Chapter 16 Managing Employee Motivation and Performance I and II

24 cards

Chapter 16 Part 1 and 2


 
  
Created Dec 8, 2010
by
bryan362

 

 
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  Side A   Side B
1
Motivation
 
Set of forces that cuases people to behave in certain ways
Intrinsic- Personal satisfaction...
2
Factors that Determine Individual Performance
 
Motivation- desireAbility- capabilityWork Environment- resources needed
3
Traditional Approach to Motivation
 
Economic gain was primary motivation, employees could be expected to perform any kind of job...
4
Human Relations Approach to Motivation
 
Emphasized role of social processes in workplace. Employees want to feel useful and important
5
Content Perspectives on Motivation
 
Approaches to motivation that try to understand what drives or energizes people to put forth...
6
Maslow's Hierarchy
 
Succession of Needs:1. Physiological- food, air, sex2. Security- safe from harm3. Belongingness-...
7
Alderfer's ERG Theory
 
People's needs are grouped into three potentially overlapping categories:1. Existence- Requirements...
8
Herzberg's Two Factor Theory
 
People's satisfaction are influenced by two independent set of factors:Motivation Factors:  ...
9
McClelland's Needs Theory
 
One of three is dominant:1. Need for Achievement- desire to accomplish goals, desire immediate...
10
Process Perspectives on Motivation
 
Approaches to motivation that focus on why people choose certain behavioral options to satisfy...
11
Vroom's Expectancy Theory
 
People produce mental maps of situation before deciding on amount of effort
Three factors:Expectancy:...
12
Equity Theory
 
People develop belief about fairness of outcomes they receive in relation to inputs. People...
13
Positive and Negative Equity
 
Positive: in your favorNegative: in someone else's favor
14
Conditions of and Reactions to Equity Reactions
 
1. Feeling equitably rewarded- maintain performance
2 Feeling under-rewarded- reduce inequity...
15
Porter-Lawler Extension of Expectancy Theory
 
Research shows there is not a clear path from satisfaction to performance
Suggests that...
16
Goal-Setting Theory
 
People are motivated when there are concrete objectives or targets
Performance shaped through:Goal...
17
Positive Reinforcement
 
Actively encourage desired behavior by pairing desired behaviors or outcomes with rewards
18
Negative Reinforcement (Avoidance)
 
Passively encourage desired behavior by withholding punishment or something negative
19
Punishment
 
Actively eliminated undesirable behaviors by pairing undesired behaviors with undesirable outcomes
20
Extinction
 
Passively eliminates an undesired behavior by withholding reinforcement
21
Schedules of Reinforcement
 
Fixed Interval: reinforcement after a predetermined period of timeVariable Interval: reinforcement...
22
Law of Contingent Reinforcement
 
In order for a reward to have maximum reinforcing value, it must be delivered only if the desired...
23
Law of Immediate Reinforcement
 
More immediate the delivery of a reward after the occurrence of a behavior, the greater the...
24
Shaping
 
creation of new behaviors by the reinforcement of closer and closer approximations of the target...


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