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Cards In This Set
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You are helping a customer with an Internet connectivity problem. The customer tells you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to any websites. What should you do next?
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Establish a theory of probable cause
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You need to automatically check for performance issues in Windows 7. Which tool is the best option?
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Troubleshooting item in the Control Panel
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Which of the following is used by BitLocker to provide an encryption key and to protect data?
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TPM
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You want to verify that the local computer's network card is functioning properly. Which IP address should you use?
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127.0.0.1
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How would you secure a smartphone and its data?
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Passcode lock
Remote wipe |
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Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated to at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?
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Disconnect the network cable from the computer
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Which command should you use to fid out the intergrity of a hard drive?
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CHKDSK
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Your boss asks you to find a list of routers along a given path through multiple networks. What command can help you?
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TRACERT
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Your computer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?
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Replace the rubber bumpers
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You have determined that the USB controller is malfunctioning. What should you do first to troubleshoot this problem?
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Use the Windows Device Manager
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You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?
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Disk Management
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A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?
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The printer needs more memory
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Which of the following printer failures is described as a condition in which the internal feed mechanism stopped working temporarily?
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Paper jam
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Which command would you use to delete an empty directory?
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FORMAT
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One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be te user's resulting access level for the file?
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Read
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