Ch 9 Organizational Agility

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Created Mar 4, 2012
by mgmt325

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	Side A	Side B
1	What are vital to a firm's survival? (p 308)	responsiveness, quickness, agility, the ability to adapt to changing demands.
2	Definition: a form of organization that seeks to maximize internal efficiency.organic structure...	mechanical organization
3	definition: an organizational form that emphasizes flexibility.organic structure \| strategic...	organic structure
4	What are some parts of the organic structure?	-jobholders have broader responsibilities changing as needs arise (i.e. construction business)-comm...
5	The perspective on strategies and organization hinges on the concept of ________________.	core competencies
6	A well-developed, well-understood core competence can enhance a company's _________________...	responsiveness and competitiveness
7	Managers desiring to strengthen their firms' competitiveness via core competence should focus...	identifying existing core competencies; acquire/build on core competencies for the future;...
8	definition: a formal relationship created among independent organizations with the purpose...	strategic alliance
9	definition: an organization skilled at creating, acquiring, and transferring knowledge, and...	learning organization
10	definition: top management ensures that there is a consensus about the direction in which the...	high-involvement organization
11	The best alliances reflecting a true partnership meet the following criteria:	individual excellence, importance, interdependence, investment, information, integration, institutionalization,...
12	Fundamental principles to the high-involvement organizations are	continual feedback to participants regarding how they compare with competition and how effective...
13	_________ is one of the most important characteristics of an organization and one of the most...	Size
14	Large companies tend to be bureaucratic resulting in ____________________.	rules, procedures, and paperwork.
15	Size creates scale economies and economies of scope. Define scale economies.	scale economies: lower costs per unit of production.economies of scope: economies where markets...
16	What are some advantages of large size organizations?Disadvantages of big size companies?	Adv. lower operating costs, greater purchasing power, and easier access to capital.Disadv:...
17	definition: the costs of being too big	diseconomies of scale
18	Should a company resort to being big or small?	The challenge is to be both big and small to capitalize on the advantages of each.
19	definition: the planned elimination of positions or jobs	downsizing
20	definition: a successful effort to achieve an appropriate size at which the company performs...	rightsizing
21	definition: loss of productivity and morale in employees who remain after a downsizing	survivor's syndrome.
22	definition: a multifaceted process focusing on creating two-way exchanges with customers to...	customer relationship management (CRM)
23	definition: The sequence of activities that flow from raw materials to the delivery of a good...	value chain
24	What are some parts of the generic value chain to a product or service? (R-I-O) (O-M-S)	(R)esearch and development-focus on innovation & new products(I)nbound logostics- receive...
25	an organization's profit margin is:	total value created (amount customer pays) - expenses (cost providing a good/service).
26	How can a manager add customer value (amount customer is willing to pay)?	pay close attention to their organization's value chain (way each step interacts with other).
27	definition: is a way of managing in which everyone is committed to continuous improvement of...	Total quality management (TQM)
28	definition: series of voluntary quality standards developed by a committee to improve total...	ISO 9001
29	ISO 9001 focuses on set standards of management that address _____ principles.	8
30	To revolutionize key organizational systems and processes to answer the question: "If you were...	principle idea of reengineering
31	Define reengineering	a fundamental change in the way the parts of the organization work together; teams work simultaneously...
32	One critical factor affecting an organization's structure and responsivness is:	its technology.
33	definition: the systematic application of scientific knowledge to a new product, process, or...	technology
34	definition: a process that is highly automated and has a continuous production flow.large batch...	continuous process
35	definition: technologies that produce goods and services in low volumelarge batch \| small batch...	small batch
36	definition: technologies that produce goods and services in high volume.large batch \| small...	large batch
37	definition: the production of varied, individually customized products at the low cost of standardized,...	mass customization
38	definition: the use of computer-aided design and computer-aided manufacturing to sequence and...	computer-integrated manufacturing (CIM)
39	definition: manufacturing plans that have short production runs, are organized around products,...	flexible factories
40	State contrasting views of flexible and traditional factory	Traditional factory has long production runs generating high volumes; Flexible factories have...
41	definition: commitment to making an operation both efficient and effective; strives to achieve...	lean manufacturing
42	definition: refers to strategies aimed at reducing the total time needed to deliver the good...	time-based competition (TBC)
43	definition: the movement of resources into the organization (inbound) and products from the...	logistics
44	What technological device is helping companies improve logistics efficiency and speed?	RFID (radio frequency identification tags).
45	definition: system calls for sub assemblies and components to be manufactured in very small...	just in time (JIT)
46	Name some elements of (JIT) just in time operations:	elimination of waste, perfect quality, reduced cycle times, employee involvement, value-added...
47	Many companies are turning to ____________________ as the cornerstone of their TBC (time based...	simultaneous engineering
48	Do successful organizations follow rigid models? Why or why not?	No, the organizations maintain structures, systems organizational designs; managers constantly...
49	Jack Welch, founder of GE saw a goals as the creation of boundaryless organization. Define...	there are no meaningful barriers between the organization and its environment.
50	The particular form—and degree—of organic structure the organization adopts to accomplish...	A) Technology
51	Federal Express has drop-off boxes at U.S. Postal Service facilities. This is an example of...	D) Strategic alliance
52	Google, Toyota, and IDEO are good examples of a __________ since they are skilled at solving...	A) learning organization
53	High technology companies facing stiff international competition aim to generate high levels...	A) True
54	Wal-Mart, among the largest companies in the world, has the purchasing power to buy merchandise...	A) Economies of scale
55	Bankers are using TQM software to collect and sift through data about their customers to learn...	B) False, CRM
56	Companies organize to pull off mass customization at low costs by using a dynamic network of...	A) True