CH 14 Teamwork Book Review

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Created Apr 7, 2012
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mgmt325

 

 
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1
pg 487 If teams are used appropriately, they can be powerfully effective as a ___________________________
 
building block for organization structure
2
Lecture class note p.488 Teams can increase:
 
productivity, improve quality, and reduce costs.
3
Lecture class note p.488 Teams can enhance ________ and be powerful forces for :
 
enhance speed; powerful forces for innovation and change.
4
Teams provide benefits for their members and is a very useful learning mechanism.  True...
 
True
5
Class Lecture note p.489
Team members can provide one another with __________; identify...
 
feedback.
6
p. 489 A ____________ is a collection of people who work in the same area or have been drawn...
 
working group
7
p. 489 formed of people with complementary skills who trust one another and are committed to...
 
team
8
p. 488 teams that make/do things (i.e. manufacture, assemble, sell, or provide service); well...
 
work teams
9
p. 491 composed of multinational members whose activities span across multiple counties; geographically...
 
transnational teams
10
p. 490 teams that work on long term projects but disband once the work is completed.

self-designing...
 
project and development teams
11
teams that coordinate and provide direction to the subunits under their jurisdiction and integrate...
 
management teams
12
pp. 491 teams that are physically dispersed and communicate electronically more than face-to-face.

self-designing...
 
virtual teams
13
p. 492 trend of today; workers are trained to do all or most of the jobs in the unit, have...
 
self-managed teams
14
p 491 Virtual teams do not face the challenge of building trust, cohesion, team identity. ...
 
False
15
p 492 Name some advantages and disadvantages of self-managed teams.
 
Adv: more productivity, lower costs, provide better customer service, provide higher quality,...
16
p. 492 group has no managerial responsibilities;  The front line managers handle all managerial...
 
traditional work groups
17
p.492 make decisions about managing and carrying  out major production activities but...
 
semi-autonomous work groups
18
p. 492 control decisions about and execute of a complete range of tasks- acquiring raw materials...
 
autonomous work groups
19
p. 492 ________________ are voluntary groups of people drawn from various production teams...
 
quality circles
20
p. 492 Autonomous work groups are also known as "self-managing teams.   True or False
 
True
21
handles the responsibilities of autonomous work groups, control over hiring and firing, and...
 
self-designing teams
22
p. 492 Overall in the US, semi-autonomous and autonomous teams are not known to improve the...
 
False; known to improve it.
23
Class lecture note ***very important** p. 493
When groups develop successful, they engage...
 
(F-S-N-P)
forming: group member attempt to lay ground rules for types of acceptable behavior.

Storming:...
24
p. 493 The stage a group goes through when deteriorating is known as ____________________.
 
declining stage
25
p. 493 Traditional work groups add a adjourning/terminating stage.  True or False
 
False; temporary groups add this stage.
26
p.493 Name and describe the first stage of group development
 
forming stage: is critical; at the first meeting rules and roles are established that set long-lasting...
27
p. 494 Name and describe the second stage of group development.
 
midway point: time between initial meeting and deadline; group has enough experience to understand...
28
p. 494-495 What are some reasons groups sometimes fail?
 
teams are launched with little or no training/support systems; lack/no empowerment, not knowing...
29
p. 496 What are the three criteria team effectiveness is defined by what?
 
1. productive output of the team meets or exceeds the standards of quantity and quality.
2....
30
p. 497  The key element of effective teamwork is _____________.
 
commitment to a common purpose.
31
p,. 497  The best teams work hard at developing:
 
a common understanding of how they will work together to achieve their purpose.
32
p. 498 What recipe helps ensure the highest performance levels?
 
Teams with both difficult goals and specific incentives to attain them.
33
p. 498 The best team-based measurement systems inform top management of the team's level of...
 
