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Side A ------ Side B
What are the different types of information? ------ C.  Levels, formats, granularities
2.Which of the following is an example of transactional information? ------ D.  All of the above
3.Which of the following implies that information is current with respect to the business requirement?   ------ d.	Timeliness
4.	Which of the following represents the different information levels? ------ . Individual, department, enterprise
5.	What encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks? ------ Analytical information
6.	Which of the following is not one of the five characteristics common to high quality information? ------ Quantity
7.	Which of the following is a quantitative model typically used by a DSS? ------ All of the above
8.	What finds the inputs necessary to achieve a goal, such as a desired level  ------  d. Goal-seeking analysis
9.	Which of these systems processes large amounts of data for routine transactions ------ c. Executive Information Systems
Which of these systems deals with semi-structured decisions? ------  b. Decision Support Systems
11.	Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? ------  c. EIS, DSS, TPS
All of the following are characteristics of information, except ------ d. Quantity
16.	Which of the following is an example of transactional information?
 ------ c.  Purchasing stock
20.	All of the following are reasons why operational systems are not appropriate for business analysis, except: ------ B.  Operational systems are integrated
21.	What do data warehouses support? ------ B.  Analytical processing
22.	Which of the following describes ETL?  ------ A.  A process that extracts information from internal and external databases
23.	What is data mining? ------ D.  Process of analyzing data to extract information not offered by the raw data alone
24.	When does information cleansing occur in the data warehouse? ------ C.  During the ETL process and once it is in the data warehouse
25.	Which of the following occurs during data cleansing? ------ D.  All of the above
26.	Which of the following statements is true? ------ D.  The more complete and accurate an organization wants to get its information, the more it costs???
27.	What is information that people use to support their decision-making efforts ------ D.  Business intelligence
28.	Why is Ben & Jerry’s using business intelligence? ------ B.  To create new flavors of ice cream????
29.	Why is Noodles & Company using business intelligence? ------ C.  To track store quality?????
What can a model accomplish? ------ D.  All of the above 
52.	 What is drill-down capability? ------ C.  Enables users to get details, and details of details, of information
53.	What is slice-and-dice capability? ------ B.  The ability to look at information from different perspectives
54.	What integrates information from multiple components and tailors the information to individual preferences? ------ D.  Digital dashboard
55.	What is a category of AI that attempts to emulate the way the human  ------ D.  Neural network
56.	What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together  ------ C.  Cluster analysis
57.	What reveals the degree to which variables are related and the nature and frequency of these relationships in the information? ------ A.  Association detection
58.	Which of the following is a form of statistical analysis? ------ A.  Forecasting
59.	Which of the following is an incorrect enterprise view of information technology ------ C.  Processing is OLTP for executives and OLAP for analysts
60.	Which system differentiates an executive information system from a decision support system and a transaction processing system? ------ A.  Order processing system
72.	CRM allows an organization to accomplish all of the following, except ------ C)  Complicate marketing and sales processes
73.	What helps an organization identify its customers across applications? ------ D. Reporting
74.	Which question below represents an analyzing question? ------ B. Why did sales not meet forecasts?
75.	Which of the following is not one of the three phases in the evolution of CRM ------ C. Processing
76.	What is an organization performing when it asks questions such as “why was customer revenue so high”? ------ B. CRM analyzing technologies
77.	What is an organization performing when it asks questions such as “which customers are at risk of leaving”? ------ D. CRM predicting technologies
78.	Which of the following represents operational CRM? ------ A)  Supports traditional transactional processing
79.	What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers? ------ A)  Analytical CRM
80.	What can analytical CRM modeling tools discover ------ D)  All of the above
86.	What is at the heart of any ERP system? ------ d. Database
87.	Which evolution of ERP contains scheduling, forecasting, capacity planning, e-commerce, warehousing, and logistics ------  b. Extended ERP
90.	Which system supports the work of teams by facilitating sharing and flow of the  ------  b. Collaboration System
Which component is considered as a Extended ERP component? ------  d. E-business
96.	Which of the following describes an ERP system? ------ D.  All of the above
97.	Which of the following is a reason for ERPs explosive growth? ------ D.  All of the above
98.	What is the primary difference in an organization before and after an ERP  ------ D.  All of the above
99.	Which evolution of ERP contains materials planning, order entry, distribution, general ledger, accounting, and shop floor controls? ------ A.  ERP
102.	Which evolution of ERP contains project management, knowledge management, workflow management, CRM, ? ------ C.  ERP II	
104.	Which of the following is a business-related consequence of successful software? ------ A.  Increase revenues
105.	Which of the following is a business-related consequence of failing software? ------ D.  All of the above
106.	What is the systems development life cycle? ------ D.  The overall process for developing information systems from planning and analysis through implementation and maintenance
107.	What is the analysis phase in the SDLC? ------ B.  Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
108.	What is the design phase in the SDLC? ------ C.  Involves describing the desired features and operations of the system
109.	 What is the implementation phase in the SDLC? ------ D.  Involves placing the system into production so users can begin to perform actual business operations with the system
110.	What is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation  ------ C.  Waterfall methodology  
111.	What emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes  ------ A.  RAD methodology
112.	What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete? ------ D.  Extreme programming
113.	Which of the following is a fundamental of the RAD methodology? ------ D.  All of the above
114.	Which of the following is not one of the primary principles an organization should follow for successful agile software development?
