Define Emotional Intelligence And Its Impact Flashcards

____is the ability to transfer data into a report written communication when a leader applies government law in a decision making she is acting ethically _____sets the limits on the range of development of characteristics Experiences Emotional intelligence includes all of the following components EXCEPT which one (self awareness-social empathy - self motivation - internal locus of control internal locus of control the component of an attitude that includes moods and feelings is which of the following affective what sets limits on the range of development of characteristics heredity WHAT is the extent to which the person perceives acts in the same manner in different situations disticinctiveness WHAT IS THE RESULT OF A BEHAVIOR a consequence what are social learning activities vicarious learning - symbolizing - self control the implicit assumption that people tend to be motivated by the desire to harm other is hostile bias what refers to only one person spreading the message to most everyone else gossip chain WHAT is the degree to which a society minimizes differential treatment between the genders gender egalitarianism what type of leader is seen as visionary inspiring and daring Transformational being a good listener sensitive to differences and seeking to understand represents a person who has high social empathy a person using the _______ style may say - i try to dig into an issue to find a solutiono good for all of us collaborating when you act on the basis of how the general public would likely respond to the disclosure of the rationale and facts related to your decision it is known as the disclosure principle WHAT is the deliberate process for generating new ideas by changing ways of interpreting information the lateral thinking method Which is a feature of network design bureaucracy what is a strategy of Porter lowest price diversity represents -------------- among people differences and similiarties WHAT provides the means by which new employees learn which 'ropes' to pay attention to and which ones to ignore organizational socialization any planned change in a program should require a careful examiniation of employee readiness what is the degree to which subordiantes personal willingness to support the leaders decision has an impact on implementation importance of commitment Emotional intelligence includes all of the following components EXCEPT which one? internal locus of control (other aswers were: self awareness -social empathy-self motivation) The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is known as ________. classical conditioning (other choices were: reinforcement -operant conditionin - social learning) ________ is an individual's preference for a second-level outcome. Valence (other choices - instrumentality -expectancy-first-level outcome) A leader who takes a command-and-control approach to management is following which theoretical approach? Theory X (other choices -Theory Y-Behavioral-Contingent) The primary power of transactional leaders comes from their ________. Formal authority (other answers-influence ability-referent power--subordinate relationships) ________ involves traditional win-lose situations. Correct Answer - distributive negotiation (other choices -collaborating conflict style-integrative negotiation-accomodating conflict style) The ________ model describes the limitations of rationality and emphasizes the decision-making processes often used by individuals. Correct answer - bounded rationality (other choices - decision making-rational - ethical) ________ involves the ability to incorporate principles that distinguish right from wrong in making decisions. Correct answer - Ethics competency (other choices were-Ethical decisions-morality-Ehtics) All of the following are strategies of Porter EXCEPT which one? Correct - lowest price (other choices - cost leadership - differentiation - focus) Creating change for the purpose of creating shareholder value is considered a(n) ________. Correct answer - economic approach (other choices- OD approach-bureaucratic approach-entrepreneurial approach) ________ reinforcement is when the reinforcement is delivered after some, but not every occurrence of the desired behavior. Correct answer - intermittent (other choices - Continuous - fixed and ratio) ________ is an individual's preference for a second-level outcome. Correct answer - Valence (other choices - instrumentality - expectancy - first level outcome) ________ sets the limits on the range of development of characteristics. Heredity ________ personality theory is a person's beliefs about the relationships between another's physical characteristics and personality. Implicit ________ is the removal of all reinforcing events. Extinction Other answers- punishment -negative reinforcement - failure ________ is an individual's preference for a second-level outcome. Valence Type B personality refers to a person who may do all of the following EXCEPT which one? Answer - strive to do more in lest time ________ reflect the use of time in a culture. Correct answer - chronemics ________ is the degree to which a society minimizes differential treatment between the genders. Gender egalitarianism ________ involves traditional win-lose situations. - distribtive negotiation The ________ model describes the limitations of rationality and emphasizes the decision-making processes often used by individuals. bounded rationality A disadvantage of the ________ design is that it fosters a limited point of view on a narrow set of tasks. Functional ________ provides the means by which new employees learn which "ropes" to pay attention to and which ones to ignore. Organizational socialization Creating change for the purpose of creating shareholder value is considered a(n) ________. Economic approach anticipatory emotions refer to the emotions that individuals believe they will feel after achievement of or failure to reach their goal. ethical dilemma occurs when a decision must be made that involves multiple values.occurs when a decision must be made that involves multiple values occurs when a decision must be made that involves multiple values. Definition 14 (of 27 active) diversity competency ncludes the knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each. culture is the dominant pattern of living, thinking, feeling, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations change competency includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies across cultures competency includes the knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures. The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is known as ________. answer - classical conditioning ________ is the removal of all reinforcing events. Extinction All of the following are social learning activities except ________. Answer - reinforcement Motivators include all of the following EXCEPT which one? Answer - salary (other choices - the work itself - advancement - responsibility - all are motivators All of the following are considered behavioral effects of high stress EXCEPT which one? The answer is - resentment - (other answers - substance abuse - absenteeism - difficulty in communicating ) Transformational ________ leaders are seen as visionary, inspiring and daring. intellectual stimulation ________ is the degree to which the leader challenges assumptions. A(n) ________ is a small number of employees with complimentary competencies who are committed to a common purpose. answer = team (other choices - group - formal group - informal team) ________ require two or more individuals acting in cooperation to achieve. Answer - super objectives (other choices -team goals - subgoals - superordinate goals) ________ happens when teams don't commit to a clear set of goals and plan of action. Answer - avoidance of accountability (other answers - the bad apple effect - absence of trust - groupthink ________ conflict means that an individual must decide whether to do something that is expected to have both positive and negative outcomes. answer - avoidance - conflict (other choices - approach - approach / avoidance avoidance / avoidance - conflict) ________ involves traditional win-lose situations. Answer - distributive negotiation When you act on the basis of how the general public would likely respond to the disclosure of the rationale and facts related to your decision it is known as the: Answer - disclosure principle ________ is a process in which individuals state as many ideas as possible in a short amount of time. Traditional brainstorming A mechanistic organization is designed so that individuals will behave ________. Answer - in a predictable way All of the following are features of network design EXCEPT which one? answer - bureaucracy Managers in a(n) ________ use measurable and demanding goals to motivate employees Answer - market ________ provides the means by which new employees learn which "ropes" to pay attention to and which ones to ignore. organizational socialization ________ are accustomed to learning in a classroom with a teacher and want to work through problems. Answer - boomers Creating change for the purpose of creating shareholder value is considered a(n) ________. answer - economic approach Individuals resist change based on all of the following EXCEPT which one? excitement Any planned change in a program should require a careful examination of employee ________. readiness The component of an attitude that includes moods and feelings is which of the following? affective ________ is the removal of all reinforcing events. Extinction ________ require two or more individuals acting in cooperation to achieve. superordinate goals ________ conflict means that an individual must decide whether to do something that is expected to have both positive and negative outcomes approach-avoidance Which of the following roles is considered part of a manager's duties as a decision-maker? Negotiator The systems perspective of organizational behavior emphasizes: the environment in which the organization operates. In the current business environment, it is important for the members of a company's board of directors to have a limited personal interest in its activities. True There is strong evidence suggesting that organizational citizenship directly improves productivity. False Which of the following statements most accurately reflects the contemporary view of learning as described by the theory of operant conditioning? People consciously choose behaviors that produce desirable outcomes. Workers who are compensated on a piece-rate basis are likely to decrease the number of work units produced if they perceive inequity. False Which of the following roles is considered part of a manager's duties as a decision-maker? Negotiator ________ are defined as judgments that affect employees' beliefs regarding superiority and inferiority among groups. Prejudices Cultures whose values are tied to traditions and social obligations, such as the United States and Russia, are said to have a long-term orientation. False There is strong evidence suggesting that organizational citizenship directly improves productivity. False Which of the following statements most accurately reflects the contemporary view of learning as described by the theory of operant conditioning? . People consciously choose behaviors that produce desirable outcomes. Which of the following is NOT a function of performance measurement? d. Involving employees in the goal-setting process. The third stage of the general adaption syndrome model of stress is known as: exhaustion Which of the following is considered a behavioral consequence of stress? excessive smoking Nonprogrammed decisions are common: b. among top managers who make long-term, strategic decisions. Organizational culture often has a particularly large role in shaping managers': risk propensity Groups are defined according to all of the following terms EXCEPT: membership Team members with strong problem-solving and decision-making skills are expected to ________ as needed by the team. analyze tradeoffs After the decision is made to proceed with the team-building process, which of the following is a necessary step in preparing for implementation? Planning the transfer of authority A gainsharing plan requires that all members of a team acquire specific core skills before any member receives additional pay. False A message's ________ determines which symbols will be used to convey a message between two communicating parties. encoding The Michigan leadership studies concluded that employee-centered leader behavior differs from job-centered leader behavior in that it: b. seeks to achieve high performance by paying attention to the human aspects of the group. Although the presence of in-groups and out-groups is well-known, there is little evidence suggesting that there is a significant difference between their levels of performance and satisfaction. FALSE People engage in impression management: d. to alter others' perception of them as a way to enhance their career. Two parties are likely to engage in ________ if their goals conflict with each other and the issues in question are considered to be important. COMPETITION Which of the following is an element of the informal organization? a. values Six Sigma was developed by d. Motorola. Which of the following statements is true concerning change? d. Global competition is the leading force driving change at work. 2 Power distance is: d. the degree to which a culture accepts unequal distribution of power. The rule-based theory of ethical behavior: emphasizes the character of the act itself rather than its effects. Which of the following is not a basic proposition of interactional psychology? a. A person is changed by situations, rather than changing situations. Type theory states that introverts: have excellent social skills but prefer the internal world of ideas, thoughts, and concepts. identify the five major barriers to social perception. selective perception, stereotyping, first-impression error, projection and self-fulfilling prophecies People with internal attributions: d. include such causes as ability and effort. Cognitive dissonance is caused by a conflict between b. attitudes and behavior. Which of the following is a level of cognitive moral development? a. the premoral level