MIS 300 exam 1

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1. 
What is a field concerned with the use of technology in managing and processing information?
 
A. Information technology
 
2. 
What is a general name for the business function and , technologies, and procedures to solve business problems?
 
B. Management information systems
 
3. 
4. What can IS enable an organization to accomplish?
 
A. Reduce costsB. Improve productivityC. Generate growthD. All of the above
 
4. 
5. Which of the following represents the order of priority for the three primary organizational key resources?
 
B. People, information, information technology
 
5. 
6. Which of the following represents the relationship between functional areas in a business?
 
C. Interdependent
 
6. 
7. Which of the following statements is true?
 
D. IT enables business success and innovation
 
7. 
What are raw facts that describe the characteristics of an event?
 
C. Data
 
8. 
9. What is data that has been converted into meaningful and useful context?
 
A. Information
 
9. 
10. Which of the following is considered information?
 
C. Best selling item by month
 
10. 
11. Which of the following is considered data?
 
A. Quantity sold
 
11. 
What refers to applications and technologies that are used to gather, provide access to,
 
C. Business intelligence
 
12. 
13. Which information culture can cause an organization to have a great degree of difficulty operating?
 
A. Information-functional culture
 
13. 
14. Which information culture encourages employees across departments to be open to new insights about crisis
 
D. Information-discovery culture
 
14. 
15. Which information culture allows employees across departments to search for information to better understand the future
 
B. Information-sharing culture
 
15. 
6. What did Thomas Friedman believe happened to the world because of the unplanned cascade of technological
 
B. The world became flat
 
16. 
Which of the following is not a component of an information system?
 
D. Culture
 
17. 
Which of the following information cultures would have the greatest negative impact on Apple’s business?
 
B. Information-sharing culture
 
18. 
19. What is a competitive advantage?
 
D. A product or service that an organization’s customers place a greater value on than similar offerings
 
19. 
What occurs when an organization can significantly impact its market share by being the first to market with
 
B. First-mover advantage
 
20. 
What is the acquisition and analysis of events and trends in the environment external to an organization?
 
C. Environmental scanning
 
21. 
of the following are common tools used in industry to analyze and develop competitive advantages, except
 
C. Competitive analysis model
 
22. 
23. Which of the following is not one of Porter’s Five Forces?
 
.C Threat of substitute buyers
 
23. 
24. Which of the following forces is commonly reduced through the use of a loyalty program?
 
A. Buyer power
 
24. 
25. Which of the following represents buyer power in Porter’s Five Forces Model?
 
B. High when buyers have many choices of whom to buy from and low when their choices are few
 
25. 
26. Which of the following represents supplier power in Porter’s Five Forces Model?
 
A. High when buyers have few choices of whom to buy from and low when their choices are many
 
26. 
27. What is an auction format in which increasingly lower bids are solicited from organizations willing to supply the
 
A. Reverse auction
 
27. 
28. Which of the following forces is commonly reduced through the use of switching costs?
 
C. Threat of substitute products or services
 
28. 
9. What is high when competition is fierce in a market and low when competition is more complacent?
 
D. Rivalry among existing competitors
 
29. 
30. All of the following are part of Porter’s Three Generic Strategies, except:
 
D. Business process strategy
 
30. 
31. Which of the following is Hummer using as its generic strategy
 
D. Focused differentiation
 
31. 
32. Which approach views an organization as a series of process, each of which adds value to the product or
 
C. Value chain
 
32. 
33. Which part of the value chain acquires raw materials and manufactures, delivers, markets, sells, and provides
 
A. Primary value activities
 
33. 
34. Which of the following supports the primary value activities in the value chain?
 
C. Support value activities
 
34. 
35. Which part of the value chain includes firm infrastructure, human resources management, technology development
 
C. Support value activities
 
35. 
36. What type of metrics measure throughput, speed, and availability?
 
A. Efficiency IT
 
36. 
37. What types of metrics measure customer satisfaction?
 
B. Effectiveness IT metrics
 
37. 
. When considering the graph depicting the organization ideally want to operate?
 
A. Upper right-hand corner
 
38. 
39. What does the Five Forces Model help determine the relative attractiveness of?
 
C. An industry
 
39. 
40. Which of the following is an example of a loyalty program?
 
. All of the above
 
40. 
41. What is a business-to-business marketplace?
 
C. An Internet-based service that brings together many buyers and sellers
 
41. 
42. What is a business-to-business (B2B) marketplace in which a single buyer posts its needs
 
B. Private exchange
 
42. 
43. Which of the following is an example of the way that information technology can reduce supplier power for an
 
B. Reverse auction
 
43. 
44. What is an entry barrier?
 
C. A product or service feature that customers have come to expect from organizations in a particular industry and
 
44. 
45. Which of the following can an organization use to evaluate the effectiveness of its business processes?
 
C. Value chain
 
45. 
46. To accomplish the goal of instant customization, an organization must master following disciplines except
 
D. Instant Strategies
 
46. 
47. Which type of organization structure has formal/ informal communication networks that connect all
 
C. Network
 
47. 
48. Which organization structure supports a centralized power structure?
 
