cues are:
 
1. Hesitation 2. Lack of eye contact 3. Interruption 4. Tense, impatient posture 5. Slumping...
12
                          ...
 
Proxemics
13
What are the 4 general zones of a man's personal space?
 
Intimate zone- 6 to 18 inches Personal zone- 1 1/2 to 2 1/2 feet Social zone- 4 to 12 feet Public...
14
For safety reasons, officers should not let individuals they encounter invade their                             ...
 
Personal/ Intimate
15
The 4 open body positions that often signal a listeners understanding of a topic are: 1. Steepled...
 
True

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