Bus-101 test 2

36 cards

Flash cards for test 2 in introduction to business


 
  
Created Mar 17, 2008
by
akanecloud

 

 
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1
corporate culture
 
The shared experiences, stories, beliefs, and norms that characterize an organization.
2
strategic goals
 
Goal derived directly from a firm's mission statement
3
decision-making skills
 
Skills in defining problems and selecting the best courses of action
4
organizational structure
 
Specification of the jobs to be done within an organization and the ways in which they relate...
5
centralized organization
 
Organization in which most decision-making authority is held by upper-level management
6
operations manager
 
Managers responsible for ensuring that operations processes create value and provide benefits...
7
ISO 9000
 
program certifying that a factory, laboratory, or office has met the quality management standards...
8
supply chain
 
Flow of stuff that starts with raw suppliers and continues adding value through other stages...
9
emotional intelligence
 
The extent to which people are self-aware, can mange their emotions, can motivate themselves,...
10
motivation
 
The set of forces that cause people to behave in certain ways
11
psychological contract
 
Set of expectations held by an employee concerning what he or she will contribute to an organization...
12
information managers (system managers)
 
Managers who operate the systems used for gathering, organizing, and distributing information
13
human relations skills
 
Skills in understanding and getting along with people
14
organization charts
 
Diagram depicting a company's structure and showing employees where they fit into its operations
15
organization structure
 
Specification of the jobs to be done within an organization and the ways in which they relate...
16
goals
 
Objective that a business hopes and plans to achieve.
17
strategy
 
Broad set of organizational plans for implementing the decisions made for achieving organizational...
18
planning
 
Management process of determing what an organization needs to do and how best to get it done
19
controlling
 
Management process of monitoring an organization's performance to ensure that it is meeting...
20
job specialization
 
The process of identifying the specific jobs that need to be done and designation the people...
21
profit center
 
Separate company unit responsible for its own costs and profits
22
decentralized organization
 
Organization in which a great deal fo decision-making authority is delegated to levels of management...
23
line department
 
Department directly linked to the production and sales of a specific product
24
the "grapevine"
 
Informal communication network that runs through an organization
25
Utility
 
Ability of a prduct to stisfy a human want or need
26
operations management
 
Systematic direction and control of the processes that transform resources into finished products...
27
Process layout
 
Physical arrangement of production activities that groups equipment and people according to...
28
person-job fit
 
The extent to which a person's contributions and the organization's inducements match one another
29
operations control
 
Process of monitoring production performance by comparing results with plans and taking corrective...
30
supply chain management (SCM)
 
Principle of looking at the supply chain as a whole to improve the overall flow through the...
31
employee behavior
 
The pattern of actions by the members of an organization that directly or indirectly influences...
32
counter productive behavior
 
Behaviors that detract from organizational performance
33
participative management
 
Method of increasing job satisfaction by giving employees a voice in the management of their...
34
classical theory of motivation
 
Theory holding that workers are motivated solely by money
35
hierarchy of human needs model
 
five levels of human needs and arguing that basic needs must be fulfilled before people work...
36
"big five" personality traits
 
Five fundamental personality traits especially relevant to organizations

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