A. Hierarchical
 
48. 
49. Which organization structure uses Internet and Intranet as the key technologies for business processes?
 
D. Networked
 
49. 
50. Today, SCM systems focus on extending beyond an organization’s four walls to influence:
 
D. All of the above
 
50. 
51. Which of the following is not one of the five basic components of supply chain management?
 
C. Cost
 
51. 
52. What is it called when distorted product demand information passes from one entity to the next throughout the
 
A. Bullwhip effect
 
52. 
. Which of the following automates the different steps and stages of the supply chain?
 
D. Supply chain execution software
 
53. 
54. What is the ability to view all areas up and down the supply chain?
 
C. Supply chain visibility
 
54. 
55. Which of the following generates demand forecasts using statistical tools and forecasting techniques?
 
B. Demand planning software
 
55. 
56. DSSs allow managers to examine performance and relationships over the supply chain and among
 
D. All of the above
 
56. 
57. Which of the following is not a principle of supply chain management?
 
D. Listen to signals from telecommunications equipment and plan accordingly
 
57. 
What is the set of processes that plans for and controls the efficient and effective transportation and
 
B. Logistics (page 135)
 
58. 
59. Which of the following is a key to SCM success?
 
A. Be future oriented (page 139)
 
59. 
60. Which of the following is a top reason why executives use SCM to manage extended enterprises?
 
B. Cost control (figure 10.8)
 
60. 
61. Which of the following describes outsourcing?
 
D. All of the above (page 482)
 
61. 
62. Which of the following is an outsourcing risk?
 
D. All of the above
 
62. 
63. What is the outsourcing option that includes the most remote location and indirect customer control?
 
C. Offshore outsourcing
 
63. 
64. What is the outsourcing option that includes the closest location and direct customer control?
 
A. Onshore outsourcing
 
64. 
65. All of the following are challenges of outsourcing, except:
 
D. Multisourcing
 
65. 
Which of the following is an outsourcing challenge caused by contract length?
 
D. All of the above
 
66. 
Three key resources-
 
True
 
67. 
The four common information sharing cultures include information-functional culture, information-sharing culture, information-
 
True
 
68. 
Business Intelligence are
 
False
 
69. 
Effectiveness IT metric measures the impact IT has on business processes and activities including customer satisfaction, conversion
 
True
 
70. 
. Benchmarks are baseline values the system seeks to attain
 
True
 
71. 
Organizations typically operate by functional areas or functional silos.
 
True
 
72. 
Instant learning is an important characteristic in an agile organization
 
?
 
73. 
The Hierarchical organization structure typically supports a silo view of the organization
 
?
 
74. 
Disruptive technology produces an improved product customers are eager to buy
 
t
 
75. 
11. Division of labor, specialization and unity of command exists in Hierarchical organization structu
 
f
 
76. 
. IS becomes the ‘communication glue’ as the hierarchy grows in a Flat organization structure.
 
t
 
77. 
In a matrix organizational structure, workers have multiple
 
t
 
78. 
Network Organizational structure do not promote creativity and flexibility while maintaining operational process
 
f
 
79. 
Web 2.0 is a set of economic, social and technology trends that collectively form the basis for next generation
 
t
 
80. 
16. Blogs are an example of a Web 2.0 technology
 
t
 
81. 
17. An organization can flatten its structure by increasing the number of middle level
 
?
 
82. 
entry barrier is typically used to influence the rivalry among existing competitors
 
?
 
83. 
19. A business process is a standardized set of activities that accomplish a specific task, such as processing a customer’s order
 
t
 
84. 
20. A competitive advantage is typically temporary, unless it is a first-mover advantage.
 
?
 
85. 
Decision-making is often pushed down to the lowest level in flat organization
 
f
 
86. 
22Agile Organization try to accomplish the goal of instant “customization
 
t
 
87. 
T-form organizations take the networked structure one step further by combining IT with traditional components to form new types of components
 
t
 
88. 
Internet and information technology can transform the structure and operations of the organization to create
 
t
 
89. 
Digital Darwinism implies that organizations which cannot adapt to the new demands placed on them for surviving in the
 
t
 
90. 
Disruptive technology a new way of doing things that initially does not meet the needs of customers
 
t
 
91. 
customers’ customer is upstream in the supply chain
 
f
 
92. 
Plan, source, make, deliver, and return are the five basic supply chain management components
 
t
 
93. 
Information technology, consumer behavior, visibility, and speed are the four changes resulting from .
 
f
 
94. 
Information technology’s primary role in supply chain management is creating the integrations or tight process
 
t
 
95. 
Deploy in incremental phases and measure and communicate success is one of the keys to success for
 
t
 
96. 
The bullwhip effect occurs when distorted product demand information passes from one entity to the next t
 
t
 
97. 
the past, outsourcing was often used tactically, as a quick-fix, short-term solution to a particular need or problem which did not form part of an overall business strategy
 
t
 
98. 
Globalization, the Internet, growing economy and low unemployment rate, technology, and deregulation are the drivers behind the rapid growth of the outsourcing industry.
 
t
 
99. 
Onshore outsourcing refers to contracting an outsourcing arrangement with a company in a nearby country
 
f