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Step 1 |
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Description
Identify the problem. |
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Step 2 |
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Description
Establish a theory of probable cause (question the obvious).
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Step 3 |
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Description
Test the theory to determine the cause.
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Step 4 |
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Description
Establish a plan of action to resolve the problem and implement the solution. |
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Step 5 |
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Description
Verify full system functionality and, if applicable, implement preventative measures. |
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Step 6 |
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Description
Document findings, actions, and outcomes.
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