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Side A ------ Side B
Today, most system and application software is custom built by in-house programmers. ------ False
Systems integration means ensuring the legacy systems work with new elements of the infrastructure. ------ True
Today most business firms have discontinued operating their legacy systems, and they have been extremely inexpensive to replace with newer technology. ------ False
A mainframe is a type of legacy workstation. ------ False
Client/server computing is the most widely used form of centralized processing. ------ False
The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture. ------ True
Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support. ------ False
Total cost of ownership components includes costs for downtime, training, and support. ------ True
Hypertext markup language specifies how text, graphics, video, and sound are placed on a document. ------ True
Software localization refers to the process of converting software to operate in a second language. ------ True
Which is the most recent Windows operating systems? ------ Windows 7
In client/server computing, the client is: ------ the computer that acts as the user point of entry.
The contracting of custom software development to outside firms is commonly referred to as: ------ outsourcing
All of the following place strain on system capacity, except for: ------ minimized response time for transaction processing.
Microsoft Excel is an example of: ------ spreadsheet software.
Microsoft Word is an example of: ------ word-processing software.
Which of the following is not a output device? ------ Keyboard
Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors is called: ------ data management software.
Legacy systems are still in use today because: ------ they are too expensive to redesign.
Which of the following is a type of optical disk storage? ------ CD-ROM
Telephone networks are fundamentally different from computer networks. ------ True
Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms. ------ True
In a ring topology, one station transmits signals, which travel in both directions along a single transmission segment. ------ False
The number of cycles per second that can be sent through any telecommunications medium is measured in kilobyes. ------ False
VoIP technology delivers video information in digital form using packet switching. ------ True
Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is using different Wi-Fi network services. ------ False
RFID has been exceptionally popular from the technology's inception because of its low implementation costs. ------ False
To create a computer network, you must have at least 2 computers. ------ True
To use the analog telephone system for sending digital data you must also use: ------ a modem
All network components connect to a single hub in a __________ toplogy. ------ star
Which protocol is the Internet based on? ------ TCP/IP
Instant messaging is a type of ________ service. ------ chat
The need in some cases for employees to have access to sexually explicit material on the internet, such as medical researchers, suggests that companies: ------ need to base their internet use policies on the needs of the organization and culture
A VPN: ------ is an encrypted private network configured within a public network.
Web browser software requests web pages from the internet using which protocol? ------ HTTP
Bluetooth can be used to link ________ devices within a 10-meter area using low-power, radio-based communication ------ 8
One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as: ------ hotspots
Passive RFID tags: ------ have a range of several feet.
Central large mainframe computing has largely replaced client/server computing. ------ False
A protocol is a standard set of rules and procedures for the control of communications in a network. ------ True
Enterprise systems are typically built around one or two major business workflows. ------ False
Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers. ------ False
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. ------ False
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes. ------ True
In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain. ------ False
Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget. ------ True
Enterprise systems require fundamental changes in the way the business operates. ------ True
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products. ------ False
CRM software can help organizations identify high-value customers for preferential treatments. ------ True
Intranets can be used to integrate information from isolated business processes within the firm to help them manage their internal supply chains. ------ True
___________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee,  manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications. ------ Service platforms.
The measurement of the number of customers who stop using or purchasing products or services from a company is called: ------ churn rate
Operational CRM applications include tools for ------ salesforce automation
________ management is an important capability for service processes that is found in most major CRM software products. ------ Returns
Customer service modules in CRM systems provide tools for: ------ assigning and managing customer service requests.
