Flashcard Set Preview
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manager
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an individual who achieves goals through other people
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organization
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a consciously coordinated social unit, composed of 2 or more people, that functions on a relatively...
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4 management functions
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(1) planning (2) organizing (3) leading (4) controlling
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planning
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a process that includes defining goals, establishing strategy, and developing plans to coordinate...
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organizing
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determining what tasks are to be done, who is to do them, how the tasks are to be grouped,...
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leading
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a function that includes motivating employees, directing others, selecting the most effective...
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controlling
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monitoring activities to ensure they are being accomplished as planned and correcting any significant...
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technical skills
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the ability to apply specialized knowledge or expertise
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(Mintzberg's) Management Roles
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Interpersonal, Informational, and Decisional
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Interpersonal Role
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a management role as a figurehead (symbolic head with routine duties), leader (motivate/direct...
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Informational Role
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a management role as a monitor (receives info), disseminator (transmits info within organization),...
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Decisional Role
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a management role as an entrepreneur (searches for opportunities to bring change), disturbance...
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management skills
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technical skills, human skills, and conceptual skills
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human skills
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the ability to work with, understand, and motivate other people, both individually and in groups
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conceptual skills
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the mental ability to analyze and diagnose complex situations
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organizational behavior (OB)
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a field of study that investigates the impact that individuals, groups, and structure have...
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systematic study
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looking at relationships, attempting to attribute causes and effects, and drawing conclusions...
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(EBM) evidence-based management
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the basing of managerial decisions on the best available scientific evidence
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intuition
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a gut feeling not necessarily supported by research
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Psychology
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the science that seeks to measure, explain, and sometimes change the behavior of humans and...
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Social Psychology
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an area of psychology that blends concepts from psychology and sociology and that focuses on...
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Sociology
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the study of people in relation to their social environment or culture
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anthropology
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the study of societies to learn about human beings and their activities
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contingency variables
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situational factors: variables that moderate the relationship between two or more variables
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foreign assignment
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transferred to the employer's operating division or subsidiary in another country
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workforce diversity
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the concept that organizations are becoming more heterogenous in terms of gender, age, race,...
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positive organizational scholarship
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an area of OB research that concerns how organizations develop human strength, foster vitality...
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ethical dilemmas and ethical choices
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situations in which individuals are required to define right and wrong conduct
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model
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an abstraction of reality. A simplified representation of some real world phenomenon
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dependent variable
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a response that is affected by an independent variable
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productivity (DV)
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a performance measure that includes effectiveness and efficiency
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effectiveness
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achievement of goals
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efficiency
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the ratio of effective output to the input required to achieve it
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absenteeism (DV)
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the failure to report to work ($800 per year cost per employee)
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turnover (DV)
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voluntary and involuntary permanent withdrawal from an organization
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Basic OB Model
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Individual level(variables)-->group level (variables)--> organizational systems level...
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deviant workplace behavior (DV)
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voluntary behavior that violates significant organizational norms and, in doing so, threatens...
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(OCB) organizational citizenship behavior (Dep. Var.)
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discretionary behavior that is not part of an employee's formal job requirements but that nevertheless...
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job satisfaction (DV)
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a positive feeling about one's job resulting from an evaluation of its characteristics
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independent variable
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the presumed cause of some change in a dependent variable
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