Admin. Management Final (2)

68 cards

Final Exam - Chapter 12


 
  
Created Apr 16, 2012
by
jlevans323

 

 
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  Side A   Side B
1
______ is defined as the psychological processes that arouse and direct goal-directed behavior.
a....
 
d.motivation
2
A simple model of motivation does NOT include which of the following?
a. unfulfilled needb....
 
c. reactions
3
Jason's team lead has just told the group that if they finish the current project before then,...
 
d. extrinsic reward
4
Maleah's management professor just told her class that the final exam is optional for students...
 
a. intrinsic reward
5
Which of the following is a need-based perspective on motivation?
a. expectancy theoryb....
 
b. Herzberg's two-factor theory
6
Maslow's levels of needs, in order from lowest (most basic) to highest level, are
a. self-actualization,...
 
d. physiological, safety, love, esteem, and self-actualization
7
An accounting firm provides employees with educational reimbursements if they complete job-related...
 
a. self-actualization
8
The need for status, reputation, and recognition are part of
a. self-actualizationb. esteemc....
 
b. esteem
9
After a series of bus accidents, one of which resulted in a critical injury to a driver, Apex...
 
d. safety
10
For managers, the importance of Maslow's contribution is that he showed that workers
a....
 
e. have needs beyond that of just earning  paycheck
11
______ assumes that three basic needs influence behavior and that they may be activated concurrently.
a....
 
C. Alderfer's ERG theory
12
Which of the following is a need in Alderfer's ERG theory?
a. esteemb. existencec. realizationd....
 
b. existence
13
According to the acquired needs theory, the desire to influence others is part of the need...
 
b. power
14
Mina was very aggressive at her job, ad her coworkers complained that she often manipulated...
 
a. personal
15
Even when he started his first job, Cyrus was not content to be just one of the employees....
 
c. high need for power
16
Teresa has really blossomed in her sales job. She loves building mutually beneficial relationships...
 
d. high need for affiliation
17
McClelland's need for achievement corresponds most closely to
a. Herzberg's hygiene factorsb....
 
e. Maslow's self-actualization needs
18
According to Herzberg, which of the following is an example of a motivating factor?
a. payb....
 
b. the work itself
19
According to Herzberg, which of the following is an example of a hygiene factor?
a. responsibilityb....
 
d. supervisors
20
According to Herzberg's two factor theory, in the zone between the motivating factors and the...
 
c. neither satisfied nor dissatisfied
21
According to Herzberg's two factor theory, only ______ factors can make employees satisfied...
 
a. motivating
22
Which of the following is a higher-level need based on the four content theory perspectives?
a....
 
a. esteem
23
Pieter is manager for a large freight company. He has noticed low morale lately, perhaps because...
 
b. hygiene factors
24
According to Herzberg's theory, the first thing managers of employees who dislike their jobs...
 
c. make sure pay levels, policies, and working conditions are reasonable
25
Theories that try to understand the thought processes by which people decide how to act are...
 
e. process perspectives
26
Which of the following is a process perspective on motivation?
a. expectancy theoryb. job...
 
a. expectancy theory
27
In equity theory, employees are motivated to
a. work harder all the timeb. resolve feelings...
 
b. resolve feelings of injustice
28
When workers perceive they are being treated fairly on the job, they are most likely to
a....
 
d. cooperate in group settings
29
Jake went to his boss Nadia to complain that he got the same bonus this quarter as everyone...
 
c. expect that Jake will reduce his hours
30
The theory under which people make the choice that promises them the greatest reward if they...
 
b. expectancy theory
31
______ is the expectation that successful performance of the task will lead to the desired...
 
d. instrumentality
32
At his review last year, Mike was promised a big raise if he met his production goals. Raises...
 
a. instrumentality; low
33
After struggling with the training, Caroline in unsure whether she can complete tax returns...
 
b. expectancy
34
Shen was interviewing for jobs, and the HR manager at one firm told him that the company pays...
 