Which of the following would not be considered a contact point? ------ Intranet
From  your reading of the Proctor & Gamble case study, the company implemented a multi-echelon inventory optimization system to achieve which of the main six business objectives? ------ Operational excellence
Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain _______ systems. ------ Planning
Which supply chain planning function determines how much product is needed to satisfy all customer demands? ------ Demand planning
A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly lines best describes _____________ strategy. ------ just-in-time

Side A ------ Side B
Today, most system and application software is custom built by in-house programmers. ------ False
Systems integration means ensuring the legacy systems work with new elements of the infrastructure. ------ True
Today most business firms have discontinued operating their legacy systems, and they have been extremely inexpensive to replace with newer technology. ------ False
A mainframe is a type of legacy workstation. ------ False
Client/server computing is the most widely used form of centralized processing. ------ False
The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture. ------ True
Allowing departments to make their own software and hardware purchases increases efficiency and minimizes the need for centralized support. ------ False
Total cost of ownership components includes costs for downtime, training, and support. ------ True
Hypertext markup language specifies how text, graphics, video, and sound are placed on a document. ------ True
Software localization refers to the process of converting software to operate in a second language. ------ True
Which is the most recent Windows operating systems? ------ Windows 7
In client/server computing, the client is: ------ the computer that acts as the user point of entry.
The contracting of custom software development to outside firms is commonly referred to as: ------ outsourcing
All of the following place strain on system capacity, except for: ------ minimized response time for transaction processing.
Microsoft Excel is an example of: ------ spreadsheet software.
Microsoft Word is an example of: ------ word-processing software.
Which of the following is not a output device? ------ Keyboard
Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors is called: ------ data management software.
Legacy systems are still in use today because: ------ they are too expensive to redesign.
Which of the following is a type of optical disk storage? ------ CD-ROM
Telephone networks are fundamentally different from computer networks. ------ True
Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms. ------ True
In a ring topology, one station transmits signals, which travel in both directions along a single transmission segment. ------ False
The number of cycles per second that can be sent through any telecommunications medium is measured in kilobyes. ------ False
VoIP technology delivers video information in digital form using packet switching. ------ True
Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is using different Wi-Fi network services. ------ False
RFID has been exceptionally popular from the technology's inception because of its low implementation costs. ------ False
To create a computer network, you must have at least 2 computers. ------ True
To use the analog telephone system for sending digital data you must also use: ------ a modem
All network components connect to a single hub in a __________ toplogy. ------ star
Which protocol is the Internet based on? ------ TCP/IP
Instant messaging is a type of ________ service. ------ chat
The need in some cases for employees to have access to sexually explicit material on the internet, such as medical researchers, suggests that companies: ------ need to base their internet use policies on the needs of the organization and culture
A VPN: ------ is an encrypted private network configured within a public network.
Web browser software requests web pages from the internet using which protocol? ------ HTTP
Bluetooth can be used to link ________ devices within a 10-meter area using low-power, radio-based communication ------ 8
One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as: ------ hotspots
Passive RFID tags: ------ have a range of several feet.
Central large mainframe computing has largely replaced client/server computing. ------ False
A protocol is a standard set of rules and procedures for the control of communications in a network. ------ True
Enterprise systems are typically built around one or two major business workflows. ------ False
Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers. ------ False
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. ------ False
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes. ------ True
In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain. ------ False
Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget. ------ True
Enterprise systems require fundamental changes in the way the business operates. ------ True
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products. ------ False
CRM software can help organizations identify high-value customers for preferential treatments. ------ True
Intranets can be used to integrate information from isolated business processes within the firm to help them manage their internal supply chains. ------ True
___________ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee,  manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications. ------ Service platforms.
The measurement of the number of customers who stop using or purchasing products or services from a company is called: ------ churn rate
Operational CRM applications include tools for ------ salesforce automation
________ management is an important capability for service processes that is found in most major CRM software products. ------ Returns
Customer service modules in CRM systems provide tools for: ------ assigning and managing customer service requests.
Which of the following would not be considered a contact point? ------ Intranet
From  your reading of the Proctor & Gamble case study, the company implemented a multi-echelon inventory optimization system to achieve which of the main six business objectives? ------ Operational excellence
Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain _______ systems. ------ Planning
Which supply chain planning function determines how much product is needed to satisfy all customer demands? ------ Demand planning
A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly lines best describes _____________ strategy. ------ just-in-time