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1
Today, most system and application software is custom built by in-house programmers.
 
False
2
Systems integration means ensuring the legacy systems work with new elements of the infrastructure.
 
True
3
Today most business firms have discontinued operating their legacy systems, and they have been...
 
False
4
A mainframe is a type of legacy workstation.
 
False
5
Client/server computing is the most widely used form of centralized processing.
 
False
6
The collection of Web services that are used to build a firm's software systems constitutes...
 
True
7
Allowing departments to make their own software and hardware purchases increases efficiency...
 
False
8
Total cost of ownership components includes costs for downtime, training, and support.
 
True
9
Hypertext markup language specifies how text, graphics, video, and sound are placed on a document.
 
True
10
Software localization refers to the process of converting software to operate in a second language.
 
True
11
Which is the most recent Windows operating systems?
 
Windows 7
12
In client/server computing, the client is:
 
the computer that acts as the user point of entry.
13
The contracting of custom software development to outside firms is commonly referred to as:
 
outsourcing
14
All of the following place strain on system capacity, except for:
 
minimized response time for transaction processing.
15
Microsoft Excel is an example of:
 
spreadsheet software.
16
Microsoft Word is an example of:
 
word-processing software.
17
Which of the following is not a output device?
 
Keyboard
18
Software that organizes, manages, and processes business data, such as data concerned with...
 
data management software.
19
Legacy systems are still in use today because:
 
they are too expensive to redesign.
20
Which of the following is a type of optical disk storage?
 
CD-ROM
21
Telephone networks are fundamentally different from computer networks.
 
True
22
Two computers using TCP/IP can communicate even if they are based on different hardware and...
 
True
23
In a ring topology, one station transmits signals, which travel in both directions along a...
 
False
24
The number of cycles per second that can be sent through any telecommunications medium is measured...
 
False
25
VoIP technology delivers video information in digital form using packet switching.
 
True
26
Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is...
 
False
27
RFID has been exceptionally popular from the technology's inception because of its low implementation...
 
False
28
To create a computer network, you must have at least 2 computers.
 
True
29
To use the analog telephone system for sending digital data you must also use:
 
a modem
30
All network components connect to a single hub in a __________ toplogy.
 
star
31
Which protocol is the Internet based on?
 
TCP/IP
32
Instant messaging is a type of ________ service.
 
chat
33
The need in some cases for employees to have access to sexually explicit material on the internet,...
 
need to base their internet use policies on the needs of the organization and culture
34
A VPN:
 
is an encrypted private network configured within a public network.
35
Web browser software requests web pages from the internet using which protocol?
 
HTTP
36
Bluetooth can be used to link ________ devices within a 10-meter area using low-power, radio-based...
 
8
37
One or more access points positioned on a ceiling, wall, or other strategic spot in a public...
 
hotspots
38
Passive RFID tags:
 
have a range of several feet.
39
Central large mainframe computing has largely replaced client/server computing.
 
False
40
A protocol is a standard set of rules and procedures for the control of communications in a...
 
True
41
Enterprise systems are typically built around one or two major business workflows.
 
False
42
Enterprise systems are strictly internally oriented; other types of enterprise applications...
 
False
43
Supply chain execution systems enable the firm to generate demand forecasts for a product and...
 
False
44
In the pre-Internet environment, supply chain coordination was hampered by the difficulties...
 
True
45
In a push-based model of SCM systems, actual customer orders or purchases trigger events in...
 
False
46
Total supply chain costs represent the majority of operating expenses for many businesses and...
 
True
47
Enterprise systems require fundamental changes in the way the business operates.
 
True
48
In a pull-based model of SCM systems, production master schedules are based on forecasts of...
 
False
49
CRM software can help organizations identify high-value customers for preferential treatments.
 
True
50
Intranets can be used to integrate information from isolated business processes within the...
 
True
51
___________ integrate(s) multiple applications from multiple business functions, business units,...
 
Service platforms.
52
The measurement of the number of customers who stop using or purchasing products or services...
 
churn rate
53
Operational CRM applications include tools for
 
salesforce automation
54
________ management is an important capability for service processes that is found in most...
 
Returns
55
Customer service modules in CRM systems provide tools for:
 
assigning and managing customer service requests.
56
Which of the following would not be considered a contact point?
 
Intranet
57
From  your reading of the Proctor & Gamble case study, the company implemented a multi-echelon...
 
Operational excellence
58
Systems that enable a firm to generate demand forecasts for a product and to develop sourcing...
 
Planning
59
Which supply chain planning function determines how much product is needed to satisfy all customer...
 
Demand planning
60
A scheduling system for minimizing inventory by having components arrive exactly at the moment...
 
just-in-time

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