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Management Exam
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STAFFING- MGMT EXAM 2
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Side A ------ Side B Centralized vs Decentralized Staffing ------ Centralized staffing made by central officeDecentralized staffing done at unit level Advantages and Disadvantages of Centralized Staffing ------ Adv: Tends to be fairer to employeesFrees manager for other functionsCost effectiveDis: No flexibility Doesn't account for individual desiresManagers less aware of personnel budget Advantages and Disadvantages of Decentralized Staffing ------ Adv: person in charge of schedule knows the unitStaff takes requests directly to own manager fostering autonomy and flexibility Dis: Increased risk of inequality and inconsistencyTime-consuming for unit manager Agency or Travel Nurses ------ **Employed by external agency-work for minimum pay (usually 2x)-no benefits-provides immediate scheduling relief -expensive to the hospital-can result in poor continuity of care Per diem/ Registry Employees and Float Pools ------ **Internal supplemental staff-paid higher wage without benefits-less expensive than agency nurse-usually must commit to specified amt of work-lack of staff continuity Self Scheduling ------ -employees make own schedule, manager reviews it-support of the manager is critical-tends to have a pattern-increased accountability -not having enough staff will cause a big problem Flextime ------ -allows employee to select time schedules that fit personal needs while meeting work responsibilities-variable shift times-difficult to coordinate-can result in over or understaffing-if normal staff person has a meeting, maybe flextime staff could fill in from 11-4 Shift Bidding ------ -to address overtime shifts-nurses bid for overtime shifts-reduces the amount paid for each overtime Staffing Policies need to address: ------ sick leavevacationsholidayslow censuson call paytardiness or absenteeism Nursing Care Hours Per Patient- Day ------ NCH/PPD = nursing hours worked in 24 hours ----------------------------------------------------- patient censusThis determines the average numbers of hours that each patient will receive in 24 hour periodDoesn't account for acuity, nurses level of proficiency Staffing by AcuityPatient Classification System (PCS) ------ Groups the patients according to specific characteristics that measure acuity of illness (how much care required)THe patient can be ranked 1-4Hours of nursing care assigned for each patient classificationUnique to each institutionInternal and external forces affect system (internal: new nurses, students, external: physician expectations, etc) Does NOT account for staffing mix! PCS Types ------ Critical Indicator: broad indicator to categorize patient care activities (bathing, diet, positioning, meds)Summative Task: frequency of specific activities, treatments, and procedures for each patient (teaching, hygiene, elimination) Each type is completed before each shiftThen, hours of nursing care are assigned to each classification Mandatory and Minimum Staffing Ratios ------ Mandatory staffing requirements give a maximum number of patients an RN may care for in any circumstanceCriticisms: Nursing shortage makes it harder to fill positionsServes as a Band-aid to problems of quality careUsed as a ceiling Numbers alone do not ensure improved care Cross training ------ giving personnel with varying educational backgrounds and expertise the skills necessary to take on tasks normally outside their scope of work and to move between units and function knowledgeably Generational Diversity4 generations ------ 1. Silent/ Veteran: respect authority, structure2. Baby Boomer: traditional work ethics, individual thinker, materialistic3. Generation X: like flexibility and time with family4. Generation Y: think outside own community, want roles taht push limits Closed Unit Staffing ------ Nurses make a commitment to cover all of the units needs- no floating in or out Mandatory Overtime ------ Nurses forced to work additional shifts- it causes errors Some nurses charged with abandonment if they leave Manager Responsibilities ------ Fiscal accountability- staying within budget and meeting needs of staff and patientsPolicies must be clear to employeesPolicies should be reviewed/ updatedDon't demoralize staffDon't jeopardize pt care
Side A ------ Side B Centralized vs Decentralized Staffing ------ Centralized staffing made by central officeDecentralized staffing done at unit level Advantages and Disadvantages of Centralized Staffing ------ Adv: Tends to be fairer to employeesFrees manager for other functionsCost effectiveDis: No flexibility Doesn't account for individual desiresManagers less aware of personnel budget Advantages and Disadvantages of Decentralized Staffing ------ Adv: person in charge of schedule knows the unitStaff takes requests directly to own manager fostering autonomy and flexibility Dis: Increased risk of inequality and inconsistencyTime-consuming for unit manager Agency or Travel Nurses ------ **Employed by external agency-work for minimum pay (usually 2x)-no benefits-provides immediate scheduling relief -expensive to the hospital-can result in poor continuity of care Per diem/ Registry Employees and Float Pools ------ **Internal supplemental staff-paid higher wage without benefits-less expensive than agency nurse-usually must commit to specified amt of work-lack of staff continuity Self Scheduling ------ -employees make own schedule, manager reviews it-support of the manager is critical-tends to have a pattern-increased accountability -not having enough staff will cause a big problem Flextime ------ -allows employee to select time schedules that fit personal needs while meeting work responsibilities-variable shift times-difficult to coordinate-can result in over or understaffing-if normal staff person has a meeting, maybe flextime staff could fill in from 11-4 Shift Bidding ------ -to address overtime shifts-nurses bid for overtime shifts-reduces the amount paid for each overtime Staffing Policies need to address: ------ sick leavevacationsholidayslow censuson call paytardiness or absenteeism Nursing Care Hours Per Patient- Day ------ NCH/PPD = nursing hours worked in 24 hours ----------------------------------------------------- patient censusThis determines the average numbers of hours that each patient will receive in 24 hour periodDoesn't account for acuity, nurses level of proficiency Staffing by AcuityPatient Classification System (PCS) ------ Groups the patients according to specific characteristics that measure acuity of illness (how much care required)THe patient can be ranked 1-4Hours of nursing care assigned for each patient classificationUnique to each institutionInternal and external forces affect system (internal: new nurses, students, external: physician expectations, etc) Does NOT account for staffing mix! PCS Types ------ Critical Indicator: broad indicator to categorize patient care activities (bathing, diet, positioning, meds)Summative Task: frequency of specific activities, treatments, and procedures for each patient (teaching, hygiene, elimination) Each type is completed before each shiftThen, hours of nursing care are assigned to each classification Mandatory and Minimum Staffing Ratios ------ Mandatory staffing requirements give a maximum number of patients an RN may care for in any circumstanceCriticisms: Nursing shortage makes it harder to fill positionsServes as a Band-aid to problems of quality careUsed as a ceiling Numbers alone do not ensure improved care Cross training ------ giving personnel with varying educational backgrounds and expertise the skills necessary to take on tasks normally outside their scope of work and to move between units and function knowledgeably Generational Diversity4 generations ------ 1. Silent/ Veteran: respect authority, structure2. Baby Boomer: traditional work ethics, individual thinker, materialistic3. Generation X: like flexibility and time with family4. Generation Y: think outside own community, want roles taht push limits Closed Unit Staffing ------ Nurses make a commitment to cover all of the units needs- no floating in or out Mandatory Overtime ------ Nurses forced to work additional shifts- it causes errors Some nurses charged with abandonment if they leave Manager Responsibilities ------ Fiscal accountability- staying within budget and meeting needs of staff and patientsPolicies must be clear to employeesPolicies should be reviewed/ updatedDon't demoralize staffDon't jeopardize pt care
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