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Side A ------ Side B
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.  ------ Vista Memory Diagnostics 
Press ____ at startup to display the Advanced Boot Options menu ------ 



   F8 
Use the ____ command to repair the file system and recover data from bad sectors.  ------ chkdsk C: /r 
Enter the command ____ to see a list of all services currently installed, which includes device drivers.  ------  listsvc 
When you see the Microsoft progress bar appear, you know the ____, including all critical services and drivers, has loaded.  ------ Windows kernel 
After you boot into Safe Mode, you can use the ____ commands to verify system files and clean the hard drive.  ------ 



   SFC, Chkdsk, and Defrag 
The key that loads services and drivers can be found in the ____ location.  ------ HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services 
The error ____ is caused by a driver or service making an illegal access to memory.  ------ Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL 
Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.  ------ 



   Problem Reports and Solutions 




10 out of 10 points   


For essential hardware devices, use the ____ to verify and replace system files.  ------ System File Checker 
You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.  ------ c:\windows\system32\config\regback 
The ____ is used when Windows 2000/XP does not start properly or hangs during the load.  ------ 



   Recovery Console 
Use the ____ tool to test memory.  ------ Memory Diagnostics 
The ____ Configuration is updated after you log on normally to Vista.  ------ 



   Last Known Good 
In the Recovery Console, the command ____ deletes a directory ------  RD 
For a laptop or other brand-name manufacturer, don't forget to reinstall Windows using the recovery CD's provided by: ________. ------     the computer manufacturer
The command ____ searches for and replaces corrupted system files.  ------ 



   sfc /scannow 
During a reinstallation, Vista setup will move all folders of the old installation into the ____ folder.  ------ Windows.old 
The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.  ------ 



   F8 
The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.  ------ Driver Query

Side A ------ Side B
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.  ------ Vista Memory Diagnostics 
Press ____ at startup to display the Advanced Boot Options menu ------

F8 
Use the ____ command to repair the file system and recover data from bad sectors.  ------ chkdsk C: /r 
Enter the command ____ to see a list of all services currently installed, which includes device drivers.  ------  listsvc 
When you see the Microsoft progress bar appear, you know the ____, including all critical services and drivers, has loaded.  ------ Windows kernel 
After you boot into Safe Mode, you can use the ____ commands to verify system files and clean the hard drive.  ------

SFC, Chkdsk, and Defrag 
The key that loads services and drivers can be found in the ____ location.  ------ HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services 
The error ____ is caused by a driver or service making an illegal access to memory.  ------ Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL 
Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.  ------

Problem Reports and Solutions

10 out of 10 points

For essential hardware devices, use the ____ to verify and replace system files.  ------ System File Checker 
You can use the Windows RE command prompt window to restore registry files using those saved in the ____ folder.  ------ c:\windows\system32\config\regback 
The ____ is used when Windows 2000/XP does not start properly or hangs during the load.  ------

Recovery Console 
Use the ____ tool to test memory.  ------ Memory Diagnostics 
The ____ Configuration is updated after you log on normally to Vista.  ------

Last Known Good 
In the Recovery Console, the command ____ deletes a directory ------  RD 
For a laptop or other brand-name manufacturer, don't forget to reinstall Windows using the recovery CD's provided by: ________. ------     the computer manufacturer
The command ____ searches for and replaces corrupted system files.  ------

sfc /scannow 
During a reinstallation, Vista setup will move all folders of the old installation into the ____ folder.  ------ Windows.old 
The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.  ------

F8 
The ____ tool can be used to direct information about drivers to a file, including information about digital signatures.  ------ Driver Query