Business Management: Leadership Test #2

47 cards


 
  
Created Mar 25, 2013
by
kaylee29

 

 
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1
communication
 
the process or transmitting information from one oerson of place to another
2
perception
 
the process by which individuals attend to, organize, interpret, and retain information from...
3
perceptual filters
 
the personality, psychology, or experience-based differences that influence eople to ignore...
4
selective perception
 
the tendancy to notice and accept objects and information consistent with our values, beliefs,...
5
closure
 
the tendancy to fillin gaps of missing information by assuming that what we dont know is consistent...
6
attribution theory
 
the theory that we all have a basic need to understand and explain the causes of other peoples...
7
defensive bias
 
the tendancy for people to perceive themselves as personally and situationally similar to someone...
8
fundamental attribution error
 
the tendancy to ignore external causes of behavior and to attribute oher peoples actions to...
9
self-serving bias
 
the tendancy to overestimate our value by attributing successes to ourselves (internal causes)...
10
encoding
 
putting a mesage into a written, verbal, of symbolic form that can be recognized and understood...
11
decoding
 
the process by which the receiver translates the written, verbal, or symbolic form of a message...
12
feedback to sender
 
in the communication process, a return message to the sender that indicates the receiver's...
13
noise
 
anything that interferes with the transmission of the intended message
14
conduit metaphor
 
the mistaken assumption that senders can pipe their intended messages directly into the heads...
15
formal communication channel
 
the system of official channels that carry organizationally approved messages and information
16
downward communication
 
communication that flows from higher to lower levels in an organization
17
upward communication
 
communication that flows from lower to higher levels in an organization
18
horizontal communication
 
communication that flows among managers and workers who are at the same organizational level
19
informational communication channel
 
the transmission of messages from employee to employee outside of formal communication channels
20
coaching
 
communicating with someone for the direct purpose of improving the persons on-the-job performance...
21
counseling
 
communicating with someone about non-job-related issues that may be affecting of interfering...
22
nonverbal communication
 
any communication that doesnt involve words
23
kinesics
 
movements of the body and face
24
paralanguage
 
the pitch, rate, tone, volume and speaking pattern of ones voice
25
communication medium 
 
the method used to deliver an oral or written message
26
hearing
 
the act or process of perceiving sounds
27
listening
 
making a conscious effort to hear
28
active listening
 
assuming half the responsibility for successful communication by actively giving the speaker...
29
empathetic listening
 
understanding the speakers perspective and personal frame of reference and giving feedback...
30
destructive feedback
 
feedback that disapproves without any intention of being helpful and almost always causes a...
31
constructive feedback 
 
feedback intended to be helpful, corrective, and encouraging
32
cross-cultural communication
 
transmitting information from a person in one country or culture to a person from another country...
33
affective cultures
 
cultures in which people display emotions and feelings when communicating      ...
34
neutral cultures
 
cultures in which people do not display emotions and feelings when communicating
35
address terms
 
cultural norms that establish whether you should address business people by their first names,...
36
monochronic cultures
 
cultures in which people tend to do one thing at a time and view time as linear
37
polychronic cultures
 
cultures in which people tend to do more than one thing at a time and view time as circular
38
appointment time
 
a cultural norm for how punctual you must be when showing up for scheduled appointments or...
39
schedule time
 
a cultural norm for the time by which scheduled projects of jobs should actually be completed
40
discussion time
 
a cultural norm for how much time should be spent in discussion with others
41
aquaintance time
 
a cultural norm for how much time you must spend getting to know someone before the person...
42
online discussion forum
 
the in-house equlvalent of internet newgroups. you can ask questions and share knowledge on...
43
televised/ videotaped speeches and meetings
 
speeches ad meetings originally made to a smaller audience that are either simultaneously broadcast...
44
organized silence
 
when employees withhold information about organizational problems or issues
45
company hotlines
 
phone numbers that anyone in the company can call anonymously to leave information for upper...
46
survey feedback
 
information that is collected by surveys from organizational members and then complied, disseminated,...
47
blog
 
a personal website that provides personal opinions or reccomendations, news summaries, and...


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