Chapter 10

Midterm 2
Created Feb 8, 2011
by alexe
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Side ASide B
Advantages of Teams
customer satisfactionproduct and service qualityspeed and efficiency in product developmentemployee...
Disadvantages of Teams
*initially high employee turnover*social loafing*disadvantages of group decision making-group...
When to use teams
-clear purpose-job cant be done unless ppl work together-team based rewards are possible-ample...
Cross functional teams
-employees from diff. functional areas-attack problems from multiple perspectives-generate...
Virtual Teams
geographically and/or organizationally dispersed co-workers who use a combination of telecommunications...
Project Teams
created to complete specific, one-time projects or tasks within a limited time
Work Team Characteristics
-team norms-team cohesiveness-team size-team conflict-team development
Team Norms
- informally agreed-on standards that regulate team behavior- Powerful influence on work behavior-...
Team Cohesiveness
-the extent to which members are attracted to the team and motivated to remain in it-retain...
Promoting Team Cohesiveness
-make sure all team members are present at team  -meetings-engage in non-work activities...
Team Size
-moderately sized perform best-6-9 members
Team Conflict
C type - cognitive conflict-focus on problems and issues-improvements in team performanceA...
Stages of team development
Enhancing work team effectiveness
-Setting team goals and priorities-selecting team members-team compensation-team training
Requirements for Stretch Goals to motivate team performance
-teams have high degree of autonomy-teams are empowered with control resources-teams need for...
Structural Accommodation
giving teams the ability to change organizational structures, policies, and practices it it...
Bureaucratic immunity
teams no longer have to go through the frustratingly slow process of multilevel reviews and...
Team Training
-interpersonal skills-decision making and problem solving-conflict-technical training-training...
Team compensation and recognition
-the level of reward must match the level of performance-skill based pay-gainsharing-nonfinancial...

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