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Side ASide B
Today, most system and application software is custom built by in-house programmers.
Systems integration means ensuring the legacy systems work with new elements of the infrastructure.
Today most business firms have discontinued operating their legacy systems, and they have been extremely inexpensive to replace with newer technology.
A mainframe is a type of legacy workstation.
Client/server computing is the most widely used form of centralized processing.
The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.
Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support.
Total cost of ownership components includes costs for downtime, training, and support.
Hypertext markup language specifies how text, graphics, video, and sound are placed on a document.
Software localization refers to the process of converting software to operate in a second language.
Which is the most recent Windows operating systems?
In client/server computing, the client is:
the computer that acts as the user point of entry.
The contracting of custom software development to outside firms is commonly referred to as:
All of the following place strain on system capacity, except for:
minimized response time for transaction processing.
Microsoft Excel is an example of:
Microsoft Word is an example of:
Which of the following is not a output device?
Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors is called:
data management software.
Legacy systems are still in use today because:
they are too expensive to redesign.
Which of the following is a type of optical disk storage?
Telephone networks are fundamentally different from computer networks.
Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms.
In a ring topology, one station transmits signals, which travel in both directions along a single transmission segment.
The number of cycles per second that can be sent through any telecommunications medium is measured in kilobyes.
VoIP technology delivers video information in digital form using packet switching.
Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is using different Wi-Fi network services.
RFID has been exceptionally popular from the technology's inception because of its low implementation costs.
To create a computer network, you must have at least 2 computers.
To use the analog telephone system for sending digital data you must also use:
All network components connect to a single hub in a __________ toplogy.
Which protocol is the Internet based on?
Instant messaging is a type of ________ service.
The need in some cases for employees to have access to sexually explicit material on the internet, such as medical researchers, suggests that companies:
need to base their internet use policies on the needs of the organization and culture
is an encrypted private network configured within a public network.
Web browser software requests web pages from the internet using which protocol?
Bluetooth can be used to link ________ devices within a 10-meter area using low-power, radio-based communication
One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as:
Passive RFID tags:
have a range of several feet.
Central large mainframe computing has largely replaced client/server computing.
A protocol is a standard set of rules and procedures for the control of communications in a network.
Enterprise systems are typically built around one or two major business workflows.
Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers.
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.
Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget.
Enterprise systems require fundamental changes in the way the business operates.
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products.
CRM software can help organizations identify high-value customers for preferential treatments.
Intranets can be used to integrate information from isolated business processes within the firm to help them manage their internal supply chains.
___________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, ...
The measurement of the number of customers who stop using or purchasing products or services from a company is called:
Operational CRM applications include tools for
________ management is an important capability for service processes that is found in most major CRM software products.
Customer service modules in CRM systems provide tools for:
assigning and managing customer service requests.
Which of the following would not be considered a contact point?
From your reading of the Proctor & Gamble case study, the company implemented a multi-echelon inventory optimization system to achieve which of the main six business objectives?
Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain _______ systems.
Which supply chain planning function determines how much product is needed to satisfy all customer demands?
A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly lines best...