BUSI 303 Exam 3 (CH 11-16)

The actions that managers take to attain company goals.

The rate of return concept

The percentage increase in net profits over time.

Performing activities that increase the value of goods or services to consumers

The various value-creation activities a firm undertakes

The totality of a firm's organization, including formal organizational structure, control systems and incentives, organizational culture, processes, and people.

The three-part structure of an organization, including its formal division, its location of decision-making responsibilities with that structure, and the establishment of integrating mechanisms to coordinate the activities of all subunits.

The metrics used to measure the perfomance of subunits and make judgments about how well managers are runnng those subunits

The devices used to reward appropriate managerial behavior

The manner in which decisions are made and work is performed within any organization.

The norms and value systems that are shared among the employees of an organization.

The employees of an organizatio; its recruiting, compensation, and retention strategies; and the type of people who work at the organization

The Skills within a firm that competitors cannot easily match or imitate

The economies that arise from performing a value creation activity in the optimal location for that activity. wherever in the world that may be found, at a cost advantage to the firm

When different stages of a value chain are dispersed to those locations around the globe where value added is maximized or where costs of value creation are minimized.