Choose the Correct Option from the Following Admin. Management Flashcards

59. (p. 437) Which of the following is NOT advice from career coach Richard Knowdell for staying ahead in the workplace of tomorrow? a. develop new and diverse capacitiesb. anticipate, adapt to and embrace changec. focus on workplace learning rather than the classroomd. when considering a job or industry, don't rely on reputation

60. (p. 438) Leadership is the ability to ______ employees to pursue organizational goals. A. forceB. rewardC. requestD. influenceE. compensate

61. (p. 438) _______ is about coping with complexity and ______ is about coping with change. A. Middle management; top management
B. Management; leadership
C. Attitude; perception
D. Leadership; management
E. Perception; attitude

62. (p. 438) According to Kotter, management and leadership are considered to be
A. opposing forces.
B. causal; here, management causes leadership.
C. equivalent to one another.
D. almost entirely unrelated.
E. complementary to each other.

According to Kotter, companies mnage complexity in which of the following ways?
a. organizing resourcesb. motivating peoplec. lobbying the governmentd. innovating new productse. setting a direction

Of the following, which is the best way for leaders to cope with change?
a. problem solvingb. lobbying the governmentc. aligning peopled. virtual planninge. watching current trends

According to Frederick Smith, chairman and CEO of FedEx, the primary task of leadership is to
a. ensure progressive control and problem solvingb. align resources within the organizationc. inspire trust among all levels of employeesd. communicate the vision and values of an organizatione. oversee the success of an organization

The power that managers have resulting from their formal positions within organizations is called ______ power.
a. referentb. legitimatec. rewardd. coercivee. expert

April congratulated her staff when the team received an industry award for their project, and also sent a company-wide email announcing it. Here, April is using her ______ power.
a. personalizedb. referentc. coercived. experte. reward

______ power results from one's specialized information.
a. legitimateb. referentc. expertd. rewarde. coercive

Trey was put on probation for a string of customer complaints about his service and professionalism. His supervisor was using ______ power.
a. coerciveb. personalizedc. referentd. rewarde. expert

Power deriving from one's personal attraction is called ______ power.
a. legitimateb. referentc. rewardd. coercivee. personalized

Emily is outgoing, warm and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Emily has ______ power.
a. legitimateb. referentc. rewardd. coercivee. expert

In recent studies, the generic influence tactic that employees cite as most used in the workplace is
a. legitimatingb. ingratiationc. coalitiond. rational persuasione. pressure

The three least used influence tactics, according to a recent survey of employees, are
a. legitimating, coalition tactics, and pressure tacticsb. inspirational appeals, rational persuasion, and consultationc. rational persuasion, pressure tactics, and exchanged. rational persuasion, coalition tactics, and upward appealse. inspirational appeals, coalition tactics, and pressure tactics