True
34
p. 498 ***class lecture note*** _______________ occurs when individuals believe that their...
 
social loafing
35
p. 498 definition: working harder when in a group than when working alone.
 
social facilitation effect
36
p. 499 If team members are rewarded differently, should decisions be left for the boss or the...
 
left for the team; team members have a better position to observe, know, and make valid reward...
37
p. 498  If team performance is not measured validly, team-based rewards can be given accordingly.
 
False, team performances SHOULD be measured validly, therefore team-based rewards can be given...
38
p. 500 What skills are required by teams?
 
technical or functional expertise, problem-solving, decision-making and interpersonal skills.
39
p. 500 __________ are shared beliefs about how people should think and behave.
 
norms
40
p. 201 ____________ are different sets of expectations for how different individuals should...
 
roles
41
p. 501 _______________________roles are filled by individuals who have particular job-related...
 
task specialist
42
p. 501 ______________ develop and maintain harmony within the team.

task specialist...
 
team maintenance specialists
43
p. 501 ______________ includes exhibiting more social and political awareness, caring for team...
 
Relating
44
p. 501 ______________ means not only influencing the team members but also obtaining external...
 
Persuading
45
p. 501 _________ means seeking information from managers, peers, and specialists, and investigating...
 
Scouting
46
p. 501 ________________ includes delegating authority, being flexible regarding team decisions,...
 
Empowerment
47
p. 501 Self-managed teams report to a management representative known as the _______________.
 
coach
48
p. 501 definition: ______________: refers to how attractive the team is to its members, how...
 
cohesiveness
49
p. 501 What are the two important primary reasons for cohesiveness?
 
member satisfaction and performance
50
p. 502 Cohesiveness can lead to poor performance.  True or False?
 
True
51
p. 504 Define "gatekeeper"
 
a team member who stays abreast  of current information in scientific and other fields...
52
p. 504 A team strategy entrails making decisions with the team and then telling outsiders of...
 
informing
53
p. 504 the team's strategy is to simultaneously emphasize internal team building and achieve...
 
parading
54
p. 504 involves a focus on external relations; requires team members to interact frequently...
 
probing
55
p. 504-505 Name some roles perform as teams carry them out as working relationships develop:
 
1. work-flow relationships
2. Service relationships
3. advisory relationships
4. audit...
56
p. 504 a type of relationship emerges as materials are passed from one group to another.

work-flow...
 
work-flow
57
p. 504 a type of relationship  involving intermediaries between teams.

work-flow...
 
liaison
58
p. 504 a type of relationship existing when top management centralizes an activity to which...
 
service
59
p. 505 a type of relationship involving auditing before the fact.

work-flow | service...
 
stabilization
60
p. 505 develop when people not directly in the chain of command evaluate the methods and performances...
 
audit
61
p. 505 a type of relationship created when teams with problem call on centralized sources of...
 
advisory
62
p. 505 Name some factors fostering conflict.
 
ambiguities in jurisdiction/responsibility, differences in goals, demographically diverse,...
63
p. 506  Avoidance is a common reaction to conflict.  True or False
 
True
64
p. 506 definition: a reaction to conflict that involves ignoring the problem by doing nothing...
 
avoidance
65
p. 506 definition: moderate attention to both parties' concerns, being neither highly cooperative...
 
compromise
66
p. 506 definition: highly competitive response in which people focus strictly on their own...
 
competing
67
p. 506 definition: emphasizes both cooperation and assertiveness

collaboration | compromise...
 
collaboration
68
P. 507 Superordinate goals is higher-level goals taking priority over specific individual or...
 
True
69
p. 507 An accommodation style offers the best chance of reaching mutually satisfactory solutions...
 
False, collaboration does this.
70
p. 507 definition: knows as a third party intervening to help settle a conflict between other...
 
mediator
71
p. 508 What is the four-stage strategy HR managers successfully use to settle most disputes?
 
1. investigate: interviewing disputants and gathering info.
2. decide how to resolve dispute:explore...
72
The best routes to manage conflict include:
 
prevent conflicts before they arise, monitor/reduce or eliminate problems soon as possible,...

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