 ------ C.  Test and deliver infrequently
115.	What is the application of knowledge, skills, tools, and techniques to project activities in order  ------ A.  Project management	
116.	What are the three primary variables in any project? ------ C.  Time, cost, scope
118.	Which of the following is a characteristic of a successful project ------ D.  All of the above
178.	Core business relationships and models are dramatically changing, including shifts from which of the following ------ D. All of the above
179.	Which of the following is one of the new series of business success factors that are helping to determine marketplace winners? ------ D.  All of the above
180.	Which of the following is one of the 21st century organizational trends on the business side? ------ D.  All of the above
188.	A company X wanted to enter a new market. Using its CRM systems, the company identified a selected set of customers to which  ------ c.	Focused Strategy
12.	External sources of information are used as input in the EIS.   ------ T
15.	Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and product  ------ T
17.	Call center operators enter abbreviated or erroneous information by accident or to save time could be one  ------ T
18.	The  uniqueness characteristic  of high quality information ensures that none of the values are missing.  ------ F
29.	The primary purpose of a data warehouse is to perform transactional processes. ------ F
30.	Extraction, transformation, and loading is a process that extracts information from internal databases,  ------ T
31.	The data warehouse is a location for all of a businesses information. ------ f
32.	A datamart  contains a subset of data warehouse information.  ------ T
33.	A Dimension is a particular attribute of information.  ------ T
34.	A cube is the common term for the representation of multidimensional information.  ------ T
35.	Data Information in a data warehouse contains layers of columns and rows and this is known as multidimensional databases.  ------ t
36.	Data warehousing is about extending the transformation of data into information.   ------ T
37.	The primary difference between a database and a data warehouse is that a database stores information for a single application ------ T
38.	In a data warehouse and data mart, information is a series of 2-dimensional information ------ F
39.	In a data warehouse and data mart, information is multidimensional, it contains layers of columns and rows.  ------ T
40.	Information cleansing and scrubbing is a process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information.  ------ T
41.	The more complete and accurate an organization wants to get its information, the less it costs ------ F
43.	The data warehouse provides the ability to support decision-making but also disrupts the day-to-day operations of business.  ------ F
44.	The primary purpose of data warehouse is to aggregate information throughout an organization into a s ------ T
45.	An organization need not necessarily maintain high quality data in the data warehouse.???? ------ F
46.	Information cleansing activity includes removal of redundant records.  ------ T
63.	Sensitivity analysis, what-if analysis, and association analysis are the three quantitative models typically used by a DSS.  ------ F
64.	Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS.  ------ T
65.	A  model  is a simplified representation or abstraction of reality ------ T
66.	What-if analysis checks the impact of a change in an assumption on the proposed solution.  ------ T
72.	Online transaction processing (OLTP) is a method of computerized processing in which business transactions are accumulated over a period of time   ------ F
70.	Collaboration Systems support the work of teams by facilitating the sharing and flow of information ------ T
68.	Expert systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.  ------ T
84.	The business world is shifting from customer focus to product focus.  ------ F
85.	The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.  ------ F
83.	CRM is  based on the premise that those organizations that understand the needs of individual customers are best p ------ T
86.	Personalization  occurs when a Web site can know enough about a person’s likes and dislikes that it can fas ------ T
95.	When a user enters or updates information in one ERP module, it is immediately and automatically u ------ T
Core ERP component is a traditional ERP component that primarily focus on internal operations.  ------ T
102.	Lines between SCM, CRM and ERP will continue to blur in future with the usage of internet, interface and wireless technology.  ------ T
122.	A prototype is a smaller-scale representation or working model of the users’ requirements or a proposed design for an information system.  ------ T
