Managing Information Technology Flashcards

What are the different types of information? C. Levels, formats, granularities 2.Which of the following is an example of transactional information? D. All of the above 3.Which of the following implies that information is current with respect to the business requirement? d. Timeliness 4. Which of the following represents the different information levels? . Individual, department, enterprise 5. What encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks? Analytical information 6. Which of the following is not one of the five characteristics common to high quality information? Quantity 7. Which of the following is a quantitative model typically used by a DSS? All of the above 8. What finds the inputs necessary to achieve a goal, such as a desired level d. Goal-seeking analysis 9. Which of these systems processes large amounts of data for routine transactions c. Executive Information Systems Which of these systems deals with semi-structured decisions? b. Decision Support Systems 11. Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? c. EIS, DSS, TPS All of the following are characteristics of information, except d. Quantity 16. Which of the following is an example of transactional information? c. Purchasing stock 20. All of the following are reasons why operational systems are not appropriate for business analysis, except: B. Operational systems are integrated 21. What do data warehouses support? B. Analytical processing 22. Which of the following describes ETL? A. A process that extracts information from internal and external databases 23. What is data mining? D. Process of analyzing data to extract information not offered by the raw data alone 24. When does information cleansing occur in the data warehouse? C. During the ETL process and once it is in the data warehouse 25. Which of the following occurs during data cleansing? D. All of the above 26. Which of the following statements is true? D. The more complete and accurate an organization wants to get its information, the more it costs??? 27. What is information that people use to support their decision-making efforts D. Business intelligence 28. Why is Ben & Jerry’s using business intelligence? B. To create new flavors of ice cream???? 29. Why is Noodles & Company using business intelligence? C. To track store quality????? What can a model accomplish? D. All of the above 52. What is drill-down capability? C. Enables users to get details, and details of details, of information 53. What is slice-and-dice capability? B. The ability to look at information from different perspectives 54. What integrates information from multiple components and tailors the information to individual preferences? D. Digital dashboard 55. What is a category of AI that attempts to emulate the way the human D. Neural network 56. What is a technique used to divide an information set into mutually exclusive groups such that the members of each group are as close together C. Cluster analysis 57. What reveals the degree to which variables are related and the nature and frequency of these relationships in the information? A. Association detection 58. Which of the following is a form of statistical analysis? A. Forecasting 59. Which of the following is an incorrect enterprise view of information technology C. Processing is OLTP for executives and OLAP for analysts 60. Which system differentiates an executive information system from a decision support system and a transaction processing system? A. Order processing system 72. CRM allows an organization to accomplish all of the following, except C) Complicate marketing and sales processes 73. What helps an organization identify its customers across applications? D. Reporting 74. Which question below represents an analyzing question? B. Why did sales not meet forecasts? 75. Which of the following is not one of the three phases in the evolution of CRM C. Processing 76. What is an organization performing when it asks questions such as “why was customer revenue so high”? B. CRM analyzing technologies 77. What is an organization performing when it asks questions such as “which customers are at risk of leaving”? D. CRM predicting technologies 78. Which of the following represents operational CRM? A) Supports traditional transactional processing 79. What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers? A) Analytical CRM 80. What can analytical CRM modeling tools discover D) All of the above 86. What is at the heart of any ERP system? d. Database 87. Which evolution of ERP contains scheduling, forecasting, capacity planning, e-commerce, warehousing, and logistics b. Extended ERP 90. Which system supports the work of teams by facilitating sharing and flow of the b. Collaboration System Which component is considered as a Extended ERP component? d. E-business 96. Which of the following describes an ERP system? D. All of the above 97. Which of the following is a reason for ERPs explosive growth? D. All of the above 98. What is the primary difference in an organization before and after an ERP D. All of the above 99. Which evolution of ERP contains materials planning, order entry, distribution, general ledger, accounting, and shop floor controls? A. ERP 102. Which evolution of ERP contains project management, knowledge management, workflow management, CRM, ? C. ERP II 104. Which of the following is a business-related consequence of successful software? A. Increase revenues 105. Which of the following is a business-related consequence of failing software? D. All of the above 106. What is the systems development life cycle? D. The overall process for developing information systems from planning and analysis through implementation and maintenance 107. What is the analysis phase in the SDLC? B. Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system 108. What is the design phase in the SDLC? C. Involves describing the desired features and operations of the system 109. What is the implementation phase in the SDLC? D. Involves placing the system into production so users can begin to perform actual business operations with the system 110. What is a sequential, activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation C. Waterfall methodology 111. What emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes A. RAD methodology 112. What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete? D. Extreme programming 113. Which of the following is a fundamental of the RAD methodology? D. All of the above 114. Which of the following is not one of the primary principles an organization should follow for successful agile software development? C. Test and deliver infrequently 115. What is the application of knowledge, skills, tools, and techniques to project activities in order A. Project management 116. What are the three primary variables in any project? C. Time, cost, scope 118. Which of the following is a characteristic of a successful project D. All of the above 178. Core business relationships and models are dramatically changing, including shifts from which of the following D. All of the above 179. Which of the following is one of the new series of business success factors that are helping to determine marketplace winners? D. All of the above 180. Which of the following is one of the 21st century organizational trends on the business side? D. All of the above 188. A company X wanted to enter a new market. Using its CRM systems, the company identified a selected set of customers to which c. Focused Strategy 12. External sources of information are used as input in the EIS. T 15. Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and product T 17. Call center operators enter abbreviated or erroneous information by accident or to save time could be one T 18. The uniqueness characteristic of high quality information ensures that none of the values are missing. F 29. The primary purpose of a data warehouse is to perform transactional processes. F 30. Extraction, transformation, and loading is a process that extracts information from internal databases, T 31. The data warehouse is a location for all of a businesses information. f 32. A datamart contains a subset of data warehouse information. T 33. A Dimension is a particular attribute of information. T 34. A cube is the common term for the representation of multidimensional information. T 35. Data Information in a data warehouse contains layers of columns and rows and this is known as multidimensional databases. t 36. Data warehousing is about extending the transformation of data into information. T 37. The primary difference between a database and a data warehouse is that a database stores information for a single application T 38. In a data warehouse and data mart, information is a series of 2-dimensional information F 39. In a data warehouse and data mart, information is multidimensional, it contains layers of columns and rows. T 40. Information cleansing and scrubbing is a process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information. T 41. The more complete and accurate an organization wants to get its information, the less it costs F 43. The data warehouse provides the ability to support decision-making but also disrupts the day-to-day operations of business. F 44. The primary purpose of data warehouse is to aggregate information throughout an organization into a s T 45. An organization need not necessarily maintain high quality data in the data warehouse.???? F 46. Information cleansing activity includes removal of redundant records. T 63. Sensitivity analysis, what-if analysis, and association analysis are the three quantitative models typically used by a DSS. F 64. Consolidation, drill-down, and slice-and-dice are the three most common capabilities offered in an EIS. T 65. A model is a simplified representation or abstraction of reality T 66. What-if analysis checks the impact of a change in an assumption on the proposed solution. T 72. Online transaction processing (OLTP) is a method of computerized processing in which business transactions are accumulated over a period of time F 70. Collaboration Systems support the work of teams by facilitating the sharing and flow of information T 68. Expert systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems. T 84. The business world is shifting from customer focus to product focus. F 85. The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers. F 83. CRM is based on the premise that those organizations that understand the needs of individual customers are best p T 86. Personalization occurs when a Web site can know enough about a person’s likes and dislikes that it can fas T 95. When a user enters or updates information in one ERP module, it is immediately and automatically u T Core ERP component is a traditional ERP component that primarily focus on internal operations. T 102. Lines between SCM, CRM and ERP will continue to blur in future with the usage of internet, interface and wireless technology. T 122. A prototype is a smaller-scale representation or working model of the users’ requirements or a proposed design for an information system. T 124. The waterfall methodology aims for customer satisfaction through early and continuous delivery of useful software components. F 123. Planning,analysis, design, development, testing, implementation, and maintenance are the seven phases in the SDLC. T 126. Feature creep occurs when the scope increases F 127. Critical Success Factor (CSF) is a factor that is critical to an organization’s success. T 129. Business Process Reengineering attempts to understand and measure the current process and make performance improvements accordingly. F 130. Continuous Business Process Model analyses and redesigns the workflow within and between enterprises. F 132. Project Sponsor recognizes business need for the new system and desires to see it implemented. T 133. An Agnostic CEO is convinced IT is strategically important and believes he or she is the authority on IT practice. F 134. An Atheist archetype CEO is convinced IT is of little value and publicly espouses this T 135. Extreme programming methodology sees the project as a whole and developers conteven if the first phase is incomplete F 136. The scope of project in case of Agile methodology is less as compared to Extreme programming methodology. T 137. During the implementation phase, all the project pieces are brought together into a special testing environment to test for error F 138. Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals. T 140. A buy Vs build analysis is performed during the development phase. F 151. Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. T 193. SCM systems creates entry barriers thereby increasing the threat of new entrants. F 165. Hummer is following a broad cost leadership strategy. F 166. Examining the organization as a value chain determines which activities add value for customers. T 151. Consumer behavior, visibility, competition, and speed are the four changes resulting from advances in IT that are driving supply chains. T 140. A buy Vs build analysis is performed during the development phase F 138. Maintenance phase involves performing changes, corrections, additions and upgrades to ensure the system continues to meet the business goals T 139. Lack of support from business management is one of the major reasons why IT projects fall behind schedule or fail. T 135. Extreme programming methodology sees the project as a whole and developers continue working on the next phase even if the first phase is incomplete. F 136. The scope of project in case of Agile methodology is less as compared to Extreme programming methodology T