A+ 220-801 & 220-802 - Chapter 18 - Safety, Procedures, and Professionalism

10 cards   |   Total Attempts: 182
  

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Cards In This Set

Front Back
If a power aupply fails, what should you do?
Replace it
Which of the following are ways to avoid ESD?
Use and antistatic wrist strap

Use an antistatic mat

Touch of the chassis of the computer
You walk into the server room and see a person lying on the floor with a live electrical wire draped over. What should you do first?
Grab a piece of wood and use it to move the wire off the person
What document can aid you if a chemical spill occurs?
MSDS
A co-worker complains that after the cleaning crew has come through, the keyboard irritates his hands and leaves some green residue. What should you do?
Contact the facilities department
You find illegal materials on a customer's computer. Your boss commands you to perserve computer evidence until he gets to the scene. What is your boss asking you to begin?
Chain of custody
How will speaking a lot of jargon make a technician sound?
Insecure
A customer experiences s server crash. When you arrive, the manager is upset about this problem. What do you need to remember in this scenerio?
Stay calm and do the job as efficiently as possible.
Which of the following are good ideas when dealing with customer's?
Verify that the installation is allowed under the company's licensing agreement

You are a field technician working at a customer's site. One of the worker's asks you to load a copy of an organization's purchased software on a personal laptop. What should you do first?
Speak clearly

Avoid distractions