124.	The  waterfall methodology aims for customer satisfaction through early and continuous delivery of useful software components.  ------ F
123.	Planning,analysis, design, development, testing, implementation, and maintenance are the seven phases in the SDLC.  ------ T
126.	Feature creep occurs when  the scope increases ------ F
127.	Critical Success Factor (CSF) is a factor that is critical to an organization’s success.  ------ T
129.	Business Process Reengineering attempts to understand and measure the current process and make performance improvements accordingly.  ------ F
130.	Continuous Business Process Model analyses and redesigns the workflow within and between enterprises.  ------ F
132.	Project Sponsor recognizes business need for the new system and desires to see it implemented.  ------ T
133.	An Agnostic CEO is convinced IT  is strategically important and believes he or she is the authority on IT practice.  ------ F
134.	An Atheist archetype CEO is convinced IT is of little value and publicly espouses this  ------ T
135.	Extreme programming methodology sees the project as a whole and developers conteven if the first phase is incomplete ------ F
136.	The scope of project in case of Agile methodology is less as compared to Extreme programming methodology. ------ T
137.	During the implementation phase, all the project pieces are brought together into a special testing environment to test for error ------ F
138.	Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals. ------ T
140.	A buy Vs build analysis is performed during the development phase.  ------ F
151.	Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. ------ T
193.	SCM systems creates entry barriers thereby increasing the threat of new entrants.  ------ F
165.	Hummer is following a broad cost leadership strategy.  ------ F
166.	Examining the organization as a value chain determines which activities add value for customers.  ------ T
151.	Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. ------ T
140.	A buy Vs build analysis is performed during the development phase ------ F
138.	Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals ------ T
139.	Lack of support from business management is one of the major reasons why IT projects fall behind schedule or fail.  ------ T
135.	Extreme programming methodology sees the project as a whole and developers continue working on the next phase even if the first phase is incomplete.  ------ F
136.	The scope of project in case of Agile methodology is less as compared to Extreme programming methodology ------ T

Side A ------ Side B
What are the different types of information? ------ C.  Levels, formats, granularities
2.Which of the following is an example of transactional information? ------ D.  All of the above
3.Which of the following implies that information is current with respect to the business requirement?   ------ d.	Timeliness
4.	Which of the following represents the different information levels? ------ . Individual, department, enterprise
5.	What encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks? ------ Analytical information
6.	Which of the following is not one of the five characteristics common to high quality information? ------ Quantity
7.	Which of the following is a quantitative model typically used by a DSS? ------ All of the above
8.	What finds the inputs necessary to achieve a goal, such as a desired level  ------  d. Goal-seeking analysis
9.	Which of these systems processes large amounts of data for routine transactions ------ c. Executive Information Systems
Which of these systems deals with semi-structured decisions? ------  b. Decision Support Systems
11.	Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? ------  c. EIS, DSS, TPS
All of the following are characteristics of information, except ------ d. Quantity
16.	Which of the following is an example of transactional information?
 ------ c.  Purchasing stock
20.	All of the following are reasons why operational systems are not appropriate for business analysis, except: ------ B.  Operational systems are integrated
21.	What do data warehouses support? ------ B.  Analytical processing
22.	Which of the following describes ETL?  ------ A.  A process that extracts information from internal and external databases
23.	What is data mining? ------ D.  Process of analyzing data to extract information not offered by the raw data alone
24.	When does information cleansing occur in the data warehouse? ------ C.  During the ETL process and once it is in the data warehouse
25.	Which of the following occurs during data cleansing? ------ D.  All of the above
26.	Which of the following statements is true? ------ D.  The more complete and accurate an organization wants to get its information, the more it costs???
