MGMT Ch 12

Team Process the term that reflects the different types of activities and interactions that occur within teams and contribute to their ultimate end goals Process Gain getting more from the team than you would expect according to the capabilities of its individual members Process loss getting less from the team than you would expect based on the capabilities of it individual members Coordination Loss consumes time and energy that could otherwise be devoted to task activity Production Blocking occurs when members have to wait on one another before they can do their part of the team task Motivational Loss the loss in team productivity that occurs when team members do not work as hard as they could Social Loafing happens when member exerts less effort when working on team tasks than they would if they worked alone on those same tasks Taskwork Processes are the activities of team members that relate directly to the accomplishment of team tasks When teams engage in Creative Behavior, their activities are focused on generating novel and useful ideas and solutions Brainstorming involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue Nominal Group Technique is similar to traditional brainstorming session, but it makes ppl write down ideas on their own, thereby decreasing social loafing and production blocking Decision Making how people use information and intuition to make specific decisions. Decision Informity reflects whether members possess adequate information about their own task responsibilities Staff Validity refers to the degree to which members make good recommendations to the leader Hierarchical Sensitivity reflects the degree to which the leader effectively weighs the recommendations of the members Boundary Spanning involves activities with individuals and groups other than those who are considered part of the team Ambassador Activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team Task Coordinator Activities involve communications that are intended to coordinate task-related issues with people or groups in other functional areas Scout Activities refers to things team members do to obtain info about technology, competitors or the broader marketplace. Teamwork Processes refer to the interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself Transition Processes are teamwork activities that focus on preparation for the future work Mission analysis involves an analysis of the teams task, the challenges that face the team and the resources available for completing the team's work Strateg Formation refers to the development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment Goal Specification involves the development and prioritization of goals related to the team's mission and strategy Action Processes are important as the taskwork is being accomplished Systems monitoring involves keeping track of things that the team needs to accomplish its work Helping Behavior involves members going out of their way to help or back up other team members Coordination refers to synchronizing team members' activities in a way that makes them mesh effectively and seamlessly Interpersonal Process are important before during or in between periods of taskwork Motivating and confidence building refers to things team member do or say that affect the degree to which members are motivated to work hard on task Affect Management involves activities that foster a sense of emotional balance and unity Conflict Management involves activities that the team uses to manage conflict that arise in the course of its work Relationship Conflict refers to disagreements among team members in teams of interpersonal relationship or incompatibilities with respect to personal values or preferences Task Conflict refers to disagreements among members about the team's tasks Communication is the process by which information and meaning gets transferred from a sender to a receiver All Channel highly decentralized Wheel highly centralized Team States refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together Cohesion happens when members of teams develop strong emotional bonds to other members of their team and to the team itself Groupthink happens in highly cohesive harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives Potency refers to the degree to which members believe that the team can be effective across a variety of situations and tasks Mental Models refers to the level of common understanding among team members with regard to important aspects of the team and its tasks Transactive Memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of the memory for the team Transportable Teamwork Competences taking knowledge, skills, and abilities together to form. Cross-training involves training members in duties and responsibilities of their teammates Personal Clarification happens when members simply receive information regarding the roles of other team members Positional Rotation gives members actual experience carrying out the responsibilities of their teammates Team Process Training occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit Action Learning happens when a team is given a real problem that is relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan Team building training is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving and role clarification