Study Guide of Buffalo Wild Wings Flashcards

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16 cards   |   Total Attempts: 209
  

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Cards In This Set

Front Back
Four Guest Catagories
  1. Social Captains
  2. Social Followers
  3. Quiet Consenters
  4. Sports Lovin' Joes
The Four R's
  1. Read
  2. Regularity
  3. Reason
  4. Rate
Founders of BWW
Jim and Scott
4 Point Mission:
WOW EVERY GUEST
  1. We are guest driven
  2. We are team focused
  3. We are community connected
  4. We are dedicated to excellence
Salt Positioning
White on Right
Speed of Service- Front Door Welcome
Immediate
Speed of Service- Table Greet
45 seconds
Speed of Service- POS Entry
Immediate
Speed of Service- Deliver Drinks
3 Minutes
Speed of Service- N.O.W. Deliver the Taste
10-12 Minutes
Speed of Service- Check Back
2 minutes or 2 Bites
Speed of Service- Tabe Reset
2 minutes
10 Steps of Service
  1. Front Door Welcome
  2. Table Greet
  3. Enter Order in POS
  4. Deliver Drinks
  5. Entree Order- Enter in POS
  6. N.O.W. Deliver the Taste
  7. Check Back
  8. Deliver Dessert
  9. WOW 'Em Out
  10. Reset Table for Next Guest
N.O.W.
No Order Waits
T.I.P.S.
Treat me like a Regular Increase my CheckPersonalize my ServiceStand Out