27.	What is information that people use to support their decision-making efforts ------ D.  Business intelligence
28.	Why is Ben & Jerry’s using business intelligence? ------ B.  To create new flavors of ice cream????
29.	Why is Noodles & Company using business intelligence? ------ C.  To track store quality?????
What can a model accomplish? ------ D.  All of the above 
52.	 What is drill-down capability? ------ C.  Enables users to get details, and details of details, of information
53.	What is slice-and-dice capability? ------ B.  The ability to look at information from different perspectives
54.	What integrates information from multiple components and tailors the information to individual preferences? ------ D.  Digital dashboard
55.	What is a category of AI that attempts to emulate the way the human  ------ D.  Neural network
56.	What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together  ------ C.  Cluster analysis
57.	What reveals the degree to which variables are related and the nature and frequency of these relationships in the information? ------ A.  Association detection
58.	Which of the following is a form of statistical analysis? ------ A.  Forecasting
59.	Which of the following is an incorrect enterprise view of information technology ------ C.  Processing is OLTP for executives and OLAP for analysts
60.	Which system differentiates an executive information system from a decision support system and a transaction processing system? ------ A.  Order processing system
72.	CRM allows an organization to accomplish all of the following, except ------ C)  Complicate marketing and sales processes
73.	What helps an organization identify its customers across applications? ------ D. Reporting
74.	Which question below represents an analyzing question? ------ B. Why did sales not meet forecasts?
75.	Which of the following is not one of the three phases in the evolution of CRM ------ C. Processing
76.	What is an organization performing when it asks questions such as “why was customer revenue so high”? ------ B. CRM analyzing technologies
77.	What is an organization performing when it asks questions such as “which customers are at risk of leaving”? ------ D. CRM predicting technologies
78.	Which of the following represents operational CRM? ------ A)  Supports traditional transactional processing
79.	What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers? ------ A)  Analytical CRM
80.	What can analytical CRM modeling tools discover ------ D)  All of the above
86.	What is at the heart of any ERP system? ------ d. Database
87.	Which evolution of ERP contains scheduling, forecasting, capacity planning, e-commerce, warehousing, and logistics ------  b. Extended ERP
90.	Which system supports the work of teams by facilitating sharing and flow of the  ------  b. Collaboration System
Which component is considered as a Extended ERP component? ------  d. E-business
96.	Which of the following describes an ERP system? ------ D.  All of the above
97.	Which of the following is a reason for ERPs explosive growth? ------ D.  All of the above
98.	What is the primary difference in an organization before and after an ERP  ------ D.  All of the above
99.	Which evolution of ERP contains materials planning, order entry, distribution, general ledger, accounting, and shop floor controls? ------ A.  ERP
102.	Which evolution of ERP contains project management, knowledge management, workflow management, CRM, ? ------ C.  ERP II	
104.	Which of the following is a business-related consequence of successful software? ------ A.  Increase revenues
105.	Which of the following is a business-related consequence of failing software? ------ D.  All of the above
106.	What is the systems development life cycle? ------ D.  The overall process for developing information systems from planning and analysis through implementation and maintenance
107.	What is the analysis phase in the SDLC? ------ B.  Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
108.	What is the design phase in the SDLC? ------ C.  Involves describing the desired features and operations of the system
109.	 What is the implementation phase in the SDLC? ------ D.  Involves placing the system into production so users can begin to perform actual business operations with the system
110.	What is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation  ------ C.  Waterfall methodology  
111.	What emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes  ------ A.  RAD methodology
112.	What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete? ------ D.  Extreme programming
113.	Which of the following is a fundamental of the RAD methodology? ------ D.  All of the above
114.	Which of the following is not one of the primary principles an organization should follow for successful agile software development?