a. valence
35
A goal that states "Attend work 80% of the time this quarter" has which of the following problems?
a....
 
d. it is not challenging enough
36
When using goal-setting theory to motivate employees, managers should
a. set targets that...
 
b. help workers understand and accept the goals
37
According to goal-setting theory, which of the following is necessary for goals to create high...
 
e. setting goals linked to an action plan
38
Which of the following is the best statement of a goal?
a. give your very best effortb....
 
c. reduce production errors by ten percent by the end of the quarter
39
______ applies motivational theories to jobs to increase satisfaction and performance.
a....
 
b. job design
40
The process of increasing the number of tasks in a job to increase variety and motivation is...
 
a. job enlargement
41
Research shows that simplified jobs lead to
a. job satisfactionb. poor mental healthc. a...
 
b. poor mental health
42
Job ______ is the opposite of job
a. rotation; enrichmentb. rotation; enlargementc. loading;...
 
e. simplification; enlargement
43
The process of building into a job such motivating factors as recognition and achievement is...
 
c. job enrichment
44
Anya's job as an accounting assistant was recently modified to include reconciling of bank...
 
e. vertical loading
45
Of the following which is a core job characteristic?
a. meaningfulnessb. skill specificityc....
 
c. task significance
46
According to the job characteristics model, the core job characteristics of skill variety,...
 
b. meaningfulness of work
47
The extent to which  job allows an employee to make decisions about scheduling different...
 
e. autonomy
48
Fatima runs  gift basket business. She recently made some changes so that one employee...
 
b. decreased task identity
49
Even as an entry-level engineer at NASA, Caleb makes booster rocket calculations, the accuracy...
 
d. task significance
50
Which of the following is a contingency factor in the job characteristics model?
a. autonomyb....
 
d. knowledgeable and skilled employees
51
The motivating potential score is calculated as part of using
a. reinforcement theoryb....
 
c. the job characteristics model
52
The theory that attempts to explain behavior change by suggesting that behavior with positive...
 
a. reinforcement theory
53
The use of desirable consequences to encourage desirable behavior is called
a. constructive...
 
d. positive reinforcement
54
The removal of unpleasant consequences following a desired behavior is called
a. positive...
 
b. negative reinforcement
55
Carlos tells one of his staff that he is taking her off of probation since she has corrected...
 
b. negative reinforcement
56
Your boss requires you to give up your company car since you have missed your sales goals for...
 
e. punishment
57
The withholding or withdrawal of positive rewrds for a particular behavior, so that the behavior...
 
a. extinction
58
It has been seven quarters since any employee has received a bonus at R & G Mills, so now...
 
c. extinction
59
In using reinforcement, a manager should
a. avoid using punishmentb. reward both desired...
 
e. clearly communicate the desired behavior
60
When using punishment, a manager should
a. ignore undesirable behaviorsb. save reprimands...
 
c. do it in conjunction with positive reinforcement
61
Which of the following is not an advisable criterion for an effective incentive plan?
a....
 
d. the rewards require special performance, and are thus rarely obtained
62
A sales commission is an example of a ______ compensation plan.
a. pay for knowledgeb. profit...
 
c. pay for performance
63
127. (p. 395) Valerie has a summer job hand-dying shirts that will be...
 
a. pay for performance
64
128. (p. 395) Clarke's employer passes out checks at the end of each...
 
d. profit sharing
65
p. 396 A Scanlon plan is a type of ______ compensation plan.
a. pay for knowledgeb. gainsharingc....
 
b. gainsharing
66
130. (p. 396) Tracy's department at Cranston College was nearly $8,000...
 
e. gainsharing
67
Danielle teaches 4th grade at a local elementary school. Se significantly increased her salary...
 
b. pay for knowledge
68
Which of the following is NOT a practice used to create a flexible workplace?
a. job sharingb....
 
c. gainsharing


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