 ------ C.  Test and deliver infrequently
115.	What is the application of knowledge, skills, tools, and techniques to project activities in order  ------ A.  Project management	
116.	What are the three primary variables in any project? ------ C.  Time, cost, scope
118.	Which of the following is a characteristic of a successful project ------ D.  All of the above
178.	Core business relationships and models are dramatically changing, including shifts from which of the following ------ D. All of the above
179.	Which of the following is one of the new series of business success factors that are helping to determine marketplace winners? ------ D.  All of the above
180.	Which of the following is one of the 21st century organizational trends on the business side? ------ D.  All of the above
188.	A company X wanted to enter a new market. Using its CRM systems, the company identified a selected set of customers to which  ------ c.	Focused Strategy
12.	External sources of information are used as input in the EIS.   ------ T
15.	Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and product  ------ T
17.	Call center operators enter abbreviated or erroneous information by accident or to save time could be one  ------ T
18.	The  uniqueness characteristic  of high quality information ensures that none of the values are missing.  ------ F
29.	The primary purpose of a data warehouse is to perform transactional processes. ------ F
30.	Extraction, transformation, and loading is a process that extracts information from internal databases,  ------ T
31.	The data warehouse is a location for all of a businesses information. ------ f
32.	A datamart  contains a subset of data warehouse information.  ------ T
33.	A Dimension is a particular attribute of information.  ------ T
34.	A cube is the common term for the representation of multidimensional information.  ------ T
35.	Data Information in a data warehouse contains layers of columns and rows and this is known as multidimensional databases.  ------ t
36.	Data warehousing is about extending the transformation of data into information.   ------ T
37.	The primary difference between a database and a data warehouse is that a database stores information for a single application ------ T
38.	In a data warehouse and data mart, information is a series of 2-dimensional information ------ F
39.	In a data warehouse and data mart, information is multidimensional, it contains layers of columns and rows.  ------ T
40.	Information cleansing and scrubbing is a process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information.  ------ T
41.	The more complete and accurate an organization wants to get its information, the less it costs ------ F
43.	The data warehouse provides the ability to support decision-making but also disrupts the day-to-day operations of business.  ------ F
44.	The primary purpose of data warehouse is to aggregate information throughout an organization into a s ------ T
45.	An organization need not necessarily maintain high quality data in the data warehouse.???? ------ F
46.	Information cleansing activity includes removal of redundant records.  ------ T
63.	Sensitivity analysis, what-if analysis, and association analysis are the three quantitative models typically used by a DSS.  ------ F
64.	Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS.  ------ T
65.	A  model  is a simplified representation or abstraction of reality ------ T
66.	What-if analysis checks the impact of a change in an assumption on the proposed solution.  ------ T
72.	Online transaction processing (OLTP) is a method of computerized processing in which business transactions are accumulated over a period of time   ------ F
70.	Collaboration Systems support the work of teams by facilitating the sharing and flow of information ------ T
68.	Expert systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.  ------ T
84.	The business world is shifting from customer focus to product focus.  ------ F
85.	The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.  ------ F
83.	CRM is  based on the premise that those organizations that understand the needs of individual customers are best p ------ T
86.	Personalization  occurs when a Web site can know enough about a person’s likes and dislikes that it can fas ------ T
95.	When a user enters or updates information in one ERP module, it is immediately and automatically u ------ T
Core ERP component is a traditional ERP component that primarily focus on internal operations.  ------ T
102.	Lines between SCM, CRM and ERP will continue to blur in future with the usage of internet, interface and wireless technology.  ------ T
122.	A prototype is a smaller-scale representation or working model of the users’ requirements or a proposed design for an information system.  ------ T
124.	The  waterfall methodology aims for customer satisfaction through early and continuous delivery of useful software components.  ------ F
123.	Planning,analysis, design, development, testing, implementation, and maintenance are the seven phases in the SDLC.  ------ T
126.	Feature creep occurs when  the scope increases ------ F
127.	Critical Success Factor (CSF) is a factor that is critical to an organization’s success.  ------ T
129.	Business Process Reengineering attempts to understand and measure the current process and make performance improvements accordingly.  ------ F
130.	Continuous Business Process Model analyses and redesigns the workflow within and between enterprises.  ------ F
132.	Project Sponsor recognizes business need for the new system and desires to see it implemented.  ------ T
133.	An Agnostic CEO is convinced IT  is strategically important and believes he or she is the authority on IT practice.  ------ F
134.	An Atheist archetype CEO is convinced IT is of little value and publicly espouses this  ------ T
135.	Extreme programming methodology sees the project as a whole and developers conteven if the first phase is incomplete ------ F
136.	The scope of project in case of Agile methodology is less as compared to Extreme programming methodology. ------ T
137.	During the implementation phase, all the project pieces are brought together into a special testing environment to test for error ------ F
138.	Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals. ------ T
140.	A buy Vs build analysis is performed during the development phase.  ------ F
151.	Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. ------ T
193.	SCM systems creates entry barriers thereby increasing the threat of new entrants.  ------ F
165.	Hummer is following a broad cost leadership strategy.  ------ F
166.	Examining the organization as a value chain determines which activities add value for customers.  ------ T
151.	Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. ------ T
140.	A buy Vs build analysis is performed during the development phase ------ F
138.	Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals ------ T
139.	Lack of support from business management is one of the major reasons why IT projects fall behind schedule or fail.  ------ T
135.	Extreme programming methodology sees the project as a whole and developers continue working on the next phase even if the first phase is incomplete.  ------ F
136.	The scope of project in case of Agile methodology is less as compared to Extreme programming methodology ------ T